Loved my experience with this place! Had to come in for X-Rays and I was seen minutes after…read morechecking in. I was greeted by such a warm soul, Jason! He was super personable and made sure I felt comfortable. During the scans, he was so encouraging and explained each step to me. Stephanie helped assist during my appointment and she also brought a warmth and care to the room. I did not expect to feel such peace and joy during an X-Ray, but thanks to Jason and Stephanie, I did. Look forward to coming back if I ever need another scan! Thank you both!

True caring healthcare professionals! From the front desk, to all technicians these folks show that…read morethey do care. Doing MRI for my wife and we were both delighted with this place. Easy parking and very ample clean waiting area. They take care of you at the time you are scheduled. What a refreshing experience. Thanks!

Mammogram scheduled for Monday, Nov 3rd, got a text Thursday Oct 30 saying that they are no longer…read moreperforming any breast imaging after Oct 31. Really? You're telling patients two business days prior to their appointment and giving them one day to get it done? This is unacceptable.

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

Eric saved the day! I booked an MRI appointment over the…read morephone with customer service for Reyes. They confirm the location to be Winter Park and gave me the date and time however, upon arrival I found out that they booked me at a location three hours away. Quickly looked into if they could schedule me in for that day however, unfortunately the MRI machine had just broken and would be down all week anyways. Eric jumped into action and saved the day, after a few quick phone calls he had me at an appointment half an hour away in Oviedo on the same day. I had to move some things around, but Eric's incredible demeanor left a better taste and experience for me, considering everything that had happened. Inside of the location is clean, a little tricky to find, but once inside it is pleasant and all of the staff was so lovely.

The older lady at the front desk seems to be annoyed by the phone lines . I sat for over 20 mins…read moreand listened to her sharply speaking to someone on the phone that may have needed a bit extra kindness. The younger lady whom checked us in was polite , but as a first time patient here I hope they work on phone etiquette as all other staff were friendly and patient.

Stopped in for a scheduled CT scan. Staff was courteous, and staff to patient communication was top…read morenotch; in addition, the nurse even offered me coffee on the way out. Great experience all together.

Corner of Aloma and Lakemont Ave in Winter Park. They do not make appointments for x-rays (all…read moreSimonMeds are the same way), so I was there at 8am when they opened. I was let known that there was, already, an hour wait. I did my registration process, paid my copayment and waited my turn. I had only been waiting for 30 mins when I was called. Javier, the x-ray tech was very polite and professional. The front office person was very helpful and nice.

My daughter had 2 different appts for brain mri w & w/o contrast as well as, today, an appt for an…read moreechocardiogram. She stated what insurance she had and when we got there, we were told they were out of pocket- she had received two texts confirming her appt the day before and when we arrived they said they had left a voicemail the day before. Offices don't know what goes into planning for such an appointment and what has to be moved around and should have made an effort After accepting her insurance information while making the appt, that the Do Not take her insurance. Disappointed. Wasted an entire couple of days rearranging schedules and taking off of work to bring my daughter.

I have been going to this facility, in Winter Park, for decades and they are professional,…read morecourteous and technically proficient. I highly recommend them to anyone looking for mammograms or dexa scan bone density tests.

Time to save the tatas!…read more I come here every year for my mammograms', and one thing I can count on is their professional, friendly and efficient service. I have never had a problem getting an appointment, and never had to wait longer than my appointment time. The waiting room is comfortable with free Wi-Fi, nice lounging sofas and chairs, beautiful and relaxing art work, reading material, and complimentary bottle water and Keurig coffee. If you're looking for quality medical care, I would give them a call.

I came here to get my necessary dose of radiation, I really don't know what scientist are waiting…read moreto figure that one out, but there I was, getting some X rays. Excuse the rant. What I really meant to say is that the staff at ADG is very professional and helpful. I called them to see if they accepted my insurance (blessed) and they didn't have an answer right away but called me later to tell me that they did. I was able to schedule for the same day also. Things were working wonderful with ADG. When I arrived, I checked in promptly and was taken to the radiation room in no time. It was like the radiation was waiting for me. I was happy to see Spanish/English signs, it makes me happy to see that we are a diverse country, plus I love Latino Food, because, "Hi, my name is Julio! And I will eat your food! Haha! I'm hilarious!". Anyway, there is parking also. Oh! One more thing: what's up with the bunker inside the radiation room where the tech hides as you are getting blasted with radiation. Why is the guy hiding? Man, show some solidarity. I don't feel comfortable getting X rays, and the tech hiding behind an aluminum wall is not making it easier for me. That's why we need AI and bots.

I have to commend the staff here for their professional and compassionate treatment of my mother…read more Visits to hospitals are often full of fear and stress and while nothing can completely alleviate that stress and fear, the team here did an outstanding job about helping us all keep that fear and stress at bay as much as they could. This is not an easy job and I commend these amazing people for making a difference in people's lives in crucial and trying times.

This was second time using this service. Again was impressed with the timely interaction with all…read morepersonnel. Especially great was Gavin & Sean, the professional technicians getting my image. Thank you men!

It is with great pleasure that I am writing this 5 star review to inform there are still pleasant,…read moreknowledgeable and caring people that work in an office environment. I have visited Simon Med/Altamonte Springs a few times now. Today was by far the best customer care experience I have received to date. Upon entering, I was greeted by Chris who was absolutely phenomenal in checking me in, handling insurance paperwork, diligently ensuring that the documents were transferred to the appropriate parties, seeking and providing information instantly; and keeping me abreast of the appointment status. I am in awe of Chris who definitely exceeded my expectations of the front desk with a wealth of knowledge, authenticity, support and drive. In addition, Joe (technician) was equally performative. Joe ensured that an almost 98 year old senior was in the "best hands". He exhibited kindness, patience, asked pertinent questions prior and during the imaging process, reviewed the history of the patient; very well versed in his feedback and definitely executed his job with excellence and caring. Joe didn't leave any stone unturned! In my opinion, there aren't enough people like Chris and Joe! If customer care is important to you from the beginning to end of your office visit, I highly recommend seeking Chris and Joe as your "go to" people at the Altamonte Springs location.

psa: be sure to check your patient responsibility first!! i paid $470.06 for a service i owed…read morenothing for. the eob has been processed and ive been asking for a refund for several weeks. i had to borrow this money and it created a huge financial issue for me. this coudl have been avoided if they indeed checked benefits. i blame myself as well as i shoudl of checked too. my benefits explicitly say covered at 100% with deductible waived. do right by your patients instead and get your information instead of telling my portion in error. this happens daily im sure, do the right thing!! we are now in may and im still providing this information to the reps and every time i get transfered its like starting over. waste of time and money, the healthcare monoply.

Excellent experience. If you must schedule imaging, I highly recommend this facility.read more

This place is great. They are friendly and caring. I came in and got checked in for my annual…read moremammogram (gotta take care of my health and my girls), few minutes later I was called back, there's a little more waiting in the back, but nothing out of the ordinary. I got those pics done and out the door I went. A few days later, if not sooner, I got my results, all is good . Pretty easy and simple.