DO NOT SEND YOUR LOVED ONE HERE!
The management and staff in this facility are beyond unprofessional. There is no communication to anyone, anywhere between the both.
Receptionist was rude, on phone, very non-helpful, all visits. My uncle was a resident there, keyword was.
He was admitted to the hospital with CHF while residing at Silver Creek Manor. My uncles doctor at the hospital was told by Silver Creek Staff that my uncle was simply "just was not given" medicine that regulates excess fluids. Which in turn, would explain the CHF that landed him in the hospital. I was on a mission to find out time / date he received it. The first nurse I spoke to was absolutely useless. In asking for a recent med
list, the nurse was clearly confused as to what I was inquired for. I spun around in circles with him and I got absolutely no where. It was 4 o'clock when I had called & when I asked for the director, she was gone for the day. So was the unit manager. I left them both voicemails
The next day I called throughout the day, being told my message would be passed along that I would appreciate a call back. I left a voicemail for the director and unit manager .... again.
The middle of the third day, i still hadn't received a phone call back. Nor had my father who was also calling and leaving voicemail after voicemail each day. Finally i settled to speaking to the nurse, Patti, who couldn't tell me anything at all because "i wasn't listed as a contact". after arguing back and fourth that i am in fact a contact, she said she was going to get the unit manager, Cindy. I waited and waited only for Patti to pick the phone up again, and told me that I couldn't talk to Cindy because I was not a contact. Five days passed, (more than enough time for documents to be forged) and finally, once my dad was able to get a hold of someone, they were able to confirm I was in fact a contact all along. We were told he was given all of his medicine and no one knew why the doctor would have been told that the nursing home simply did not give him meds.
He was denied his right to be outside when the 4th came. A 94 year old man has seen this parade for 50+ years. He has been so overwhelming proud of and dedicated to this country. Granted, as a family we should have put more thought into this. silver creek had a tent set up with chairs right on the parade route. when we asked if he can be brought out, the nursing home told us 1) there's no room 2) we don't have a wheelchair for him. throughout that whole 4 hour parade, he didn't get to go out for one minute.
never, ever will i recommend this place, i wish i had the option to give no stars. read more