CONSUMER WARNING - Simon Says Roses Florists & Gifts. This is a consumer warning if you order flowers or gift baskets online in Vancouver, Victoria, Vancouver Island or anywhere in BC. Simon Says was the worst customer experience we've ever had. 1. Bait-and-Switch Product - The product ordered from the Simon Says website was not what was delivered. We ordered the SSR2-2991B fruit and chocolate gift basket pictured here https://www.simonsaysroses.com/SSR2-2991B.htm We were charged $69.99 and $88.88 total with delivery. But this is what was delivered - see the uploaded photo. A much lower-grade gift basket than the one shown on the Simon Says website. We had thought everything was fine, but after our friend's hospital recovery, we received this photo from her to help us respond to the company's feedback request. We were shocked when we saw the photo. No beautiful crate basket (square or round), no pineapple or exotic fruits, Safeway brand chocolates instead of the nice ones pictured. It turned out to be false advertising and a bait-and-switch for an inferior product. 2. Sub-contracted to Safeway - This is the basket that was actually delivered instead by Safeway on behalf of Simon Says https://ordering.safeway.ca/Default.aspx?view=VPD&ID=90 It matches our friend's photo - see the photo - and what our friend confirmed receiving. We investigated further. Safeway Online confirmed that they fulfilled the order that we had placed through Simon Says. Instead of something original and expensive as shown, we could have ordered the basket directly from Safeway Online for half the price we paid to Simon Says. Simon Says simply turned around and ordered a far cheaper Safeway basket to be delivered as their basket instead. Completely misleading and disappointing. 3. Repeated Customer Service Denials - We responded to Simon Says' request for feedback after we received the photo and input directly from our friend. We advised the owner, Frank Simon, that the basket was very disappointing and not what was pictured on their website. It looked like it had only $15-$20 worth of value and merchandise. We asked them to make good and send the difference in quality or offer a 50% refund to us as a fair compromise, as we didn't want Simon Says to lose money. Frank Simon responded and asked for a photo. We had already included a photo with our original complaint. In spite of the photo, he then said he could do nothing but monitor quality control of suppliers in the future. He later claimed that there was no way to place a true value on the basket based on the photo we sent, and then claimed afterwards that he thought the value matched what we paid. After we wrote that his responses were still unacceptable, he implied that we were fabricating our story because we didn't complain immediately, saying that we were being unfair to wait until after the company's request for feedback to complain i.e. 28 days. If we had known earlier, we certainly would have filed our complaint earlier. Ultimately we encountered the Simon Says playbook: a) Deny and offer to monitor quality control in the future; b) Deny the photo's validity; c) Deny because it's too late; d) Deny and question the truth of our claim and state that we're the ones who are being unfair to his company. Denials were the only customer responses we received. Simon Says never once accepted responsibility and never once offered to fix the situation. Never once considered the truth of our claim. Very sad what they chose to ignore: that their website misrepresented the product that was delivered, and that they offered terrible customer service in the form of denials and accusations against us. It's the worst customer experience we've ever encountered, online or otherwise. We were so outraged that we filed a BBB report for the first time in our lives. We reported Simon Says to the BBB asking them to help us in our claim for a 50% refund. Ultimately it was the principle: really we wanted to warn everyone about this company. Unfortunately, the refund wasn't possible because the perishables couldn't be returned or exchanged a month later. The actual details of our case aren't shown on the BBB website, so we want to tell our story and warn consumers. Simon Says responded to the BBB complaint, but only continued to deny. It was too late for the BBB to act. We see the same misleading photo of the product still up on the website, so please BE WARNED. Don't ever use Simon Says Roses Florists & Gifts based on our horrible experience. read more

Simon Says Roses - The Simon Says basket we ordered online vs. the bait-and-switch Safeway basket that Simon Says delivered to fulfill our order. - Florists Near Me - Frederickton, New Brunswick

HORRIBLE. I posted a picture of what cost us $60.68. It was the equivalent of an $8 arrangement from Safeway. Our clients that we sent it to actually called us laughing thinking it was a joke! It didn't even have a vase! They are refusing to refund our money. i have reported them to the BBB. DO NOT USE THIS COMPANY!!! read more

Simon Says Roses - This embarrassing 'bouquet' that we had sent to our clients in Ontario cost us $60.68. DO NOT USE THIS COMPANY. What a JOKE. - Florists Near Me - Frederickton, New Brunswick

I have been using the services of this company for about 3 years now. I order all bouquets for my employees on their birthdays and I have never had a bad experience. dale and frank are so pleasant to deal with and the arrangements when received by my staff are absolutley beautiful! I had one occasion when I was not happy with the arrangement that a staff person received and when I brought it to Franks attention he dealt with it in a very professional manner and a new arangement was sent out the next day I will always recommend this company as long as dale and frank are there read more

Customer satisfaction 101 tenets: 1. Empower your customer to feel satisfied 2. Allow your customer to make his or her own decisions 3. Do not be condescending 4. Do not be sarcastic and rude After having a bad experience with Frank last year to which he apologized I decided in good faith to try his flower service again. What a mistake that was. After telling me he had all the components of an order he later changed the order without asking me. He simply told me via email after the flowers left the shop. I called him and asked him to stop the order component that he had substituted without asking me. He became belligerent. He simply said he had nothing else to say. What great customer service! read more

Have been trying to get off their e-mail list for a year. Keep getting e-mails. Can only assume if their flowers are as bad as their customer service then they should be avoided at all costs read more

The great thing was that these flowers arrived quickly on the same day ordered and were beautiful. The bad news is they weren't quite what I had anticipated. I made my choice based on the variation of vibrant colours. When they showed up the flowers were basically all yellow with a hint of purple and white, not the variation I was looking for and not what was expected but still very nice and put a smile on someones face. read more

Horrible customer service!! This happened a couple years ago and it still angers me so much that I had to post this review. I tried to google a flowershop in Winfield B.C. to get flowers delivered for my mother's birthday. Simon Says Roses popped up so I gave them a call. I asked the lady that answered if they were located in Winfield and she replied yes. I asked her if I could have flowers delivered to my Mom at work before 1pm (It was Friday and she was leaving work early for a weekend away) she replied that it wouldn't be a problem. About 2 O'clock I called my Mom as I had not heard from her I wished her a happy birthday and asked how she liked her flowers. She did not recieve them and she had already left work. I immediately called Simon Says Roses back and I spoke with the same lady I had given my order to her response to the mix up was that she had no control over when they got delivered and she was very rude about it and proceeded to blame it on the local florist that actually delivered the flowers. I called that florist and spoke with her and she was absolutely amazing she said there was no instructions on when the flowers needed to be delivered by. I then called back and asked to speak with the manager a gentleman came on the phone who identified himself as the owner. He was immediately twice as rude as the lady I had spoken with previously and when I voiced my dissapointment at not only their service but their attitude he literally laughed at me and outright said that there was nothing I could do about it now. So in conclusion I will never be giving this poor excuse for a business any of my hard earned money again. read more

I am spitting mad as I arranged to have flowers delivered to my mother for mother's day as I do not live close to her. The flowers were not delivered on Mothers Day. Nor were they delivered on Monday so I called the company and they informed me that the store they were dealing with lost the order (although they remember receiving the order). I was told they would deliver flowers to my mother the next day free of charge. Low and behold - no flowers!!!! AT THIS POINT I WOULD NOT RECOMMEND THIS COMPANY AT ALL. P.S. I have never written a poor review on anything ever before - only good reviews. read more

I emailed this particular florist to see if they could order flowers in bulk for me, they refused.. what HORRIBLE service. Don't give these people your time of day. read more

I ordered flowers yesterday at 2 p.m. First off, I didn't receive an email confirmation for over an hour and NOWHERE did it say on the website the flowers would be delivered the next day because I ordered too late for that day. I called yesterday to request a confirmation of my order and had to speak to an answering service - not a real person working in the shop (mind you, it was before 5 p.m.). I spoke to the person getting the flowers this morning and they didn't have them yet, so I called back and got an answering service again. They said someone would call me back. No one did. I got an email at lunchtime saying the flowers were delivered yesterday (which they weren't). I then called for the third time and actually reached the owner at Simon Says. The owner was very snooty and not at all apologetic. He did call me back to confirm the flowers were delivered (which they finally were today), but I said my email stated they were delivered yesterday. He said that the order didn't get there in time so they were delivered the next day. My issues: 1. Difficulty in reaching the flower shop (just getting the answering service), 2. No one calling me back as promised (except for the third and last time), 3. Erroneous information on the confirmation of delivery 4. Snooty attitude from the owner. DO NOT USE THEM! read more