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    Empressive Realty

    5.0 (1 review)
    Open 7:00 am - 11:00 pm
    Updated 2 months ago

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    Response time

    6 hours

    Response rate

    60%

    Services - Empressive Realty

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    2 months ago

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    Osprey Property Management

    Osprey Property Management

    (14 reviews)

    I was a client for roughly 9 years, including through the Lonnie Bush acquisition, and I own…read moremultiple rental properties in different states. This is, without exaggeration, the worst property management experience I've had. Communication was consistently poor, but became unacceptable once I began selling the property. I was not informed that a tenant vacated early until the next month's rent was already due. That alone cost time and money. While preparing the property for sale, they failed to follow clear instructions. I explicitly asked not to winterize the home--they did it anyway. They also would not coordinate or communicate with me or my realtor regarding cleaning schedules, which directly delayed photography and listing. At multiple points, I had to step in and do the job myself--something I found myself doing repeatedly over the years while they were "managing" the property. After nearly a decade as a client, I expected basic communication and execution. I did not receive either. I would not recommend this company to anyone who expects responsiveness, accuracy, or accountability--especially during a sale.

    Just be aware... The rent listed is a base price, and then more fees are tacked on. Our experience:…read more Tenant Benefit Package - $40/month HVAC filters - $20/month Liability Insurance for the Owner fee - $15/month Pet rent - $35/month (plus the usual deposit for the pet, of course) And then there's more: A lease renewal fee ($100), with a requirement to use their own cleaners to do carpets, fireplace, and HVAC at the time of lease renewal (most likely $500+). From what we understood, the renter is expected to cover the cost of all plumbing problems that come up in the course of the lease. Plus, even if you don't own a pet, from what we understood, each adult has to pay $30/year pet screening website fee. While we were informed of some of this before the application, we had to pay the application fees ($75/person) to read the lease and find the rest of this out. Hopefully, this helps someone.

    Empressive Realty - realestateagents - Updated May 2026

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