Very impressed with the new store. Staff around to welcome you and offer help. A positive…read moreexperience. Will return.

The Range In November and before the spread of Omicron my…read morewife and I visited The Range and purchased a large number of products one of which was a 1.5m artificial Xmas tree/decoration. After we had put the tree up we noticed a very accrid burning smell and on inspecting the plug that was part of the product we observed that it was melting and very close to flames. We immediately notified the Head Office Customer Care Team, knowing they would have a central buying function and would be able to take steps to try to ensure no one wise faced the same risk of fire as we had. They failed to respond for many days. When they did respond their excuse for a delayed response was that they had been busy. Despite advising them over a number of e-mails, which included contacting the sole owner Sarah Dawson, that I am 62 and at a heightened risk due to cancer, so far as the rapid spread of Omicron is concerned, they steadfastly refused to take any meaningful steps to have the product returned to them, doing nothing more than dogmatically directing me to take the product back to the store I bought it from, and without ever involving their own Store, left it for me to bring the matter up with the Store. No attention or interest was given at all to the threat of fire and possibly fatalities, until after a number of exchanges, it was pointed out to them that safety was my prime concern in immediately contacting them in the run up to Xmas. It seems to me that The Range pays lip service to its customers safety, and "customer care" is a meaningless title and is in practice used as a front for fobbing people off rather than actually engaging with customers who may actually have a genuine reason for making contact. We have had three separate people involved from the Customer Care Team and have been ignored by the Owner. The Customer Care Team wasted their time and ours as they did no more than repeat the same totally uncaring mantra which in essence was "nothing to do with us". The truth came out however when one of the team wrote to us that "Management is not customer facing" .. begging the question .. without customers what purpose would management serve? Having once had a real regard for what The Range were appearing to offer we have now seen the real face of The Range which is very different to what they seek to portray. On reflection we had started to see some of this in what we have observed as the general deterioration of standards in the stores we have visited. We will continue to seek to expose these people for what they are despite the fact that all we tried to do at the outset was alert them to a possible risk from a defective product.

Me,my wife and granddaughter visited this store on 22/12/2023. We prearranged the use of the…read moreshopping for myselfe as we have done for at least 10 years. But to our disappointment there was only one working and the lady told us that it had just been given to someone else. At this point we were all getting frustrated, so asked to speak to the manager. 20 minutes later he came with his female associate an kept apologising. he told us to order our breakfast and drinks all free till the kart came back. So I would like to thank the manager "Ian" for your hospitality towards us and resolving our situation. We went on to do our Christmas food shop spending over £600. Thank you again Ian. Merry Christmas and I hope you have a happy new year. Kevin, Catherine and Nicole.....

What appears to be a rather large Morrison it's probably no different to the one in bishop…read moreauckland. It is handy here at Morton Park as it's close to the A66. Often call in here on my way back from teeside.

Good large Morrisons conveniently located just off the ringroad with quite a little parade of…read moreuseful little outlet shops such as a pharmacy and card shop etc .