Karla was amazing - she's a great communicator and turned around my application to insure a new car…read morewithin a day. Highly recommend this State Farm office!

Teresa's office made my move to from California to Indiana so much more enjoyable. As we all know,…read moremoving is no fun. So much to do and take care of, but Karla was tremendous in helping me get renter's and auto insurance. She helped facilitate transferring my coverage from California and was very responsive during the entire process. THANK YOU Karla!

Mark is always willing to go above and beyond to help his customers. He is responsive and someone…read moreyou can trust to get you the help you need. If anyone needs home/auto insurance this is your guy.

From the owner: Bailey Insurance provides home, auto, condo, renters, life, and boat insurance to Indiana,…read moreIllinois, Missouri, Michigan, Nevada, and Pennsylvania areas.

The staff are extremely helpful. Christy went far above and beyong to work on solving my problem…read morewith Liberty Mutual.

Terrible. Emailed to my request saying they only focus on bundles with home and auto. Not one or…read morethe other. First red flag. I didn't get a response after writing back that I'm only shopping home insurance. Second red flag. Maybe they're doing quite well and only focus on those particular households that are looking for both. One would think it's a copy/paste response with an obvious error because the agent wrote something I didn't provide...that my daughter "may be moving out of state". She's quite young, my wife and our marriage are both solid, I'm not going to ship her off to a random state 1,000 miles away....that response was very weird. THIRD RED FLAG! At the end of the email they asked to provide a review, so here it is.

Dean Ballenger Agency is the absolute best agent I have ever had. Honestly, I can't recommend…read morehighly enough. I've referred friends and family members here and everyone has been very happy with their service. This agency has saved me hundreds of dollars a year on my auto and homeowner policies. All of their employees are very knowledgeable and extremely friendly. Every time I have had a question they have had an answer. And they always return phone calls promptly. It is wonderful to have a local insurance agency that is responsive to the needs of their customers. Excellent customer service is rare these days but you will find it at Dean Ballenger Agency.

Best insurance agency in Indiana! Dean and staff go out of their way to make sure their clients are…read moretaken care of and they take the time to listen. I love how much they involve their clients in their activities and how often they give back to their community. The bike give away is impressive.

It's #HomeServiceHeroDay and this place not only offers home insurance, but they've also rescued me…read morewhen: A) I locked my keys in my car while on a camping trip in the middle of the woods. B) Our family car had a faulty piece and we were pulled over on the side of the highway in the middle of nowhere on a family road trip. We called AAA both times, and both times, someone came super quickly to help us out. Like, impressively quickly. Thank you!

I've come by on 2 separate Saturdays to pick up maps. It states on the website and on the door the…read morehours are until 1. I came a little before 12:30 both times and the doors were locked and the building was dark and no one was there. A little frustrating. What to improve .... If the hours were correct on the website and the door.

Independent agency that can find best rates for car and home…read moreLocal group. Not associated with just one company

After more than 15 years as customers with multiple hefy policies, we recently moved all of our…read morebusiness to another agency due to the declining level of service we received. Our primary contact, Tracey, routinely failed to return calls and emails. On multiple occasions, she admitted she had forgotten to follow up. We were also advised not to file claims that, based on information we later received, would have been in our best interest to pursue. Most recently, we requested a review of our policies and rates and discovered they had not been reviewed in nearly five years. We were told someone would get back to us within five days. More than a month later, despite multiple follow-up emails and phone calls, we still had not received a response. What ultimately convinced us to leave was the complete lack of response from agency leadership. I personally reached out multiple times asking for Andrew to contact me to discuss our concerns and never received a return call or email response. We did not make the decision to leave lightly after being loyal customers for so many years. Unfortunately, we no longer felt our business was valued. I hope this feedback encourages the agency to improve its communication and customer service for future clients.

Andrew has done a great job assisting me when I need it and is very friendly whenever I call…read more After an accident of mine, he spent the entire day going back and forth with the repair shop to make sure I got my car back as quick as possible. I definitely recommend Andrew

Andrew was thorough in examining my current coverages and explained where I should add coverage…read morewithout being excessive. The experience was professional and I'm glad I reached out to discuss starting policies with his office.

As we have continued adding cars and younger adult drivers, our insurance payments skyrocketed with…read moreour previous insurance company. I requested a quote online for Erie and Nick of the DeRoss Agency reached out to me to get further information. He was very thorough and created multiple quotes with the different options we discussed. In the end, he saved us nearly $1000 per year on our car and our home insurance was at nearly the same cost but we have much higher coverage limits now. I would highly recommend Nick and his agency!

What a great company! We searched for the top rated insurance companies for our home and cars, and…read morefound Erie to be one of the best. When contacted by Nick, we were provided with outstanding service and support. After deciding go with a new insurance company, we made things a little more difficult by buying a new house, and selling the old one. Nick was fantastic at help us ensure we were set, for both houses, and providing information throughout the process. He also interfaces with the mortgage company, which led to a very smooth closing. Top notch in our book! I recommend giving a Nick a call, as he will give you preferential treatment.