After I paid for my monthly membership, the business raised its monthly sunless prices and then…read morerefused to honor the membership I had already paid for unless I agreed to sign up for the new, more expensive plan. They also refused to prorate or refund any portion of my payment. According to the employee I spoke with, the owner has a blanket policy of not issuing refunds under any circumstances. The owner was not very polite either while on the phone. I wasn't informed of the price increase until two weeks after my payment had been taken. After initially denying me access to services I had already paid for, the owner's "resolution" was to allow me to use the service just one final time on Monday (7/14). I understand that prices can increase, but blindsiding clients and taking their money without proper notice or options is completely unacceptable. After being a loyal client for three years, I unfortunately can no longer recommend this business.

I came in for the first time because I needed a spay tan to prepare for my wedding and beach…read morehoneymoon. I did it early In the week in case I needed to scrub it off. I looked up tip and shaved and exfoliated before arriving and did not put any products on my skin. The girl at the desk was very helpful and explained the differences in the spray tans. With her help I decided to get a tan that shows instantly and added moisturizer. She then walked me to the back and explained the process to me. They have barrier cream to put on hands and feet. I wish I would have used a but more but it was fine. There is a hair net to cover your hair but don't let it sit on your forehead. Last, there are sticky pads for the bottom of your feet. Once you get in you stand as directed and push the button. It's over in a matter of 2 minutes and you step out dry. She was not kidding when she said instant! I was immediately tan and it looked great! There was no orangey tone it was very natural. When I got home my fiancé said I looked thinner but he couldn't figure out why. . Now I feel like I have to come back every month!

This place is awesome. The stylists here always do a nice job cutting and styling their clients…read morehair. You can make an appointment or walk-in. I also get my hair colored here and like the suggestions my stylist gives me.

Customer service is always good but I've been a customer for 8 or 9 years constantly and it's crazy…read moreto me my main location has a whole 2 diamond beds in an area that has alot of people with a solid income so they can afford the upgrade to a better bed. They offer specials to upgrade to the next level at a low cost and basically reward you for being a platinum member because you don't have to wait for a bed when they have 8+ of these beds. I pay nearly $90/ month and only tan 2 or 3 times a month and depending on the season I can't get the bed I prefer. I've complained about this for years and nothing changes, as has MANY others as ive heard them or the works thank me for not yelling at them for the wait. I only stay because it's convenient to use palm beach, not because I prefer it. I get a $50 reward every 3 to 5 years now when it used to be annually until covid, juat had one expire. I really am starting to contemplate being a customer as it truely doesn't even seem worth it or pay less to not have to wait every time. You really need to offer a credit every time a customer has to down grade their bed because this company is to cheap to add another when one of these diamond beds is over 10 years old. Keep making your money and stealing from your customers palm beach... can't wait for another company to blow you out the water one day... your not about your customers your about profit and gain, just look at the ridiculous lotion prices on top of lack of upgrading beds I'm comparison to the price you charge!

I absolutely love coming here. Always greeted with a positive attitude and amazing smile from the…read morestaff! Place is very clean and it's also very organized. It can come pretty pricey, but honestly you get your moneys worth. Definitely go check them out.

Amazing staff.. called 12/28/21 evening, wonderful employee was so friendly and took time to answer…read moreall of my questions. Don't get many people being so friendly and helpful these days and she really left an impression on me. Will definitely be coming in soon to sign up for tanning package!

From the owner: Custom Airbrushing by certified spray tan technicians with 16 + years experience, Hot UVA/UVB…read morebulbs. Top of the line tanning products for indoor and outdoor tanning. Clean salon with a smiling, friendly staff!

This business has undergone recent construction. But it turned out very well! The management staff…read morehas undergone recent changes as well. But I'm here to tell you that every time I come in, I am greeted with a smile and the ladies that work there truly care about each and every customer! It absolutely makes my day hands-down to see them every time I come in. Give them a chance, you will not be disappointed! There's no better tanning salon in Middletown!!!

This is the place to take your money and be happy to do it without actually having any benefit. If…read moreyou have not tanned with them it's 7 minutes for like 14.00. Mind you the 7 minutes does absolutely nothing. I went back for a second time hoping I could just say no I need a longer time and they again said no has to be 7 minutes. Well fool me once... so I left. They really only want to push their monthly plans but with an opening like that and with girls that are running it like that who wants to go on a constant basis. Also, don't you think the dermatologist knows how much time I need as opposed to a young girl?? I mean I get policy and all but still.

My first spray tan! I am so happy. I am very fair skinned and I love my color! Renee was the…read moreabsolute best. Process was fast and easy and I will definitely be back. Highly recommend!

I show up for my appointment at the scheduled time and no one was there…read more First, I could not get into the office building. It was completely locked. I called the first phone number of the employees/owners list. She said the other employee/owner is doing the spray tan to try to call her. At the same time another business owner in the same office building was leaving so I was finally able to get inside. I go to the floor Luster Tan is on and find their door is locked/all the lights are out. I was very confused. I try call the other employee, who was going to perform the tan, and it went straight to voicemail. I know I had my appointment time and location correct based on confirmation email I received the day before my appointment. See picture. It's very annoying I booked this appointment a month in advance and received two confirmation emails then no one there. And no one tried to reach out to me, even after I called. Maybe you actually do good work but I will never know. I know I will not "try" to use this company again.

Brandi the owner is the best! I bought a 2 week package and then got on medication that I could…read morenot be in the sun. Instead of just letting my visit's expire, Brandi paused my package and said she would restart it once I was off the medication. The beds are fabulous and leave a beautiful broze color. I love this salon and will never go anywere else. Blows competitors out of the water. Highly recommend!

I drove a half hour to try the spray tan. It was the worst spray tan I ever got. I called a few…read moredays later. I spoke to someone and explained the spray tan was Blochy. I was offered to come back and spray tan for free. The results were the same. So I desupted the transaction with my bank and got my money back. It's been about a month and out of the blue I get a call from the owner Brandi harassing me so I hung up on her. She calls back and leaves me a message rambling on telling me I stoled from her and I wasn't welcome back. I was planning on going back anyway.