They love thier fees, but can't explain them. There is a $75 "administrative fee", which no one can explain. Brianna, who I assume is a front desk employee, is utterly rude. I had questions about all the charges before the inital visit, which she only told me were fees per thier policy. I asked her to forgive my ignorance regarding the verbage used, and to explain what the fees were for. Over and over she sighed and expressed how annoyed she was with my questions all the while repeating with no new information. I apologized again for not understanding and asked if I could speak to anyone else. I got a manager, who didn't provide much information, but was so much kinder. This was a very hard time trying to help my son, all the while being so overwhelmed and confused by such an expensive process. I would not want to make a patient feel this way about the office I work for seeing that at times work flow from the front desk backs up to our back offices.
The up front payments are not unusual, however I couldn't cancel my appointment without losing money once I was sent paperwork regarding estimated charges for testing (first I saw of the administrative fee which prompted the above ref'd call with Brianna). The payments were not requested until after I set the first appointment. I now know to ask about fees! My ex-husband, per our aggreement, received a large bill over 6 months after everything was supposed to have been taken care of. At least they paid attention to who they billed. I understand the processing time for claim, so the time wasn't too odd. He and I halfed it to fully pay the bill considerting they LOVE FEES. There was a LARGE FEE range to set up a payment plan which would charge intrest. I work as a coder/billing/follow up, and none of my 8 surgeons conduct nor would conduct their billing like this. I was surprised, and would have never set an appointment had I known any of the "billing policy". As far as the actually service from the psychologist, Dr Wadsworth, I was very impressed! She was a wonderful doctor for the three or four visits for my son's testing. read more