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Simple U

5.0 (1 review)
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PIM Tax Services

PIM Tax Services

(10 reviews)

Paul is ABSOLUTELY wonderful and knowledgeable. I was at a loss with our tax situation and he was…read morequite thorough and explained everything in detail. I found Paul to be helpful, kind and patient with our situation. We will be using PIM Tax Service for years to come and highly recommend Paul.

I have been waiting for months to write this review. I held off until I got my tax return in the…read moreslight chance I needed them to get involved with the IRS. But this morning, after almost 7 months, I finally got my return. I will say that when I contacted Paul directly, he was apologetic about my service and refunded their fee. That is why they get one star. But aside from that this has been the most maddening tax season in almost 20 years of filing taxes. I contacted PIM in early Feb because I am military, wife is self employed, and she also has a W-2 from another state for teaching. Just a bit too complicated for us to do ourselves. I read reviews and PIM seemed to be a great choice. Well after finally getting through (left a couple messages before getting a call back), they scheduled me for an appt 4 weeks later. I was annoyed it was going to take that long, but figured it would be done correctly so its fine. What they dont tell you is that is just a consult appointment. You spend a hour with your tax preparer and then "They add you to the bottom of the pile". So we are already this much into it, and just had to keep going since everywhere else was already swamped. Our preparer, Tara, was respectful, but seemed ill-informed. We had a nanny over the summer and we paid a services to file all our tax paperwork for us. So she just had to add it to the childcare expense. She said she wasn't familiar with how that works and she had to ask someone about it. She also seemed to be confused with some easy stuff like how to file out of state W-2 with residency in another state. We should have cut our losses, but we didn't. We were already too far into it. Now started the first wait. Tara said it would be about 3 weeks. Nope. Almost 6 weeks later and no less than 10 ignored phone calls and multiple ignored emails we got our paperwork for review. Me, not a tax pro, took one look at it and noticed it was WAY off. Like, just simple childcare credit stuff was completely ignored. It was more than $5k less than expected. So I contacted Tara MULTIPLE times before getting a response and shared with her my concerns, and she said "Oh, I guess I can file your nanny expenses in your childcare". You guess? You guess?? I am paying a PROFESSIONAL to do our taxes and she has NO idea what the heck she is doing? And to make matters worse, in the response she said "I also noticed your state return didn't compute right, I have to spend some time figuring that out". So lets recap - not only did she MASSIVELY undercut our return, but she MASSIVELY over claimed our state return. And if I hadn't already been expecting a general number, I would have just said it looks fine and had her file it. Two weeks later, its filed. If all that wasn't enough, I had no idea that who is listed first on the return could impact filing, but guess what, it does. For the first time in our marriage, my wife was listed first for some strange reason. I didn't even notice when I reviewed it, but yup, she was. So because that is a change in how our taxes have been filed for the last 15 years, the IRS froze our return and required identity verification. Which, if you aren't aware, is a complete NIGHTMARE that ended up taking us almost 15 weeks, multiple hours on the phone with the IRS, and multiple hours verifying line by line our previous years returns. And its so nice when the IRS tells you "just make sure you are consistent with primary tax payer in the future to avoid identity verification". Noted. So NO. I do NOT recommend PIM. I may not have a recommendation for a Va Beach service, but I will always have recommendation on who to avoid. PIM. Avoid PIM.

Stewart and Company - Stewart and Company certified public accountants

Stewart and Company

(9 reviews)

I have been doing business with this CPA firm for over 4-years. They are truly Phenomenal and one…read moreof the "Best Moves I Have made." I received a referral from a very respected firm in the area! They go over and beyond the call of duty! They review all documents during my consultation time and make sure all documents are present and if not "WHY and What Changed during the Year for the documents not to be in the package." They educate you on the new tax laws and what is considered a right off and what is not a right off. They keep me posted during the whole preparation time, and when the return will be ready for pickup. Also, if you will owe or not owe and why? They are accessible if you call and ask questions during the year or during tax preparation! They have helped me to get my taxes paid online and everything is complete! You don't have to do anything else. I know they will be there for me and they have been. God Bless all of you and the work you do for me Celia Herron

Worst tax firm I've ever used in the 34 years I've filed taxes. I'd give a zero if I could!! Sent…read morein my taxes in PLENTY of time (3 months before due) to have them fail to file until the 11th hour, do it wrong, then inflate my fees! When I called to address, owner cut me off & never listened to his staff's errors & failures. You are stuck & forced to pay. I didn't even get my taxes done & will have to pay again. Be careful & ask what fees are before you get absolutely TAKEN like I was! I can only speak to my experience but Stewart & Co failed to show me ethics or professionalism. Oh, & he'll fire you if you speak up to what's right on your own taxes! I'd suggest you save your time & money & use another tax firm in Norfolk/VA Bch!!

Simple U - financialadvising - Updated May 2026

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