If you are looking for a mortgage company that will treat you with professionalism and respect then Silver Bay Lending in Smithtown New York, is not the company for you. When I arrived for my closing their was no one downstairs to greet us. However, Chelsea Croft and Sophia Leteri were working upstairs. My wife and I (this was our first closing - we had just been married) sat down on the couch and we heard the Chelsea and Sophia talking and said "(insert my last name) the dumb ass decided to transfer jobs to the NYC DOE). My closing was delayed because I decided to become a Special Education teacher with the NYC DOE (how dare I) and Chelsea and Sophia were offended.
When I discussed this with Michael Braun and Donny Schulze they shrugged it off. Michael Braun said I should be thankful for the mortgage rate they got me and that in his office, the staff develop special relationships with their clients. In fact, he said the girls were talking to me as if I was one of their sisters (I am a male mind you) and that I needed to learn to grow up (I am 31 years old)
Finally, I called and spoke with the woman who works directly for Donald Maita - Chief Executive Officer at NJ Lenders who Silver Bay works for. At the time, Donald was out of the country but his number two (a very nice lady) assured me she had spoken with Donald and that he would be in touch. Upon Donald's return a few days later. he called and he apologized up and down, spoke with the staff at Silver Bay and even sent my wife and I a gift card for our new home. I would definitely recommend not working with Silver Bay but would suggest you consider working with NJ Lenders. read more