It's sad, I have to agrtee with Ginger even though her review was from 10/2010, it seems the customer service has yet to change. I walked in one afternoon after shopping at a neighboring store and though, I do need a sign and I might as well get it from here (convenient location for me). So I drop in and it felt like I was completely cutting into this lady's lunch time or something. She was NOT friendly, not service oriented and when I asked her questions she made me feel like she was bothered by it. I was very annoyed. She put together my work order (for a 10x1' sign (long vinyl sign for my 10x10 pop up tent), and she made it very bland. She asked me what color. She did not give me a font choice or even tell me they can work wonders with the graphics. She gave me a quote on the most boring sign I had ever seen, and told me the graphics designer would email me in a few days with a proof. I gave her a deposit and got out of there as soon as I could. She was cold.
I got the proof in email about three days later. The proof was just as boring as she had detailed it for me. I emailed the designer back - hoping he was nicer than the sales lady - and sure enough he let me know he would happily design it (he did not realize he had artistic licence on this project). So there he went, and made me a fresh design, with my colors, he added my business logo and made it match my logo font - so now it looks fantastic. I am very happy with the graphics designer they have there. But the customer service the blond hair lady gives - was aweful - could destroy that business!
My poster came out great - a few too many grommets but that is because the sales lady dorked that up, and no matter how many times I told her I don't need that many - she kept putting it back on. It took forever to pick up too - I walked in at 0830 just after the employees did and they were in no hurry to help me. Very odd. I may or may not take my business back again - I will probably check the other sign place down the road first. read more