I called this place to book an appointment for my mom, they answered and said I would call back no…read moreone ever did what kind of customer service is this! Will never book an appointment with them

This service was available when I was desperate to get my father to the doctor and to the hospital…read more Both drivers were very kind, careful, and gentle with my elderly father. It is best to book them far enough in advance though. If you give them little time to find someone, or do it on a holiday or late in the day, expect to be charged a bit more. I recommend these guys though, you won't be disappointed.

From my dad: I was the first to ride in their new van. Very nice and very nice people. Very…read moreaccommodating!! Good pricing and just all around a real good experience. I give it 5 stars! We are in need of non emergency transport again, they are the only place we are going to call. First time we used this service they arrived at the hospital 20 minutes after being called! They had an extra wide wheel chair! We weren't sure they would have one.

Sent two emails, called once and left voice mail. After 72 hours, no response after three attempts…read more Good thing there were other transportation services to use. Maybe good service but could not get in contact. Appears to be poor customer service for a 24-hour service.

PLEASE BE AWARE!!!!!!! Super unprofessional company and stuff !!!!! They can't even get your name…read moreand information properly , you have to call them back million times in order to set up transport! The worst thing - they confirmed with our hospice , sent me text with confirmation and then 1,5 hour later called and cancelled !!!! Patient was 107 years old lady waiting for them to pick her up along with her family ! I've never seen such an unprofessional service ! 0 stars !

At 87, my mom experienced a devastating event that left her in relentless, excruciating pain for…read moretwo months, delirious and unable to do anything but be moved from her bed to a wheelchair. Riding in a normal car was out of the question so when her medical provider told us she needed to be in Irvine (12 miles away) by 6 a.m. on a specified date I had a job to do: I had to find a way to get her there. I won't tell you about the places I contacted that a) didn't respond b) couldn't handle such an early pick-up or c) were already booked. Instead I'll tell you about T&M Assisted Transportation Inc., a place I found on Yelp and was a bit leery of given how few reviews they had from people with hearty yelp profiles. Here's what happened: * I left a message on the 800# at night * I received a call back within 10 minutes. * I was quoted a price of $89 for round trip service, $110 if either leg occurs on a weekend. * I was asked to text the specific details of my request to a different phone number (non-800#) * I did, and received back immediate confirmation of my now scheduled ride. Call me paranoid, but I remained nervous about T&M not showing up. There was a lot riding on me getting Mom there and unlike some other services I've used, they requested no advance credit card payment. Still, they'd been so responsive that I crossed my fingers and said a little prayer. Voila. In the pitch black morning (5:10 a.m.) I received a text from the driver. She was outside and ready to transport us. T&M's van isn't fancy but it is fine. The driver safely secured my Mom's wheelchair and delivered her and her caregiver safely, and on time, to the hospital. (I met them there in a separate car). So now, T&M Assisted Transportation has another excellent review, this time from a yelper with a robust profile and that, to me, indicates that you can and should trust them. They are very responsive and reliable and won't let you down in your time of need. Some other stuff: * The second leg of my Mom's "round trip" was to a different address in a different city and not scheduled until days after the first trip. My experience scheduling this leg of the journey was responded to just as quickly and, though I couldn't get my ideal choice of times on such short notice, we were able to agree on an acceptable time. * Payment can be made by personal check once the rider has been delivered to their destination. * Serving all of Orange County and Los Angeles County and possibly more, just ask. * Operating 24/7, 365 days per year. * T&M's web site lists other services they provide. Based on my experience, I'd not hesitate to try them for whatever services they might offer. * Thank you, Monserrat, for your warmth and responsiveness to my initial contact and each additional contact. It is rare when people respond so quickly then follow through so professionally and it did not go unrecognized. You can count on T&M Assisted Transportation.

Mobility Care Transportation is reliable, friendly, and makes wheelchair & gurney travel…read morestress-free. Thank you so much Edison and Jackie!

Simply the best! Harold at Best Medical Transport is caring, compassionate and professional while…read moreproviding quality Medical transportation at reasonable rates. We use Harold's service for all of mom's medical appointments and he is always prompt with a reminder call the day prior and provides a safe and pleasurable ride for mom. Harold's customer service skills are stellar and he also has a second driver, John, who also has the same qualities. A terrific company and great people. If you need this type of care and transportation I Highly recommended you call Harold! Stellar service 5 stars plus

Harold was so wonderful and kind. He arrived on time and kept me informed as to when he would pick…read moreme up. He wheeld me directly to my doctor's office on the second floor and promptly returned after the appointment. He also took me to Celebration of Life for a friend in Costa Mesa. The experience is definitely one I would recommend if you have the need. Easy to make appointment.

Golden State Medical Transport is outstanding. The team is professional, caring, and always on…read moretime. Their vehicles are clean and comfortable, and I really appreciate the GPS tracking for peace of mind. They made the whole process for me and my grandparents stress-free, and I'd recommend them to anyone needing safe and reliable medical transport.

Horrible ride transport company. I will never use them again. Our 1st pick up driver went to the…read morewrong location. The gps kept giving them the wrong directions. On our return ride will call, they first wanted to make us wait 3 hours for a pick up. Then I got them to agree to 25 minutes, still long considering Lyft comes in under 5 minutes. Then the driver never showed up. Also, they don't send confirmation texts giving you the car's description and plate number. Very unreliable and I'd never use them again. You get what you pay for.

It has now been two weeks since I reported this incident, and I have yet to receive any follow-up…read moreor resolution. Because of the lack of accountability, I feel it's necessary to share my experience publicly in hopes it reaches the right people. On Friday, March 13 at 5:30 PM, I was waiting in line to get gas during a busy afternoon. While I was patiently waiting, a driver in a company vehicle (identified as "Elizabeth" or "Liz") began aggressively honking at me, demanding that I move to another pump even though another car was already backing into that spot. At first, I assumed the honking wasn't directed at me. However, when I got out to begin pumping gas, she started yelling from inside the company vehicle, calling me names and saying, "I'm not scared of you, bitch I'm going to beat you up." This behavior was especially concerning given that there was a passenger and an elderly individual in the vehicle at the time. I approached the vehicle calmly to ask for her name so I could report the incident. I explained that her behavior was inappropriate, especially while representing her company. Her response? "Okay, so." I immediately contacted the company to report the situation. Despite multiple calls and promises that I would be connected with upper management, nothing has been done. This kind of behavior is unacceptable, especially from someone responsible for transporting others potentially vulnerable individuals. I strongly urge others to be cautious and reconsider trusting this company with the care of their loved ones. If anyone from the company sees this, I am still waiting for a proper response.

The drivers are reckless, disrespectful rude n they don't care for people on the road! Today I…read morewitnessed the driver n his passenger look like they were drunk n high they pulled out in front of a car threw up the finger or gang signs tried to cause a wreck on the freeway! Im a veteran n I would never call them to transport me

Left a message gays ago requesting a quote. No one has called back. There was just a generic…read moremessage when I called the number. No website is listed on yelp. Seems sketchy.

I highly recommend Alpha Transportation! Israel picked up my wheelchair-bound mother for a doctor…read moreappointment. He was prompt, courteous, friendly, and an excellent driver! I rode along with her and my first impression of the van was how very clean and fresh smelling it was. He even took extra care to secure her wheelchair and made sure I was comfortable, too. On our return trip, our driver was Abdiel (the owner) who was just as courteous, friendly, and an excellent driver. The "icing on the cake" was the price....a lot less than 2 other van companies that I called. I have already recommended this transportation company to several of my friends, as well as the assisted living facility where my mom lives. Definitely 5 Stars!