I've gone to the Vegas TopGolf location quite a few times. For the most part, had good times…read more However, I went this evening and it happened to be half off Monday. They said it was the same pricing in person as online, but it wasn't, by about $10. I was a walk-in and had asked to have a little time before the round started, front desk said I had 10 minutes, so I was fine with that. Then as soon as I got up there an associate was waiting for me and said she was there to get me setup. She pretty much insisted on it, didn't even ask if I'd been there before (which another gal working there said they pretty much tell them not to ask), and it's obvious they are just trying to push people to get started and the hour rolling. No time to settle in, order a drink, or even food. Only after I had gone along with the disclosures and as the gal was walking away, I tried to confirm that the time hadn't been started yet, and she said it had. I said I had been told I'd get 10 minutes, and she brought the waitress over, who then said she could get the manager and he could possibly give an extra 15 minutes, since all that time had been wasted, and the rude manager, Mark, was anything but helpful. He said the person that set me up was wrong, that the 60 minutes began as soon as I checked-in, and made it seem like I was late to the booking, however, I reiterated that I was a walk-on and didn't have a booking, so couldn't have been late. And when I booked, they never provided a time. I told Mark that I didn't feel comfortable being pressured with the time, especially since I was very clearly told that I would be given 10 minutes to get up there and settled in before the time started. He couldn't care less. I had driven over from Summerlin to play for an hour and keep my practice up while i'm away from my home club. It was obviously a mistake to think I could get some practice in, as the impression I got was they'll only care if you are filling the bay with a handful of people... anything less isn't worth their while. And.. they want guests to pay for one hour, while only giving them 45 minutes... to maximize the turnover of people and profits. I decided to cancel and just took off. Not fun to play golf in that type of energy.
It's a shame, I really enjoyed TopGolf when it first came out, and it's always been a stop every time I'm back in town. But this last experience left such a bad feeling about the place. I'll give it another shot when they get respectful management and treat guests in a proper manner. If you're used to a country club vibe, I'd think twice before coming.
