I had ankle surgery with Dr. Dan Elbert on February 12, 2021. I am pleased to say that thanks to…read morehim, I have made a full recovery and have my life back. I received nothing but the highest quality of treatment from him and his team. I also wish to extend my thanks to the physical therapy team in both the Findlay and Tiffin office. I received rehabilitative services from both locations and saw an increase in strength and stability and a large decrease in pain. My distaste, however, lies with the surgery scheduling team and the billing manager. I was assured by the surgery schedulers when scheduling my surgery back in January and February that all surgical services were approved and covered by my insurance. I was told that the only payment I would be responsible for was the remainder of my deductible and out of pocket. After my surgery, I received an explanation of benefits from my insurance that said quite the opposite of what I was assured by the schedulers and billing team. My insurance did not cover a large portion of my surgery, leaving me with a bill several thousand dollars larger than I was anticipating and, understandably, quite the headache. I was told by my insurance company that I could have Dr. Elbert and the billing team at NWO submit an appeal on my behalf to try to get the uncovered portion of the surgery paid. I called the billing manager multiple times and never heard back. Multiple voicemails and emails to the billing manager went unanswered. After weeks of waiting, I submitted my own appeal without the assistance of NWO. As I assumed, the appeal failed. I am responsible for the several thousand dollars of uncovered charges and the billing team at NWO failed to help me in any way. Had I been informed that I would be responsible for several thousand dollars of additional charges, I likely would have wanted to talk to Dr. Elbert about more cost effective treatment options, however, because NWO's billing team failed to do their due diligence and failed to own up to their mistake I am left with a large bill. I am very disappointed. If NWO is willing to reach out and work with me to get this bill taken care of, I will gladly change my review.

I feel the medical care is good, the staff friendly but the computer system is a joke. So much for…read moreeasy to use and quicker. I've got some weird texts that I have no idea what that's about! Seems like they don't want to talk to you unless it's thru a screen. Very confusing to me.

I have taken my kids to the express clinic for various ailments or injuries. All visits have been…read morepositive experiences and we have received good customer service. We have received prompt care with minimal wait time. A lot of changes have been made to this facility over the past year and one can tell a significant amount of time and effort has been put into optimizing the patient/ family experience. I highly recommended this facility!

Went to get my foot looked at and the dr squeezed and pulled my foot. After I told them it hurts…read moreand asked him to go easier he said "suck it up"

I was about to give up on writing review, but my father was taking me to the doctor's office for my…read moreannul flu shot. So I walked in and they had the most amazing pumpkin contest I have seen in a long time. I got seated and within minutes I get brought to a room to get my flu shot. I was nervous because the flu shots usually hurt, but this time was different I almost couldn't feel the needle in me. Or however flu shots work. Then after I was thirsty for water, so I asked where I can find some water. They said I'll be right back. Seconds later I get brought out bottle water. Best water I've had. So in all the staff cared about their patients, efficient, and organized. Highly recommend.

Waited 25 minutes, no answer. Had to listen to recording telling me there's a $20 fee for missed…read moreappointments. Hell, I was trying to schedule one.