We just closed on our home near the VB Courthouse area. We were referred to Christi by our friend…read moreand neighbor who spoke very highly of her. All I can say is that she is a powerhouse of energy, information, and tenacity. She's also a lot of fun to work with! Although we knew she had other customers she was working with and stays busy, she spent as much time with us as we needed, always responded to calls quickly and made us feel like we were her only clients. Christi also made sure we always knew what to expect and felt confident every step of the way. The best part is that we listed our home at $449,000 but sold it for $12,000 more. 10 thumbs up!

Christi is a very knowledgeable professional who went well out of her way to help us navigate…read morethrough buying our home. She answered all my questions, helped me get through the mortgage process, gave advice on insurance and inspections and stepped in to help every step of the way. She is a very hands on agent and always made me feel like a priority. She listened to my concerns and worked nonstop to help find me exactly what I wanted. I would 100% recommend her to anyone who wants an agent who would go out of her way to get the job done. Thanks Christi!!

One of the best decisions I made was hiring a property manager. Feeling so secure knowing Pam is on…read moretop of all the legal aspects of the rental management. Pam deep understanding of landlord-tenant laws gives me incredible peace of mind. It's clear Pam prioritize handling situations the right way. Pam on-time responses are invaluable. Whether it's a tenant inquiry or a maintenance request, Pam handles everything with speed, efficiency and the best part keep me in the loop. Knowing I can count on Pam for prompt and helpful communication it frees up so much of my time and makes managing my rental property a breeze. Thank you so much Pam for all you do! R.M.

Realtor Pam was everything, and excellent. I've dealt with only two realtors in my lifetime and she…read morewas by far the best; it helps that I knew her somewhat. That had nothing to do with her professionalism and knowledge. I couldn't stand my last realtor, she's lucky I didn't pull the deal at the last minute ; so Realty Space was very refreshing. Side note: she was even able to set up the sale of my dad's guns

I own property in Norfolk that I have been renting out for the last 4 years. Initially, I had a…read moredifferent property management company but luckily about 2 years ago I switched over to Kim Cox and The Property Shoppe. What a difference! Kim is amazing and the best property manager I ever had. She is responsive, professional, and meticulous. She promptly addresses any maintenance issues that come up through her reliable and cost effective network of contractors. She goes the extra mile to make sure that the entire rental process is smooth for both me and my tenants, who also praise her.

If you want a property manager who is attentive, responsive, and treats your property as her own…read morethen I strongly recommend contacting Kimberly Cox of The Property Shoppe. Kimberly has been my property manager since November 2023. The tenants that she put into the house have been little-to-no-problem compared to the three groups provided by my previous property manager. I needed to have sub-flooring repaired, plumbing work, and new carpet installed. Kimberly contracted with companies that did excellent work the first time and charged a reasonable amount. Property Managers all have pretty words but Kimberly Cox follows with quick action. Contact The Property Shoppe first.

There's definitely a reason Babb is the highest rated in the area. I was looking for someone to…read moremanage my rental property when I had to move away, and I got lucky finding him first. Jeff and his colleagues are super communicative and transparent, very professional, and get things done fast. I am so happy I signed Jeff on to manage my property, everything went smooth as silk, he found beyond amazing tenants for me and I could feel secure that everything was taken care of even though I was thousands of miles away. I referred him to another friend and she's seeing the same results. If you're shopping for a management company or realtor you can probably stop looking now!

I worked with Simon, and let me tell you... when it comes to professionalism this guy has got it…read more Amazing customer service. I highly recommend him. Thank you Babb Real Estate.

They manage a property of mine and do a great job. I live I'm a different state so I can't be…read morereadily available to tend to my property. Corey keeps things afloat.

From the owner: We have experience working with all property types in the 757 and we are able to provide…read moreindividualized attention according to your needs!

if I could give less than 1 star I would. worst customer service ever, 4 times my HOA fee has been…read morelost. Always mail checks early and once it was posted late and now the checks are just not posted. I ve gone to the office and no one offers to help they just blame the post office not once have anyone said )I'll look into it ) they are useless once they posted my water bill and sent me a late notice after the check posted. Never again will I do bussiness with UPA. Hopefully these reviews will make a difference for someone looking at their properties!

Unable to contact anyone today. No one returns calls. And it is not closing time. Totally…read moreunacceptable. And nails left on street after your roof repair several months ago caused tenant costly tire repairs.

I was a client for roughly 9 years, including through the Lonnie Bush acquisition, and I own…read moremultiple rental properties in different states. This is, without exaggeration, the worst property management experience I've had. Communication was consistently poor, but became unacceptable once I began selling the property. I was not informed that a tenant vacated early until the next month's rent was already due. That alone cost time and money. While preparing the property for sale, they failed to follow clear instructions. I explicitly asked not to winterize the home--they did it anyway. They also would not coordinate or communicate with me or my realtor regarding cleaning schedules, which directly delayed photography and listing. At multiple points, I had to step in and do the job myself--something I found myself doing repeatedly over the years while they were "managing" the property. After nearly a decade as a client, I expected basic communication and execution. I did not receive either. I would not recommend this company to anyone who expects responsiveness, accuracy, or accountability--especially during a sale.

Just be aware... The rent listed is a base price, and then more fees are tacked on. Our experience:…read more Tenant Benefit Package - $40/month HVAC filters - $20/month Liability Insurance for the Owner fee - $15/month Pet rent - $35/month (plus the usual deposit for the pet, of course) And then there's more: A lease renewal fee ($100), with a requirement to use their own cleaners to do carpets, fireplace, and HVAC at the time of lease renewal (most likely $500+). From what we understood, the renter is expected to cover the cost of all plumbing problems that come up in the course of the lease. Plus, even if you don't own a pet, from what we understood, each adult has to pay $30/year pet screening website fee. While we were informed of some of this before the application, we had to pay the application fees ($75/person) to read the lease and find the rest of this out. Hopefully, this helps someone.

Service was quick for changing batteries in my beeping cathedral ceiling smoke detectors. They…read morebrought the correct batteries. Great service Mary Anne

From the owner: We are a complete Home Managment business. We have over 30 years of experience in home remodeling,…read morerenovating, handyman, and property management. We have an extensive list of contractors we work with and can help get any job done. No job is to small. We pride ourselves in being a small family business that focuses on quality, reliability, and honesty.

Hire new staff...a staff that shows care and concern If I…read morecould give it less than one star I would. Balcony dirty with spider webs which I cleaned. To make matters worse, on our last day, someone entered out apartment and left our door open with a bag from inside the apartment. Anyone from the street could've walked in, stole our property or worse waited for us to return to cause harm. Find out days later, they did that to allow maintenence to enter to clean balcony...on our last day, ridiculous. When manager finally called me 9 days later, you can tell from her to explain, she did not care. I would never recommend this company...also needs to be known...this is my first negative yelp review

Beautiful place, but the mattresses are very cheap, they were so bad I had to sleep on the couch,…read morewhich was much more comfortable. they also didn't provide any pots or pans for cooking, they also did not provide any towels, washcloths or hand towels.

Terrible people. They ignore your rental and then they use their ' preferred contractors'…read moreto rip you off because they neglect to pay any attention to the rental until it is horrible shape. They use the excuse that they have a lot of homes. Their contractors are bottom rung. They just hide the problems and tell you it is fixed. The quality of their service is a negative 2 stars. BEWARE!

They are great-I was wrong. I'm going to be sued if I say anything else or don't delete my previous…read morepost (which I don't know how to do). They are trustworthy and kind