My husband and I booked Siesta Trolley for our wedding in Sarasota in April 2017 and we were incredibly disappointed with them. Siesta Trolley was the only vendor we were unhappy with on our wedding day. From day one, they were tough to get in touch with and repeatedly would say "we'll send XYZ" to you tomorrow, and a week later we would be following up because we still wouldn't have what they said they would send. It was especially difficult to get contracts from them. Anytime we had a revision it would sometimes take weeks to get the new contract back. Siesta Trolley's customer service is definitely on "island time" in Sarasota, which doesn't fly when you're planning a wedding. I can't stress enough how frustrating it is to work with difficult vendors that aren't responsive when planning a wedding. Luckily, I had an amazing wedding planner who started helping us a month out from the wedding, so I didn't have to worry about confirming pickup times, etc. with Siesta Trolley for the day of the wedding.
My wedding day broke a heat record for that date in Sarasota, and we specifically requested a trolley with air conditioning to transport my bridesmaids and I to the church for the ceremony and transport the wedding party from the church to the reception. The trolley that showed up had air conditioning that was not working well and the driver informed us of that as soon as we got on to head to the church. It was sweltering in the trolley while my mom and I waited inside it outside the church. I ended up having to go inside to cool off and start the ceremony a few minutes late because I was so overheated. They switched out the minibus we had reserved (for our guests) with the trolley to transport the wedding party from the church to the reception. The minibus had great air conditioning, but we didn't get the photos of the wedding party on the trolley that we were hoping for.
Overall, our experience with Siesta Trolley was seriously lacking. My advice would be to look at other trolley and transportation companies in the area for your wedding day needs. read more