We chose Simply Carpets in an effort to support an independent High Street retailer but now regret it.
Despite high prices, the quality of service was poor. The fitters damaged the new skirting in multiple places during the fitting and despite us pre-booking a door trimming service, they left (in a hurry) without altering the doors in the room. After a couple of attempts at opening the doors, the surface of the new carpet was damaged. We contacted the shop and were told someone would re-visit to look at the issues but never heard from them again. We employed a local carpenter to adjust the doors.
We will shortly be looking to have our hallway, utility room, stairs and landing carpeted, but we will only book with the large chain organisations from now on, or possibly the Carpet Barn who, despite being very 'no frills' have given us good service in previous years.
We're amazed that at a time when the High Streets are in such trouble, independent retailers such as Simply Carpets will provide such shoddy service. I can't help but feel they will eventually have only themselves to blame for their extinction. read more