1. NWO Express Clinic

0

Findlay, OH

Cancel

Open app

Search

NWO Express Clinic

2.3 (3 reviews)
Open • 7:30 am - 8:00 pm

Services - NWO Express Clinic

Chiropractic bodywork

NWO Express Clinic Photos

Recommended Reviews - NWO Express Clinic

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

6 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - NWO Express Clinic

NWO Orthopedics and Sports Medicine

NWO Orthopedics and Sports Medicine

2.8(8 reviews)
0.0 mi

I have been going to Dr. Heather Heck for about a year now for chiropractic adjustments and she has…read morealways been wonderful, so kind and understanding. Today I went for a postpartum adjustment and was having my 4 year adjusted as well so I had my preschooler, toddler and newborn with me for my office visit. I knew that I needed to fill out some paperwork and arrived early to get it started but as is the nature of small children I had to stop halfway through to attend to them. After a half hour wait a room was opened up and I was expecting to be shown in which would give me a chance to finish up the paperwork while waiting for the doctor to come in. Instead the receptionist asked me if I had finished the paperwork and then rudely told me I would need to reschedule my appointments because I couldn't even be shown into a room without the paperwork complete. I was flabbergasted and embarrassed. Was I supposed to let my hungry newborn wail and my toddler to run down the halls unattended in order to finish the paperwork? I declined the offer to reschedule and will not be going back. Doctor Heather Heck is amazing but I have never met such an unfriendly and unprofessional receptionist.

I had ankle surgery with Dr. Dan Elbert on February 12, 2021. I am pleased to say that thanks to…read morehim, I have made a full recovery and have my life back. I received nothing but the highest quality of treatment from him and his team. I also wish to extend my thanks to the physical therapy team in both the Findlay and Tiffin office. I received rehabilitative services from both locations and saw an increase in strength and stability and a large decrease in pain. My distaste, however, lies with the surgery scheduling team and the billing manager. I was assured by the surgery schedulers when scheduling my surgery back in January and February that all surgical services were approved and covered by my insurance. I was told that the only payment I would be responsible for was the remainder of my deductible and out of pocket. After my surgery, I received an explanation of benefits from my insurance that said quite the opposite of what I was assured by the schedulers and billing team. My insurance did not cover a large portion of my surgery, leaving me with a bill several thousand dollars larger than I was anticipating and, understandably, quite the headache. I was told by my insurance company that I could have Dr. Elbert and the billing team at NWO submit an appeal on my behalf to try to get the uncovered portion of the surgery paid. I called the billing manager multiple times and never heard back. Multiple voicemails and emails to the billing manager went unanswered. After weeks of waiting, I submitted my own appeal without the assistance of NWO. As I assumed, the appeal failed. I am responsible for the several thousand dollars of uncovered charges and the billing team at NWO failed to help me in any way. Had I been informed that I would be responsible for several thousand dollars of additional charges, I likely would have wanted to talk to Dr. Elbert about more cost effective treatment options, however, because NWO's billing team failed to do their due diligence and failed to own up to their mistake I am left with a large bill. I am very disappointed. If NWO is willing to reach out and work with me to get this bill taken care of, I will gladly change my review.

Photos
NWO Orthopedics and Sports Medicine
NWO Orthopedics and Sports Medicine
NWO Orthopedics and Sports Medicine

See all

NWO Express Clinic - sportsmed - Updated October 2026

Loading...
Loading...
Loading...