Love Virgin Atlantic. Whenever I head to London, it's always my #1 choice of airline- except if I…read morego in the fall/winter, I have to choose another airline because Virgin's ORD/LHR route is only in the summer. Boooo.
Everyone at Virgin (they are actually employees for Continental, I believe, but with all the mergers lately that may have changed...) have always been nice and helpful. Organized boarding system, rarely a line to get to the counter, and every single time I've flown from ORD, the Virgin crew has been lovely. I swear they hire femme-bots as flight attendants, they are all crazy gorgeous (and yes, they are all great at their jobs, too!).
The only thing I took a star off was for the ORD lounge. If you fly Upper Class or are a Gold Member, you get to use the lounge. Now, I realize that with one flight a day, only in the summer, they can't set up their own lounge, however, they share it with Swissair, and it's just sad. I know, total #firstworldproblem, but if I were paying full price for a ticket (which I never do....Watch the sales!), I'd be annoyed. Last time I was in there, they were out of almost everything to eat, were out of bottled water, and had all but a few bags of peanuts left. This, again, is because they are a shared lounge, so it's first come first serve with all the other airlines. I've flown out of Boston, and they also have one flight a day to LHR, and man, that lounge is incredible. Small, but just wonderful- it's a shared lounge as well, but Virgin runs it, and it's awesome.
(also, if you ever get the chance, the Virgin London Arrivals Revivals Lounge at LHR is insane, and the London Virgin Clubhouse for outbound flights should seriously be on your bucket list.)
So yeah, Virgin rocks....I can't wait until my next Virgin trip to London.