Used this funeral home in 2013 when my mom passed as it was affordable and received excellent…read moreservice. Then in 2019 when my uncle passed we went back thinking we'd get the same quality service we received before, boy was I wrong. The moment we walked in we were met by pure ratchetness. Dudes that looked like they belong elsewhere eating wings and a so called funeral director (not the same one I dealt with in 2013) just as ghetto. No tact no empathy. I requested a change of casket since the one my cousin chose wasn't up to par and I was told it couldn't be done bc allegedly the body was already in the casket which I suspect wasn't true. Finally the morning of the burial they were over an hour late to pick him up and go to the cemetery. No reason given just kept telling us they were on the way. Unless this place has changed management and staff in the last 7yrs I would not use this place. I'd rate them no stars but that's not possible.

I was pretty much in shock when I contacted First Avenue Funeral Service in October from another…read morestate to make arrangements for a funeral. From the start they were compassionate, gentle and kind. There was no attempt made to upsell their services. They quickly took possession of my brother before I arrived in New York and it was a comfort to my family that he was no longer in the city morgue while I flew out to NY. They made the entire process of his wake and cremation as simple and gentle as possible. Mr. Lee was the one who prepared my brother for viewing. Mr. Lee is an artistic genius, due to throat cancer my brother did not look as he once did but Mr. Lee worked a miracle and despite the circumstances of his death my brother looked as if he had just settled down for a nap on my sofa. I half expected his ankles to be crossed as was his habit in life. While searching for a funeral home I found out that the one my family traditionally used was having legal issues over quality and was forced to look elsewhere to arrange funeral services. I'd contacted several funeral homes before deciding to go with FAS due to their location and was surprised to find that they were the least expensive out of all the funeral homes I'd contacted. They were budget friendly without being skimpy. Located in an area with several funeral homes, they are small, not so flashy and easily overlooked but they provide wonderful service and are kind and compassionate. I highly recommend them and will use them again should the need arise.

A friend of mine passed away in New York, so in assisting with various arrangements I ended up…read moredealing with Frank E. Campbell Funeral Chapel. Let me tell you this is the most top notch total class act of a funeral home that I have ever dealt with. First off, everyone who works he is top notch professional as well as being the most accommodating that I've ever had the pleasure of coming across. They really do everything for you. Just in ordering flowers, I found that they, through their concierge, can not only give you good advice, but arrange everything for you. Hence you have no problem in securing proper floral tributes along with their delivery and display. Then, to top all that off, they will make all the hotel arrangements for out of town guests as well as taking care of all of the catering needs assuring a proper post funeral reception. So, when they say they will "...care to your every need..." you can take their word for it, they will. But, as you might guess, all of this doesn't come on the cheap. The prices can be staggering, but you will get the very best in every way and with every detail.

I attended a service recently, and felt it was devoted to the family of the man who died. His…read morechildren and grandchildren spoke so lovingly of him. The rabbi was the key person who gave so many supportive messages. I felt so pleased for my dear friend. She is the widow of the deceased gentleman.

John Krtil is a compassionate funeral home willing to take the burden of handling a funeral or just…read morecremation off your shoulders. I highly recommend them

John handled my ex-boyfriend's cremation and internment expertly…read more He is a pro and his family has been in the business for decades. Much love and respect to John, his team and R.I.P. to Mr. Werner Alfredo Padilla. You are missed every day!

I called them during the worst experience of my life, the passing of a loved one. They were kind,…read moretransparent with their services, and fair and forthright with pricing. When searching for direct cremation services after the death of a loved one, I called three places in Manhattan. Pricing was comparable but the conversations seemed impersonal, cold, and purely transactional. While I'm sure these other places provide fine services, my call to GV Funeral Home was the first conversation that felt warm and personal. They conveyed condolences (which in my experience was not standard protocol amongst others) and expressed a personal interest in my family's needs. By the time I visited to do our paperwork, I had spoken to multiple individuals at their business who all introduced themselves. My father, an older man, was the next of kin, and they took the time to ensure he understood what he was signing. The same level of care over the phone was further exemplified in person. There are many places that offer this type of service, but dealing with funeral directors Gregory and Jennifer reassured me that I was getting the care my loved one deserved. The exceptional level of service at GV Funeral Home helped alleviate the pressure of what is otherwise an incredibly difficult time.

My mom passed away a year ago, and Joel and the staff at Greenwich Village Funeral Home were so…read morekind and helpful. Someone was always available to answer my call and help me. I really can't thank Joel enough for his patience. He showed me what was available and never pressured me into buying anything. He just guided me through the process, gave me advices, and allowed me to take my time making decisions. I told him what I wanted/needed, and he handled everything.

This place was absolutely amazing for our family. We worked with Alicia and she was phenomenal!!!!…read moreIf I could give them one thousand stars, I would... This establishment was clean. The staff is very attentive and professional. Right now it is very soon after burying our Mom (1 day, to be exact) so words are not as forthcoming as they would normally be. ( I intend to write another review later) but I just HAD to make comments here on their service. I just don't have words enough to describe just how well everything went and how smooth they made this difficult time for us.... God bless the staff and owners here.... And from the absolute bottom of our hearts we THANK YOU ALL!!!! for everything!!! Especially Alicia!!!! Please keep up the astounding work

Went for my friend's mother's funeral. They did a lovely job from start to finish. They do offer…read morevalet and they also have an area for the repass. They took care of everything for my friend and her family with care and ease.

I am so sorry it has taken me 6 years to finally leave this review, but I am still grieving the…read moreloss of my mother, and it has taken a long time to find the strength to write this. The gratitude I have for this funeral home and for John has never faded. Finding a place just a few blocks away from where I live was an incredible comfort during such a painful time. Walking into this space during the absolute hardest moment of my life, I immediately felt a profound sense of peace. John and the team here handled every single aspect of my mother's cremation with absolute smoothness, deep respect, and genuine dignity. They didn't treat us like a transaction; they treated my mother with the utmost care. Because of John, I walked away knowing I made the right choice with the right people. If you are looking for a funeral home that actually cares and will treat your loved one with true respect, this is your place. Ask for John. I highly recommend them to anyone. Thank you, John, for taking such wonderful care of my mother in August 2020. -- Andrew

During one of the most difficult periods of my life, Crestwood Funeral Home provided exceptional…read morecare, compassion, and professionalism. I am especially grateful to Jacob Bunch, Keila Bueno, and Ana Delarosa, whose kindness, patience, and attentiveness made an incredibly painful time more manageable. From the very first interaction, they treated my family and me with dignity and genuine empathy. They took the time to explain every step, answered all of our questions with care, and ensured that my husband was honored in a meaningful and respectful way. Their support never felt rushed or impersonal--it was sincere and deeply appreciated. I am truly thankful for the compassion shown to my family, and I would wholeheartedly recommend Crestwood Funeral Home to anyone in need of thoughtful and professional care during a time of loss.

From when I prepaid for the funeral for my uncle years ago to the funeral arrangements this place…read morewas perfection in my book. Every person I dealt with was incredibly compassionate and did their job effectively. I had a lot of questions in my distress and they helped me through it beautifully. They also handled my mom's funeral and that was wonderful as well.

My uncle was sent off very respectfully. Rabbi was amazing. This place is extremely nice and worth…read moreit. Has everything. I highly recommend this spot. Everything went smoothly.

Pros: Inexpensive, good location…read more Cons: Poor customer service, almost impossible to reach by phone, no email, no website.

My family member passed and it was his wishes to be placed at 72nd Ortiz for a viewing. He wanted…read moreto be here as our family used 72nd Ortiz for multiple family members who passed over two decades. After hearing things about Ortiz I was nervous. But everything went fine thusfar, upfront with cost, seemed relatively close in price compared to other places- I also explored. The flowers ordered were beautiful. My family and friends ordered more flowers and it was all set up when we arrived for the service. The person who works there is so nice she assisted me with everything. Thank you. It felt great knowing my family members final wishes were completed. I also received the ashes and death certificate. I only subtracted a star due to the fact that it's a little outdated and not modern.

It is very odd to write a review for a funeral home but I needed to. Amanda took care of us like we…read morewere family. She was very detailed and human throughout the entire process. Not once did it feel like a business deal. She was so patient and kind and was with us for every step of the way. Saying goodbye to a loved one is never easy but she definitely made it a lot more bearable. I'll always be grateful for her.

I gave 1 star because there wasn't anything lower. This funeral home LOST my grandmothers remains…read moreand after months of pleading with them, they still refuse to show us any documentation on how it was sent and how to locate it. http://www.dailymail.co.uk/news/article-3247590/Funeral-home-LOST-Holocaust-survivor-s-ashes-mail-sending-standard-Postal-Service-instead-special-delivery.html http://m.nydailynews.com/new-york/remains-holocaust-survivor-lost-mail-article-1.2372267 http://nypost.com/2015/09/24/funeral-home-lost-holocaust-survivors-ashes-in-the-mail-suit/e http://www.foxnews.com/world/2015/09/24/remains-2-year-old-holocaust-survivor-lost-in-mail.html https://www.dnainfo.com/new-york/20150925/upper-east-side/family-sues-ues-funeral-parlor-after-ashes-get-lost-mail Shane on you, WBC, for being so careless with the remains of somebody's loved one.

My brother passed away at the Veteran hospital during the peak of the Covid19 pandemic. Besides…read moredealing with the devastation of suddenly losing a love one, we were also struggling with the nightmarish impact of trying to get my brother cremated during a week that all Funeral Homes in NYC were so overwhelmed. My family is so grateful that Steve at the Gannon Funeral Home decided to provide cremation services for my brother. Steve was very caring and professional. I was kept informed through the entire process. During that hectic time, Steve was able to adhere to the timeline he gave me and provide clear payment documentation. My family members were so impressed with the excellent service at Gannon Funeral Home that we will continue to do business with them. Dee June 11, 2020

Having just spoken with a representative regarding past arrangements, I learned that since their…read morewebsite only chronicles to 2004, there is no way to retrieve any prior service records, history, or artifacts. That's a pretty shabby way to do business. I guess loved ones who passed away before 2004 are unimportant.