We purchased two cars at Swickard Buick GMC and consistently service our cars here even though there are a few Buick dealers closer to a lot closer to our residence in downtown LA. Regarding service, it is effortless to schedule an appointment, we're greeted instantly and a service ticket is written up in short order. The vehicle is always service right, more quickly than promised, at fair prices, and communications is excellent. We even get text video logs of the technician's summary of vehicle condition. Our service writer has been Arthur Ontman for the past few visits and he's at the pinnacle of what's expected of a service writer. If you have a Buick/GMC and live in LA-Ventura County, there's no reason to consider an independent shop over Swickard and I'll continue to trek dozens of miles to this dealer for future service needs. read more

The worst service department. The communication and engagement was much better under Silver star. i won't be going back and would NEVER RECOMMEND them read more

The service department. When it was owned by silver star the I would've recommended them 10/10 but when they were bought out all the food service advisors were either fired or let go. The service advisors they have there now are nice but they don't make you want to come back the way silver star did. What I mean is that they do the bare minimum and nothing more. If they acknowledge an issue they still want you to pay for it. They'd rather save a dollar than make a customer happy. Not sure if that is the advisors or just the management but at the end of the day it makes GM and the dealership itself look like cheap scapes. I mean Gam cars have been really bad lately in general but they don't do anything to help their customers, not GM or their dealerships read more

If You Love Wasting Time, This Is the Place for You! Ah, the classic car dealership experience--where hope goes to die and junk fees go to thrive. If you enjoy being ignored after inquiring about a vehicle, waiting endlessly for a call that never comes, and watching a mediocre product get inflated with absurdly creative fees, then congratulations! You've found your dream dealership. Communication? Optional. Transparency? Laughable. Customer service? If you consider radio silence a service, then sure. At this point, I'm half convinced they don't actually sell cars--just the illusion of a potential sale, followed by a slow, painful fade into the abyss of "we'll get back to you." Save yourself the frustration. Or don't. Maybe you like the thrill of negotiating against a brick wall while being nickel-and-dimed for the privilege. read more

Just had the worse experience at this dealership.They are swickard Gmc,Buick,Chevy and Cadalac I spoke to a Martel about an oil change including a new filter and to check break flud for $139When we got there someone from Cadalac took off with our car and said they were not including the filter and charging $200 and took off with our car like a bat out of hell.We chases the guy down and could not catchup with him.I told the reception that if they didn't come back with our car I would call the police. Yes, I know many of you will say they don't have any problems with them until they do. Caution. read more

They scratched the door of my Sierra AT4 during service earlier in the week and I'm still waiting to hear back from the service manager (Keir Sole) on how they will handle that, so clearly not too happy read more

I'm leaving a 5 star review solely for Arthur. Unfortunately my car ended up needing to be here for two weeks and it's understandably a frustrating situation to be in. But Arthur was so beyond patient and nice with me throughout all my calls asking when my car would be ready. He was very informative and additionally just so pleasant to talk with. I finally got my car back today and Arthur was the most amazing help the entire time. To Arthur: THANK YOU for your patience with me despite all of my calls! You were so wonderful to talk with and next time I bring my car in I hope it'll be you who gets to help me again read more

RUN AWAY !!! SCAMMERS !!! PLEASE DON'T GO THERE!!! After my lease ended they refused to take my car. It took me about 3 weeks to convinced them to take it and that after GM financial told me to drop it off at the dealership. I dropped the car in October. Then in January I received a letter and an email that they just got the car. The date of the drop of was changed and they signed on behalf of my wife's name without letting us know. The ending lease report came with 2 things that I need to fix: 1. The front tire, which I replaced (I have a proof). 2. They said that the SD card was not there and it was, I have pictures and videos (I knew it's coming). In fact it was an error with the car the entire lease and I felt bad to do a lemon on the car which I now regret. But what's really made me upset is that I just found out out a charge of $595 on a disposition charge which I was never mentioned on the day of the deal. Its my 3rd car from them and I will never give them another business. They are always nice to you before you sign the contract, but after that they will ignore you and will care less about you. To all the people in Agoura, TO, Oak Park, PLEASE do yourself a favor and DON'T lease from them. Infact, you can get better deals in Ventura or Simi Valley. I am very disappointed and I will never pay them these ridiculous fees. I don't play games like that. read more

Hoping someone in upper management sees this review (or the owner). I called to get a quote on purchasing an extended warranty for my truck (that is still under warranty) and was told that "you have to go through a third party to purchase an extended warranty as dealerships don't sell them after you purchase your vehicle". That seemed odd to me so I called 2 other GMC dealerships to ask the same question. Both dealerships said they never heard of that and they would be happy to give me a quote. As a business owner, I would want to know that people working for me were turning away money. read more

hmmmm, interesting one (1) star review. Certainly depletes buyer interest. I was interested in several vehicles advertised but lost my interest after reading that review. I wish to possibly buy but not make a career or hassle out of it. THANKS read more

We bought a used card from Isaac and absolutely loved working with him. He was attentive and helped us make the best choice for what we were looking for. He was extremely efficient so we were in and out of the facility in NO time. We will definitely buy another car from him when we get to that point. We also got to chat with the sales manager, who was very friendly and made us feel comfortable while we were waiting for everything to move to finance. Speaking of finance, the financial guy (Musab) was a little stiff, which came off as a little unfriendly. On the flip side, he was super fast and got us in and out very quickly, no conversation or frills. I guess that was a good thing, but if the process took longer I would have felt a little unwelcome in his office. He doesn't match the vibe of the dealership. read more

Had a deal on paper - came in to sign and take the vehicle home. Was told that there was a new sales manager on the floor (Alex), and our "old" deal (written Saturday, I'm writing this on a Sunday) was null and void. They wanted to reassess our trade, and rework the entire deal even though numbers had already been agreed to and we were ready to run credit. Absolute joke the way Alex treated my wife and I for this process. We waited around for 1.5 hours before they decided to tell us we were, for some unexplained reason, back at square one. read more

Silver Star Buick GMC - This is a picture of the ORIGINAL deal which was not honored after we went to sign and drive. - Car Dealers Near Me - Thousand Oaks, California

this is by far the worst dealership I have ever been to and worked with, once you sign the bill of sale they could care less about you or your needs after spending your hard earned money on a brand new vehicle. The salesman I was working with could of cared less about my issues with a brand new truck I bought from them, once I realized he was useless I jumped over him to the sales manager and he was just as useless, then I went over him to the GM and once again he let me down... what a waste of a month of my life dealing with this dealership... BUYER BEWARE read more

This review is for the Service Department. My Buick recently had an oil leak (September 2021). The oil leak started after an oil change performed by an independent mechanic. So I brought my 2014 LaCrosse to Buick/Cadillac Service Department. The engine light was on too. I bought the car here and early on, it also leaked after oil changes performed by this service department. Someone finally figured out that a higher grade oil filter was needed and that solved the problem. So, I brought it in thinking they would have a record of which oil filter the car needs. Instead, after they had the car for overnight, they called to inform me that the engine needed a new oil pan. Their estimate was $4,500 give or take a couple hundred dollars, for the oil pan and labor. They also told me the car needed a new purge valve and spark plugs. The service would be about $5,500 all-in. I am not a car person. I know practically nothing. But apart from the oil leak, the car was running fine and it I was not in a hurry to spend $5,500 on it. So I brought it back to the independent mechanic and explained the situation and showed them the estimate from Buick/Cadillac Service Dept. They asked me to bring the car back the next morning and promised to figure out where the leak was coming from and if, in fact, it needed a new oil pan. Turns out, the mechanic working at the independent shop had done a shoddy job cleaning the engine up after the last oil change, and all that was needed was a cleanup of the oil pan area. The manager of the independent outfit was honest, apologetic, and didn't charge me to clean up the mess. The independent shop replaced the purge valve. It's now mid-November and the oil hasn't leaked since and the engine light has stayed dark. My advice in facing a large service/repair estimate is to seek a second opinion. In my case, that second opinion saved me $5,300. read more

Wow wow wow! I cannot say enough about how wonderful my experience was and continues to be each time I come to Swickard. First off, they have a wonderful new system where it texts you to approve or deny the work done on your car, this made it so easy for my husband and I to decide what needed done. Meghan was an absolute joy to work with, I cannot say enough about her! When I called to make an appointment, she was so knowledgeable and told me what she thought was going on, and she was correct, that was the issue! Overall, we had a wonderful experience while working with Meghan! read more

Just finished wrapping up my second lease deal with Silver Star Buick, as my first one had run its course. I have two words for you: CRYSTAL MOSS. She is the best of the best when it comes to having a salesperson actually help you through the buying process. Between phone, text, email, and in person, I was able to turn in my old leased car and pick up my new one on the same day. No hassles, no back and forth wheeling and dealing, I just told her what I wanted and she made it happen. My deal this time around was even better than my first, and I only spent 43 minutes (yes, I clocked it) at the dealership itself. What more could I possibly say? Buick is a solid car choice for anyone, I personally have the little Buick Encore and love it. So, if you are in the market, and want a sales experience without the dreaded hassle, go see Crystal Moss at Silver Star Buick (she also does GMC and Chevrolet, by the way). read more

Silver Star Buick GMC - 2020 Buick Encore - Summit White - Car Dealers Near Me - Thousand Oaks, California

I was extremely disappointed after taking my truck in for an oil change. I was told that my truck needed new brakes for $480. I decided to take my truck to Brake Master and they told me I still had 80% left. I will not trust this dealership to take care of my truck. read more

I want to write a review to commend and thank Ulises Mendoza! He made my car buying experience very easy!!! I was in desperate need of a car and I was nervous about going through the process by myself but I am extremely thankful he was there to help me through everything. I absolutely love my car and I am very thankful to the staff, the finance manager also who helped me finish the process was very nice I believe his last name was " Sima "! Thank you so much! Again! read more

Had a good experience purchasing my car but when it came time to schedule my first service visit the experience was completely opposite. customer service counter completely ignore me when I initially walked in and I was told they would take an hour and a half to do an oil change entire rotation which stretched into over two hours of waiting before I finally had to take my car back because they hadn't even started it. A complete and total waste of my time and on top of that they were rude about the whole thing as it was my fault. While talking to two other people who were waiting in the waiting area I discovered they were also waiting 2+ hours for oil changes. read more

I want to thank for this great experience that I had with these wonderful people. After dozes of attempts I finally could find the best place to come and get a car. Honest and helpful people. Their hard-work and dedication made my day. I finally got my dream car. Thank you very much for your time, professionalism, and dedication. You are the best team ever. Lila, thank you for everything, you are positive, energetic, honest and genuine. You were my last hope in this pandemic crisis to find a car available. :) Sales Advisor: Lila Dalton Sales Manager: :Leigh Brannan Finance Manager: Giovanny Camacho read more

I bought my Buick encore 2018 from Silver star Buick in Thousand Oaks. They were fantastic once it changed over to what is not called Swickard Buick it all went downhill. I've been calling since Friday, October 11 because my car had a leak in the cooling system. The the engine light came on and it started overheating. I kept calling nobody answered so finally. I drove there on Saturday, October 12 and their system was down and they said that they couldn't take my car for the service. so I left a message for service they never called me back. I still have not gotten a call back. Today is Monday never heard from them. The operator wanted to make me an appointment on October 23 to bring my car in to be fixed I kept telling her it is October 14. I cannot wait until October 23 for the car to be fixed never did anything about it. she kept saying they have no loaners cars available either Them she kept trying to put me through to service but nobody ever picked up for three days. They don't come back to you to see if you were transferred or not. This is the worst dealership I have ever had to deal with. I bought many cars in my lifetime, never had this bad of an experience. . They fix the same thing over and over without fixing it properly. I would never buy another car from that location or recommend it to anyone. Buyer beware never buy a car from ithem. it is now called Swickard Buick. Forget that dealership.. I give it zero stars. read more

I called the service department on Wednesday I was on hold for 45 minutes. I would not have waited that long if I didn't need our truck fixed. Finally Jared picked up the phone. I explained to him the problem to which he replied "this is not our problem and everyone is having an emergency and we don't have time for you" He continued on about his work load and how I should see his desk. I gave up and started calling other places. Around 6 pm that same evening I received a call from José. I thought he was going to be helpful seeing that after I told him the situation he said to bring the truck in the next day. So I take it in yesterday at 9 and at 2:30 get a call from Jose saying come get the truck they can't help now. All of a sudden. Oh and by the way it's not safe to drive. I'm not sure what is going on with this service department but it's fine down hill quickly. Still trying to get help from this service department. Spoke with the service manager and she said she would take care of the issue. She is very condescending and I have yet to receive a phone call back. Needless to say I'll be going else where from now on read more

My husband and I just leased a 2020 sierra denali last night. We were helped by Percy who was awesome and very helpful, he stayed with us late until we drove off the lot with our new truck. The process was painless and easy. The management and finance team were able to meet our needs without a hassle. Highly recommended dealership! read more

Silver Star Buick GMC - 2020 GMC Sierra Denali - Car Dealers Near Me - Thousand Oaks, California

See all

I've called several times and left messages with their new call center representatives. It has been 3 weeks and I have still not had a call returned, nor can I get through to a Service Advisor about scheduling any maintenance. Feeling ghosted. read more

Have have owned 4 GMC Yukon/Denali's and should've stopped at three! Our taillight went out on our 2016 Yukon at 36,200 miles and the warranty is only thru 36k miles. A taillight sounds like no big deal, however, what should be a $5 light replacement is now a fancy LED light that costs over $1000. Yes $1000 for a taillight. So the new taillight has a 12 month warranty and at 12 1/2 months the light is out again! Absolutely ridiculous for taillights to burnout this quickly. When we contacted the dealer they were busy and said they'd call back. A few hours later Jessie called us back. She was rude, unhelpful, unapologetic, uninformed and was anxious to transfer us to the parts department to check on the available of our part. Seems like something she should've done for $1000 light. Bad overall customer service experience. In reply to manager/owner below. How about you contact us and take care of the issue if you are truly "concerned". Your point person was not concerned so how about you put it on your "to do" list to make this right. In the interim I am driving around without a tail light. read more

I've been chatting with Joe and Kristi for a few days about a vehicle they have in stock. Whether we end up making a deal or not this review was important to share because I've dealt with TONS of dealerships in the past buying cars and from the initial call to the Silver Star GMC, it's been nothing but a pleasant experience. Great energy over the phone, doing the best that they can to work out a deal that everyone is happy with. So regardless if I buy this particular car now or not, I'll definitely be doing future business with them. Highly recommend connecting with Joe (the GM) and Kristi (sales) for your buying needs. Thank you read more

I have visited Silver Star a few times for service and maintenance. The work performed has been acceptable (as it should be anywhere) but the customer care is absolute dog crap. It is seemingly impossible to EVER get in touch with a service representative (better answer if they call you because that's your only shot). Twice I have waited for them to let me know my vehicle was done only to show up (since you can't ever reach anyone) and see it parked ready to be picked up. Twice I was told 'oh good, I was just getting ready to call you.' I don't think so. This is the only dealership I've been to in the last 15 years that doesn't even wash your car when they service it. I'm not there for a car wash but why come back if that gets done with service elsewhere. This started as a temporary thing a couple years ago and has now become standard at Silver Star. The most important thing is good work BUT there are several places in the local area capable of performing that and I can't imagine a worse level of customer support. Even if they don't care it would be nice if they at least pretended to. I understand being understaffed in the service department but if that's the reason management needs to get off their collective fat ass and hire more qualified people. read more

I just had a great car purchasing experience with Crystal Moss. she was very knowledgeable and patient. her communication was awesome too. I highly recommend working with her if you are in the market for a new car! read more

The service department is lacking. Every time I go to take my SUV in there are no service people to help and a line of people brining in their cars. I have found myself waiting for over 30 minutes every time when I bring the car in. read more

I wish I could give it 0 star! I was promised a 1-1.5 hour window for my car to be fixed. It took over 3 hours!!!! My husband had to take time off from work to pick up my son from school since I was stuck in this service center! I asked the rep to give me an estimate after 2.5 hours he goes in all of a sudden they have a meeting and he forgets about me. I go in again he calls to get an eta they don't pick up so has to go there to ask every time it take at least 10 minutes for him to go and check. I would never buy an American car again!!! Their service is not comparable to Japanese cars. read more

My family went yesterday to look at some suvs. This sales person Joel Wisbon was probably one of the worst car salesman my husband and I ever encountered. He didn't greet us professionally. He prejudged us assuming we were poor colored people. He kept trying to push us into buying this dirty old dog smelling, dog haired, not clean suv gmc Acadia on their lot. He made very rude comments, like are you waiting for your income taxes? He had worked up paperwork with one car I liked, but we were not done looking at cars. He continued with his rude comments about, wow your mind is all over the place. He wasn't interested in taking us to see other options or cars. He kept making insulting comments about my nice fully loaded Hyundai car, how I needed to clean the rims which was completely irrelevant to car buying. He was trying to take my keys to my car to get it appraised before negotiating. He had no knowledge about any of the cars I was interested in. I did all the work myself online before we came in. Needless to say the car I ended up wanting, I didn't want to give him the commission for his lazy, unprofessional not wanting to work for his commission like he deserved. The car ended up selling to another buyer with another salesman that night. I only knew because my husband went back to speak to another salesrep. At least Joel didn't get the credit. The worst part is my husband was being offer greater deals with another salesman, but he was busy helping another client. If Joel Wisbon walks up to you and cannot approach you right and do his job and is not listening, run the other way. We will never go back to that dealer again. This picture below is the nasty dirty unclean car Joel was trying to sell us. It was an AS IS SELL. Do you think we are stupid? How dumb do you think we are? We are not knew to buying cars from dealerships Joel. Get your life together, you appeared hung over and had absolutely no connection with us. Quit your job, you are not a salesman, but a conman. read more

Silver Star Buick GMC - Car Dealers Near Me - Thousand Oaks, California

A total waste of my time made an appointment two weeks ago to figure out why the check engine light was on in my 6 week old vehicle and why it sounds like it's falling apart when I hit a bump show up at 3:00 appointment is at 3:30 get the truck checked in and they tell me they can give me a ride somewhere because they don't have time to look at it today I said I can't leave it but can you at least put it on the rack and make sure it's safe to drive cause it doesn't sound to good was told we have nobody available. What was the purpose of making an appointment there was no effort or sense of urgency out of anybody they simply don't give a crap read more

I would give their Service Dept a negative star if I could. I have used them for almost two years for my car's maintenance. Pre-COVID and current COVID does not matter. Their check in is a train wreck and every single time there are a ton of cars lined up to be helped. I made my most recent appointment four days in advance. When I arrived at the dealership, I waited in my car for 15 minutes and no representative came out to check me in. I finally went inside and wasted another 10 minutes standing in front of a service rep's stand. At a certain point, I asked where I needed to be to check in. The rep just sort waived off to another spot. I went there and waited another five minutes without being helped. Finally, I decided I could waste no more time. What poor customer service! I will not return to this dealership as I will take my business elsewhere. Silver Star..I would be more than happy to respond to provide more feedback but I need a phone number and name to call. read more

Called service dept. Asked the cost of oil change, 60.00. So day after Thanksgiving my son in law dropped of my car. I was given a 96.00 bill, $20. 00 for tire rotation I never authorized, oil change was charged $76.00. A new battery was put into, not authorized, car is still under warranty, but I still did not authorize it!. Called and spoke to service advisor, she tried to make me feel stupid, I let her know I had worked for a car dealership for 7 yrs, I knew what she was doing. Is he said she would refund the difference of unauthorized work. Q month later nothing, she doesn't respond to emails either. If ever you you want to get their attention, be honest os service survey. I know I will be! read more

The service department does not treat you with any respect or kindness unless you have a Cadillac. I was having issues with my vehicle and brought it into the service department to have it checked it out Not only was the the service employee rude but they were also very disrespectful to myself and my sister. I'm appalled by the treatment we were given not even a hello or a smile. I would most definitely avoid the employee with a lightening strike tattoo behind his right ear, JOSE. He was the most rude and disrespectful employee I've felt with at a car dealership. I definitely will not be bringing my business back or recommending this dealership to anyone. Then when another customer with a Cadillac came in it was the complete opposite treatment. read more

I bought a car last Saturday from Carlos and literally it was so easy. He was so nice and informative and he wasn't pushy at all. It felt like I was in and out of there. I would recommend Carlos Clemente at Silver Star to all my friends and family who were in the market for a new or used car any day. read more

Worst service department ever!!!!!! Never call you back! Had my car for two weeks! Didn't even offer a loner car until a day before my car was supposed to be ready. Got my car yesterday and guess what?!? Still not fixed!! Every time I called to get a hold of anyone you are on hold for 45minutes to an hour!! These people should really get it together. Shameful read more

I have been taking my car here for service ever since I have had it. We recently moved up to Oxnard/Ventura area, and I will make the extra drive to Thousand Oaks to have my car serviced. They are always professional and kind. I did try the oxnard dealer, and compared to silver star, they were nowhere near as friendly and accommodating. Keep up the good great work. read more

Had the best experience here! Ryan Lopez and Crystal Moss were so helpful. We ended up leasing from them. Will definitely buy/lease from here again. Thank you! read more

Horrible customer service at this GMC. I got my Acadia and have loved it and GMC. I called GMC and asked them where to turn in the lease, said they could go to any dealership. Walked in to get a new car and turn in my lease here and Ben Prachyl walks up and right away is like no we don't take leases since we are busy here and full. I tell him GMC tells me I can drop if off anywhere and I want to look for a new lease. He doesn't care, walks away twice saying they are a dealership and to call GMC for what to do. GMC says to drop it off there. I ask him about customer service and if he wants me to lease my new car from him.... says he doesn't care and walks away and right to his office. Literally tries to run me around in circles.... go someplace else.... read more