Very POOR customer service. We purchased a trailer from Silverline Trailers in Harrison, AR on October 11, 2025, and as of today (April 2026), we still do NOT have a title.
According to the company, they claim the title was mailed via FedEx to an Arkansas address on October 17 and delivered on October 20 . However, we had already sold that home prior to the purchase and did not receive the title. Despite multiple calls over several months, we were never provided with clear mailing details or assistance in resolving the issue.
When we filed a complaint with the Arkansas Attorney General's office, the company's response shifted responsibility. They also implied we were attempting to avoid sales tax, which is completely false and unprofessional not to mention Defamation.
We have made repeated attempts to resolve this but communication has been inconsistent and unhelpful.
At this point:
We paid for a trailer in full
We cannot legally register it
We have spent months trying to fix an issue
This has been an extremely frustrating experience, and I would not recommend doing business here based on how this situation has been handled. read more