Unprofessional, Lazy and incompetent. My husband and I dealt directly with Sue Glatz (the owner). we listed a for sale as is residential property. Sue arranged to have some yard work done on the property (turned out to be her husband) we made arrangements over the phone as we live about 12 hours away, the work agreed upon was not done yet she was paid. That is the minor issue. We made a trip to the property and told Sue we would be there. When we arrived late in the evening the home had been left unlocked and there was no lock box. Sue's response, it is so close to my office I did not think it needed a lock box. So instead she just left the house open for anyone to come and go as they please. Leaving the property accessible to thiefs or vandals, and potential liabilities to us as property owners. In addition to these things she did not reply to emails or did not give complete replies, and consistently asked questions that had been answered. She appeared to not read her emails and as a result was uninformed even when the questions had been answered. I suggest if you are looking for a realtor, do not use Silvernail or Sue Glatz, this sly as a fox woman will not have your best interests in place.
I chose one star only because there was no way to show negative stars in this forum. read more