These guys always provide great service. I have brought my minivan to them twice for minor repairs…read moreand they have gone above and beyond to keep me informed to what might need looking at in the near future. If you're looking for quality service, look no further; this is the place for car repair and service!

Very happy with the service. Found them to be quite straight forward and easy to deal with.read more

Took my truck in and had them do some work. They took longer then they told me. And the mechanic…read moreand manager weren't on the same page. Where they were trying to charge me for doing my breaks.

From the owner: bling can make your vehicle look and feel like new...from professional detailing to adding some new…read morewheels and tires...is your truck to low? we can fix that too ..full line of truck accessories and lift kits as well..

Terrible service in this store . If you like to stand around while the parts people disappear in…read morethe back until one of them finally gets bored and assists you , thats your prerogative , personally I can with all honesty say that Ive had better service at Canadian Tire , and thats not saying much . My final visit to Lordco in Penticton was nearly 3 months ago when I needed to exchange a part after the female parts person supplied me the incorrect part . Dont misunderstand my intent , I have no trouble with the fact that I got an incorrect part , as I have worked in the parts industry and understand that these things can happen , but , my displeasure stems from the fact that she was leaning on the counter , one foot elevated on the shelf below the counter top , eating potato chips , when I approached , her response was , and I quote "what ? Im busy" .............I have been in the parts industry in an establishment that dwarfs the Penticton Lordco store in both size , inventory and clientele . An attitude like that deserves nothing less than a managerial escort to the front door accompanied by a final pay cheque , not to mention a very sincere apology to the customer , whom in this case spends tens of thousands of dollars on parts yearly , but , this year , it wont be at a Lordco outlet .

Dear potential customer,…read more I ordered a starter for my vehicle from this location. The customer service was sub-par. I was greeted when I walked in by a young guy who couldn't lift and smile and proceeded to order the part. This was on a Thursday. The employee assured me that the part would be there early that following week. He pressed that it should be showing up on Monday. It showed up Thursday of that week, and after persistent communication, there was not an attempt on their end to communicate with me whether my starter had showed up or not. They were supposed to take the starter down to Monument Motorsports in my Penticton. When I called Monument Motorsports, they assured me that it had not shown up. I immediately called Napa in Penticton and they proceeded to inform me that they had taken it down. Catching them on this miscommunication, I informed them that Monument Motorsports had not received the part. The employee insisted 2 times that it had been driven down. He went to speak with a fellow employee and came back to tell me that the part had not been driven down. Because of their failure to take the part that they had told me they would take down, I am currently without my vehicle, and because Monument Motorsports is closed on Fridays, I will have to wait until next week for them to put the starter in. I am a down-to-earth guy who is patient and will often will trust the process. Albeit, This poor level of professionalism is unacceptable, and going forward, I will be taking my business elsewhere. Communication - Poor Customer service - unsatisfactory

Apparently NAPA missed the memo about us being in the midst of a serious uptick in Covid-19…read moreinfections in BC. NO masks in the store NO plexi barriers to isolate the cash registers and no concern apparently for the possibility that an employee could be asymtomatic and infectious. Maybe hand sanitizer would be a nice touch as well. I've been a customer at this store for decades. A bit more than disappointing. Stay away.

Hidden gem of a mechanic. If you're looking for an honest, knowledgeable and hardworking mechanic…read morein Penticon, Cameron is your man. He was recommended to me by two other mechanics who did not have the expertise to work on my 4runner. To me, even though he is good with all aspects of automotive, he specializes in electrical. I purchased Blizzak LTs for my 4runner because they were on sale at Costco and the tire technician said they were good because they were 10 ply instead of 4 ply. But as Cameron pointed out, the Blizzak DM-V2 are made for a lighter vehicle like the 4runner and he schooled me on why the LTs weren't designed for my vehicle, only for heavier 3/4 to 1 ton vehicles. He knows his tires. Anyhow, if youre looking for an honest mechanic, I strongly recommend this mechanic. I have called others and wasn't impressed with their costs or their knowledge. Good luck out there.

We were on vacation when our car had a serious problem. The message on the dash said "charging…read morefault", we all assumed the alternator died. We had it towed to Westech and Cameron diagnosed the car as having transmission problems. We had to get the car towed to a transmission place in Kelowna. Two weeks of stress and expenses later, the Transmission specialists replaced the dead alternator with a new one and our car has worked fine since. They assured us there was nothing wrong with the transmission. Cameron at Westech diagnosed our problem wrong and created a ton of issues and expenses. I spoke to Cameron today and he apologized but offered no compensation for his error.

Just had my tires replaced and couldn't have asked for better service and pricing from Integra…read moreTire. I highly recommend these guys for all your vehicle work,you won't be disappointed!

I had run over a 4" wood screw and it had penetrated the tread and sidewall of the tire rendering…read moreit useless. As all my remaining tires were in good shape and had many miles left on them I went looking for a similar replacement and ended up at Integra Tire . I showed them my damaged tire and asked if they could help me with a replacement and they quickly went looking for and found the exact tire with the same wear on it and offered to me for a very reasonable cost , including mounting and removal of my "Donut" spare. I couldn't have been more pleased with the service and care they afforded me. The have won over a new customer... j

Great atmosphere and all around great staff. The dynamic of…read moresales and service teams is enjoyable to be around. Solid team work.

From the owner: Looking for an auto body shop that will go the extra mile Skaha Ford Autobody is not only a locally…read moreowned , we are also an accredited ICBC C.A.R. shop VALET and Express Repair facility as well private insurance claims, We work on all makes and models and specialize in fords. We are also one of the only placed in the valley for spray in box liners.

RE: Mr Nick Bravi, Sales Manager…read more Last week I was dealing with Nick Bravi regarding a used Toyota Tacoma. (I must interject here for context; I am a automobile enthusiast and multi vehicle owner and have dealt with many dealers/seller over the decades) Nick; thank YOU for your amazing candidness, patience, assistance. You earned a "gold star" for customer service! Quite simply the attention, information and assistance we received was above and beyond what anyone could hope for! And zero pressure. Nick; again, thank you for your help. I'm sure yours will go quickly and perhaps we will connect again. You were a pleasure to deal with, a great representative for Toyota generally and Penticton Toyota specifically. I will return in future based on this outstanding experience. Regards. Guy

Their service time is extremely disappointing and unsatisfactory. I spent over $2000 in hotels due…read moreto Penticton Toyota taking unnecessarily long on a known issue. Typical turnaround time is between same day and 3 days for this service needed, this took over two weeks! There is a frame recall on certain models of Toyota Tacomas, as per Toyota's VIN checker, my Tacoma qualifies. My local dealership does not do the service anymore, so I had to drive 6 hours to Penticton to have the service done. I called ahead a week in advance (November 26) to book the appointment, so they know that I am coming. When I arrived on Dec 6th, Clint performed an inspection and confirmed my truck is eligible (well, of course it is!). He then informed me that he has to order in the kit. I was under the impression that they had the kit to perform the work and there would be no delay. I waited another week and received no call. On December 14th, I called Penticton Toyota to ask if the kit came in. Yes it came in but they didn't notify me. They informed me that they could get me in on December 20th, so another week! I told the receptionist that I am from out of town and I need my vehicle. She confirmed it would finished by December 17th. On December 17th I received NO communication. On the 18th, I called and asked for an update. The tech (Jon I believe his name is) said they have not applied the work needed, and it would be done by Monday (December 20th). The work order I received clearly shows to expedite work to have it finished by December 17th as I'm from out of town. I am very disappointed in the turnaround time, and having to spend over $2000 in hotels due to Penticton Toyota taking so long. I wish I would have gone to a different dealership that respected me and my time. They also removed my review from Google! This happened to other people too. Read the other 1 star reviews, this dealership has a pattern of not respecting people's time and providing terrible service to vehicles.