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    Simpson Racing Solutions

    5.0 (1 review)
    Closed 9:30 am - 5:00 pm

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    7 years ago

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    NAPA Auto Parts - Penticton

    NAPA Auto Parts - Penticton

    (2 reviews)

    Dear potential customer,…read more I ordered a starter for my vehicle from this location. The customer service was sub-par. I was greeted when I walked in by a young guy who couldn't lift and smile and proceeded to order the part. This was on a Thursday. The employee assured me that the part would be there early that following week. He pressed that it should be showing up on Monday. It showed up Thursday of that week, and after persistent communication, there was not an attempt on their end to communicate with me whether my starter had showed up or not. They were supposed to take the starter down to Monument Motorsports in my Penticton. When I called Monument Motorsports, they assured me that it had not shown up. I immediately called Napa in Penticton and they proceeded to inform me that they had taken it down. Catching them on this miscommunication, I informed them that Monument Motorsports had not received the part. The employee insisted 2 times that it had been driven down. He went to speak with a fellow employee and came back to tell me that the part had not been driven down. Because of their failure to take the part that they had told me they would take down, I am currently without my vehicle, and because Monument Motorsports is closed on Fridays, I will have to wait until next week for them to put the starter in. I am a down-to-earth guy who is patient and will often will trust the process. Albeit, This poor level of professionalism is unacceptable, and going forward, I will be taking my business elsewhere. Communication - Poor Customer service - unsatisfactory

    Apparently NAPA missed the memo about us being in the midst of a serious uptick in Covid-19…read moreinfections in BC. NO masks in the store NO plexi barriers to isolate the cash registers and no concern apparently for the possibility that an employee could be asymtomatic and infectious. Maybe hand sanitizer would be a nice touch as well. I've been a customer at this store for decades. A bit more than disappointing. Stay away.

    Westech Automotive - Logo

    Westech Automotive

    (3 reviews)

    Hidden gem of a mechanic. If you're looking for an honest, knowledgeable and hardworking mechanic…read morein Penticon, Cameron is your man. He was recommended to me by two other mechanics who did not have the expertise to work on my 4runner. To me, even though he is good with all aspects of automotive, he specializes in electrical. I purchased Blizzak LTs for my 4runner because they were on sale at Costco and the tire technician said they were good because they were 10 ply instead of 4 ply. But as Cameron pointed out, the Blizzak DM-V2 are made for a lighter vehicle like the 4runner and he schooled me on why the LTs weren't designed for my vehicle, only for heavier 3/4 to 1 ton vehicles. He knows his tires. Anyhow, if youre looking for an honest mechanic, I strongly recommend this mechanic. I have called others and wasn't impressed with their costs or their knowledge. Good luck out there.

    We were on vacation when our car had a serious problem. The message on the dash said "charging…read morefault", we all assumed the alternator died. We had it towed to Westech and Cameron diagnosed the car as having transmission problems. We had to get the car towed to a transmission place in Kelowna. Two weeks of stress and expenses later, the Transmission specialists replaced the dead alternator with a new one and our car has worked fine since. They assured us there was nothing wrong with the transmission. Cameron at Westech diagnosed our problem wrong and created a ton of issues and expenses. I spoke to Cameron today and he apologized but offered no compensation for his error.

    Penticton Toyota

    Penticton Toyota

    (5 reviews)

    RE: Mr Nick Bravi, Sales Manager…read more Last week I was dealing with Nick Bravi regarding a used Toyota Tacoma. (I must interject here for context; I am a automobile enthusiast and multi vehicle owner and have dealt with many dealers/seller over the decades) Nick; thank YOU for your amazing candidness, patience, assistance. You earned a "gold star" for customer service! Quite simply the attention, information and assistance we received was above and beyond what anyone could hope for! And zero pressure. Nick; again, thank you for your help. I'm sure yours will go quickly and perhaps we will connect again. You were a pleasure to deal with, a great representative for Toyota generally and Penticton Toyota specifically. I will return in future based on this outstanding experience. Regards. Guy

    Their service time is extremely disappointing and unsatisfactory. I spent over $2000 in hotels due…read moreto Penticton Toyota taking unnecessarily long on a known issue. Typical turnaround time is between same day and 3 days for this service needed, this took over two weeks! There is a frame recall on certain models of Toyota Tacomas, as per Toyota's VIN checker, my Tacoma qualifies. My local dealership does not do the service anymore, so I had to drive 6 hours to Penticton to have the service done. I called ahead a week in advance (November 26) to book the appointment, so they know that I am coming. When I arrived on Dec 6th, Clint performed an inspection and confirmed my truck is eligible (well, of course it is!). He then informed me that he has to order in the kit. I was under the impression that they had the kit to perform the work and there would be no delay. I waited another week and received no call. On December 14th, I called Penticton Toyota to ask if the kit came in. Yes it came in but they didn't notify me. They informed me that they could get me in on December 20th, so another week! I told the receptionist that I am from out of town and I need my vehicle. She confirmed it would finished by December 17th. On December 17th I received NO communication. On the 18th, I called and asked for an update. The tech (Jon I believe his name is) said they have not applied the work needed, and it would be done by Monday (December 20th). The work order I received clearly shows to expedite work to have it finished by December 17th as I'm from out of town. I am very disappointed in the turnaround time, and having to spend over $2000 in hotels due to Penticton Toyota taking so long. I wish I would have gone to a different dealership that respected me and my time. They also removed my review from Google! This happened to other people too. Read the other 1 star reviews, this dealership has a pattern of not respecting people's time and providing terrible service to vehicles.

    Simpson Racing Solutions - autopartssupplies - Updated May 2026

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