It's Friday, December 20, 2020 at 6:04 PM. I just called the nursing home for the first time ever four times in a row and spoke to the nastiest woman I've ever spoken to in customer service. I'm absolutely floored that they have such a Deplorable spirit greeting the phones at a NURSING HOME!
So I just got off the phone with my dad's insurance carrier and got a list of nursing homes that I can transfer him to... He just had a stroke but the home he was transferred to it about an hour away from family in Philadelphia.
I already understand that there might not be somebody in Administration this time of night. But I thought I might call and get the name and the number of the person I'm supposed to speak to.
A woman answered the phone and I told her that my father was at another nursing home and I wanted to get some information on who to speak to to transfer him. She immediately, " OK well it's 6 o'clock at night so who do you expect to help you with that?" When I said "well could I just have the name of the person I can speak to on Monday," She immediately slammed down the phone.
It happened so loudly and so abruptly that I assumed it must've been a mistake and maybe she dropped the phone. So I called back and Introduced myself again and apologized and said I understood that they were closed but I just needed the name in the extension to leave a message [Though my dad's power of attorney, it's very hard to make these calls throughout the day since I work a very busy job. It's much easier for me to call all of the homes and leave a message for administration when I'm off to get the ball rolling and have them call me back when they're available since they don't seem to be available during business hours anyway]... Anyway she immediately responded " Well this is the same girl you just spoke to... So what the hell is your point what do you want from me???"
I was so disgusted I immediately just hung up the phone. I've never had anybody talk to me like that and a nursing home of all places.
Aside for my dad's nursing home currently being about an hour away, another problem that I have is that the nursing home never answers the phone... And my father is now nonverbal after the stroke and can't speak at all. So it's really important for the staff at least answer the phone... I only call every other day to check on him. I don't need that much. He has a cell phone. I just checked on vitals every couple of days. I said that to say it's very important that the staff be friendly when I call.
HE'S NKT EVEN THERE YET AND IM ALREADY BEING BULLIED ON THE PHONE BY EXTREME SPIRITED STAFF.
I hope to God with all my spirit she doesn't make it to the new year at that company. If I was a nonverbal patient and I had to interact with someone like That for even five minutes, I would probably just give up all hope on the inside and die in my sleep.
I'm absolutely disgusted. What an absolutely disgusting place. Send none of your loved ones there, I can imagine there's a abuse coming from a woman who talks to people like that... I'm still shocked she happily hung up the phone
(You can see two other calls in the screenshot, because that was two times where she just answered the phone and hung up...) read more