Honest good guys they will help you pick the perfect chain or any type of jewelry and there…read morerecommendations are good as well if they don't have what you want

Superb!! Trying to find a 14k white gold handmade Byzantine link is VERY difficult…read more Originally was going to have custom made in Italy, then fortunate to come across Nova in DTLA. Very pleased, exceptional quality, 50g of gold. Excellent service, EXCELLENT price.

great customer service, they have a big variety of selection and they have really great prices…read more Went home satisfied with my purchase. I will definitely recommend this place and we will be coming here from now on.

The store was very busy and had to wait over 30 minutes to be helped. They had an armed guard at…read morethe door. Once I selected my items they told me it was going to be 45 minutes to engrave the bracelet and ended up waiting over 1 hour and a half. The pricing wasn't as inexpensive as I thought it would be.

I can't say enough good things about Johnny and his work. I came to Gold Empire Jewelry to purchase…read morean engagement ring because Johnny was highly recommended by my close friend. In my past experience, going to a jeweler was very intimidating, but that wasn't the case at all with Johnny. He provided me with all the information needed and was willing to work around my budget to determine what would be the best ring for my fiancée. He is also very polite and kind in every interactions that we have. Needless to say, I will definitely recommend Johnny to all of my friends who are in need of engagement/wedding rings, even other forms of jewelries, because I know Johnny will provide them with the best service.

I came here with my fiancé back in February to create a custom ring - my brother in law had gotten…read morea ring for his wife from Johnny and recommended him to us. I wanted a three stone ring with pink diamond accents and Johnny helped us create a masterpiece - I get SO many compliments on my ring. We got my wedding band here too so I created the set on the spot. I felt the ring was reasonably priced for the level of customization and craftsmanship. He communicates clearly and frequently throughout the whole process. Also bonus - my fiancé got Johnny in on proposal plans in case I messaged him asking for an update on the ring's status! (The ring was quickly produced in a few weeks, but my fiancé needed to stall for a little extra time before the big day and told me a white lie about Johnny's team needing a little extra time.) Happily engaged and love my ring!

Friendly staff and affordable prices for superior quality fine silver jewelry. They import from all…read moreover the world and have a huge selection of elegant and unique jewelry. Their prices are amazing! Cheap prices, but top notch quality! One of the best wholesale jewelry stores in Downtown Los Angeles. Would highly recommended checking them out.

We came in today to get my ring fixed just some minor visual issues nothing huge but they were fast…read moreand efficient and done in an hour! We love being able to come here anytime we need for any little issue and they cleaned it and made it look like the day we got it! Thank you for excellent customer service. Thank you for being our reliable jeweler :)

I had the pleasure of meeting Mariela. She was so helpful from start to finish. I came in and…read moreexplained I wanted something different, a personalized name plate and with a diamond added on it and Raquel's made it happen. Received my necklace, it looked amazing beyond my expectations! Mariela helped with the types of chains that would look tasteful with the name plate. She also helped with a chain for my son and same thing something tasteful and looks clean and not massive. We will definitely be back!

Great online shopping and I was able to chat and inquire about inventory ahead of in-store…read moreshopping. I had a wonderful time in the store and found exactly what I wanted at the price I wanted. I appreciate the wonderful hospitality and customer service. I will definitely be returning for more jewelry.

*** Buyer Beware*** I purchased a 14k gold rope chain from here for about $1800, about 3/4 days…read morelater I wanted to come in and return the chain, unworn, with the original receipt, and box. I decided to return the chain because I wasn't satisfied with the quality, or weight of the chain. On their website it says they do refund up to 30 days with receipt and unworn. When I went into the store they absolutely refused to refund the chain and told me they do not offer refunds, I brought up their policy on the website and they told me that it Dosent matter and they don't do refunds they only do exchanges. They then tried to upsell me on other chains that were $1000+ more than my original budget, when I finally decided on a the chain I wanted to exchange, it was a 10k chain, that weighed 3 grams more. They gave me the chain for the same price, about $1800. After talking with other jewelers in the area I had learned that the chain they exchanged for me was worth less than the original chain, it weighed 3 grams more in weight, but it was only 10k, meaning there was less gold in the new chain then the original. Please beware of these shady business Practices, lying about policy's, and not honoring their posted policy. Don't make the same mistake as me and pay in cash as they WILL NOT refund you under any circumstance. Use a credit card that way if they pull the same shady tactics you can reverse the charge with the bank.

We were referred by my aunt Zaida, and my cousin Mariel and her husband Matt. Matter of fact, it…read morewas a family affair when we visited the first time to choose my engagement ring and wedding band back in 2016. Superb service, excellent selection, quality and fair prices for loyal customers. We came back 5 years later for an anniversary band and then again for a pair of gold hoops with diamonds when we stopped by for our regularly scheduled ring cleaning service. And now I am happy to be sending my son Nathan to them for an engagement ring! I hope that Lupe helps him find what he wants or they can design a custom ring. I trust that they will take care of him like family as they always have with our family. Imagine that! Three generations of our family have been coming here. Wow.

About six months ago, I popped down to the Jewelry District downtown at the suggestion of a friend…read more I had finally made the decision to buy an engagement ring for my partner, and was immediately overwhelmed by all of the vendors. Spoke to dozens of people at different kiosks and felt so overwhelmed and confused, until I came across Loyal Jewelry. I know that the district isn't really a place where you get 'customer service', as they deal in high volume and get straight to the point-- but after talking with Lupe for ~10 minutes she gave me a solid scaffold of things to know about the ring that I was putting together. She was very friendly, and so helpful during the process. Ended up coming back to Loyal Jewelry a month or two later with my partner and getting some more details-- Lupe again was above and beyond with answering questions and showing us different options, *without* being pushy. Finally a month or two after that I went back and purchased the ring ( I know that it can be annoying having someone seemingly 'window shopping', especially at a high volume place, but never felt like a second class citizen or anything). When I went to pick up the ring, I was pleasantly surprised to discover that they had sourced a better stone than I had initially picked out-- absolutely stunning an was greatly impressed by this pleasant surprise. Turns out my partner loved it as well and after getting an emphatic 'Yes!' when popping the question we are so happy and thrilled that we got more than what we wanted, *and* at a great price! Will 100% be returning for any of our other jewelry needs in the future and have relayed the advice to friends in person to make the jewelry district a little less intimidating. Thank you so much for the time and friendliness and overall experience in buying an engagement ring. I know I'm a drop in the bucket when it comes to their sales, but the process was so smooth and they gave me the attention and time which was so unexpected.

Maria and Jerry are the best. I started my jewelry business a few months ago, and they've been…read moreincredibly accommodating and supportive every step of the way. Not only do they handle casting beautifully, but they also have so many connections within the industry and have helped me with stone setting, sourcing stones, polishing, gold plating, rhodium plating, and more. They're always willing to answer my questions, no matter how small. I also work a full-time day job, so getting to the jewelry district during normal hours isn't always easy. They've gone out of their way to accommodate my schedule by allowing Saturday drop-offs and even helping coordinate courier deliveries when I can't make it in person. Before finding Maria and Jerry, I had two bad experiences with other casters in the jewelry district that honestly made me feel discouraged about continuing jewelry making. Working with them completely changed that for me. It really is true that sometimes all you need is one good team in your corner. They are genuinely kind people, and I always enjoy chatting with them. Maria is especially organized and extremely responsive over text and email, which, in my experience, is rare in this industry. They've produced sterling silver, 14k gold, and 18k gold pieces for me, and I've been happy with all of them. I'm honored to continue working with them and learning from them :)

I am a new jewelry designer in Los Angeles. I initially came to Maria's Sterling Casting shop with…read moreseveral pendant designs that I wanted to be cast into sterling silver. Maria was very patient. She took time to explain the sculpture-to-finished cast process, which was entirely new to me. On top of that, Maria advised me about how I could use certain finishes to bring out all the details I had worked into my designs. To really do that for me, Maria needed to adapt her work to my materials and workflow, which she so graciously did. In short, I came to Maria's shop without a practical clue about jewelry production and Maria invested in giving me a crash course of the entire process and in optimizing her production to fit my needs. When Maria showed me the finished pieces, I was filled with an unbelievable amount of pride and joy. I couldn't believe these were my designs. Each detail was captured beautifully. Every crease, rhythm, and texture was visible just as I envisioned it. I thought my first experience with a casting house would be rocky as I have heard many complaints about quality, consistency, slow turnaround time, poor work ethic, and poor communication. I was happily surprised with Sterling Casting! Maria was a pure joy to work with. If you're an independent artist like me looking for consistent high quality work, from a professional shop that delivers good customer service, then do yourself a favor and produce your jewelry with Maria's Sterling Casting.