I had the best stay! Check in was a breeze. The lady at the front desk was very nice and friendly…read more Parking was great. The room was spacious and clean as was the whole building. The bed was a 3 out of 5 but the pillows were comfortable. It still was enough to be a restful sleep. There were plenty of outlets and places to charge your devices. I didn't eat breakfast but it looked decent. They provide coffee 24 hours that was decent but they are rockstars and had several creamer options to choose from! The shower pressure was great. There is a small market to purchase food. All in all it was a very pleasant stay and will be staying here next year when I come back!!!!

Always an amazing stay. Super clean and always fresh. The staff, for the most part, are friendly…read moreand helpful and always present a smile. Walking distance to everything you could need or want and even something's you probably would think of.

This is a relatively new hotel. Our family of three stayed in a king/trundel room. The room was…read morecomfortable, spacious and clean. Mini fridge, microwave and coffee maker in room. The included breakfast was great - bagels, toast, eggs, potatoes, waffles, etc. Something for everyone and the coffee was really good! Decent size pool, seating areas in the lobby and some seating right outside of the bar as well. One thing I did not like is that there was no housekeeping service. We were told they come once every five days, due to lack of staff after Covid and that they were slowly adding daily housekeeping back in. This was not communicated to us at all and would have been nice to know ahead of time. We were given fresh towels and toiletries each time we asked for them, but it was unfortunate to see bags of trash and dirty towels on the floor by the rooms each morning on the way to breakfast, in an otherwise spotless hotel. I appreciated all the USB outlets and the cleanliness of the entire hotel. Would definitely stay here again.

I was glad I chose the hotel that was a little further away from the event. The ones near the event…read morewere not near as nice. This hotel was clean and everyone I spoke to was friendly. The gym and coffee was 5 out of 5 for sure. The breakfast in the AM was also great!

Had a two-night stay here in September 2026. First, the good. Staff was super-friendly, the…read moreambiance in the lobby was swanky (especially for Lakeland), and the property is classy. How often do you get to stay in a 100-year-old hotel? Had drinks and dinner in the bar upon arrival and both the cocktails and the steak were exceptional. Also, the hotel restaurant offered to have a to-go breakfast burrito waiting for me each morning of my stay, which was not only a solid breakfast, but saved me a bit of time each morning. The location is great, overlooking Lake Mirror, and being within easy walking distance of several restaurants and bars. Now, for the not-so-great. The air conditioning in my suite was not working upon arrival, which is a real shame, because man, that was a nice room with a lakefront view. Sadly, no other suites were available when I asked to relocate, so I had to downgrade to a standard room. Caveat: the suite was a free Diamond Status upgrade, so I can't complain too much. Second, the floor plan on the Hilton app reflects that there is an ice machine on every floor with guest rooms. This is not accurate. There are only ice machines on three of the floors. And as luck would have it, although I was on one of those floors, that particular machine was not working, so I had to go to a different floor to fill up my cooler each morning. Not a huge deal, just a minor inconvenience. Third, while I confirmed with the front desk staff that my daily food and beverage would be automatically applied to cover the cost of that breakfast burrito, I ended up being charged both days for it, necessitating a call to the front desk after checkout to remind them to apply the credit and reverse those charges. Again, the staff were friendly, and quickly corrected the issue, sending me a followup text to let me know it had been addressed. Finally, consider that the rooms on the north side of the property overlook a main thoroughfare in the downtown square area and a parking garage, so there's quite a bit of street noise, especially on Friday/Saturday nights from folks barhopping. Stay on a higher floor or on the south side of the hotel if you're noise-sensitive. All that being said, I really enjoyed my stay here, and will definitely stay here again next time I'm in town.

This Hotel Location is Downtown, although quaint, its super noisy!!!!!!…read moreUpon making reservations I specifically requested a quiet floor away from Elevators and Ice Machine as we always do. We've traveled across the Country dining and staying at 4-5 Star establishments. Just visited Italy. If you have remodeled your Hotel you should have added Dual Pane windows. Makes a huge difference!!!! I live in a New Smart home and Im use to comfort. Don't use the unreasonable excuse that you don't have single pane windows as.to why your guest aren't going.to rest well at night!!!!!!!!

Very nice place. Is it a 5 star hotel? Certainly not. But for the price range, it's definitely 5…read morestars for the things they can control. Everything was clean. I always do a quick check with a UV flashlight. There was zero to see with the naked eye, and almost zero with the light. They're definitely cleaning. Things like towels and whatnot, plenty on hand and nothing worn out. Everything related to the bed was comfortable. The breakfast isn't anything spectacular, not better, not worse than you'd expect. It was clean and plentiful, which is most important on a business trip. The employees are all genuinely very nice. You expect that as a minimum from standard training, but they were genuinely nice folks, not playing a role. So on to the parts out of their control. I knew they were doing maintenance when I arrived. I get to my room and I smell rotten eggs. Oh great, sewer repairs. But it gets better. It's the water! If you're new to Florida, that's normal. Get bottled water if you aren't used to water like that, don't blame them. They also have trains going through a nearby crossing because they blow the horn a few times a night. Again, not under their control. Same for the trucks. But all considered it's still fairly quiet. There's gas and fast food nearby, which is great if you're exhausted from traveling. If I need to come here again, I'll definitely pick them again.

This hotel is just off of the highway (Interstate 4) and is all in all, a nice hotel to stay at…read more There is a Wendy's, a Taco Bell, and a Dunkin' all within walking distance. There are also other restaurants (both fast-food and more sit-down type places) close by. The staff are extremely professional and friendly and the hotel is well kept and maintained. I would definitely recommend this particular Fairfield Inn & Suites.

This place is so good you can just book and enjoy being there without having a reason to be there…read more I completely believe why it's listed as the number 1 hotel in Lakeland on Trip Advisor. First and foremost as soon as you walk in you will meet the wonderful genuine available human staff. Dorcas, Diana, Sindia, and Elvis are ready to listen to you, help, and keep you smiling. Nuts and bolts our 2 queen suite was perfect for 2 adults and 2 kids. Room for toddlers to run, extra wide sink counter for everyone's stuff, clean and spacious shower/commode area, a big desk in the center of the room to pile stutff into and to sit down to eat at. Breakfast, juice and coffee are available until 10am in an inviting dining area. Pool is simple and clean. Look at the map: the hotel is essentially connected to shopping, restaurants, and a savvy pub. The hotel appears to be the preferred stay for Amazon pilots stopping through, with good reason.

The staff is always friendly and ready to help, the rooms are always clean and fresh, and the…read morelocation is walkable to just about anything and everything you could imagine.

Why 3 stars? Because this hotel was just a-ok…read more --- --- --- We were in town for a wedding and while I didn't have super high hopes for hotels in Lakeland, I was a bit disappointed with this one. Maybe it hurt that we spent the night in a modern boutique hotel on the beach the night before, and it was clear that we took a step backward in quality with this one. All of the little things were just dinky: off-white light switches, popcorn ceiling, a painfully slow and bumpy elevator, etc. The pillows were the worst kind: small squares. You had to pay $10 a night for parking. In Lakeland. Let me say that again: you had to pay $10 a night to pay for parking in Lakeland, Florida. That blew my mind. I was ready to write a 2-star review, but I will admit that the bed was more comfortable than I thought it would be. So overall, it was fine, especially for one night. But would I rush to stay here again? Nah.

It was really dirty. Both the room and the lobby. The lobby restrooms. Very very dingy and dirty…read more My room floor definitely was not vacuumed. Overall the room was gross. One elevator was broken and the other felt to be on its last run. Hospitality was fantastic. Patricia at the front desk was phenomenal. Couldn't ask for better service!

We had a great experience at this hotel. Just here for one night for a wedding, we were able to…read morecheck in early and get settled and ready. The staff was friendly, the rooms were big and very clean, the bathroom was big enough for myself and my 17yo daughter to get ready at the same time. I enjoyed the Peloton in the gym, and was very impressed with the breakfast. The grilled chicken sausages, the waffles, the fresh juicy oranges, everything was great and filling. No surprises on the bill, and we had plenty of time to check out.

No frills but clean hotel very honest people that won't put up with stragglers or hoopla on…read moreproperty they make it feel very safe!

I have stayed at Holiday Inn properties regularly but they haven't been my "go too" hotel....today…read moremy friends, things have changed and Holiday Inn is now my #1 hotel and I have to credit 100% of that decision to this property. I am not real smart, but even I can see this location has recently been completely "overhauled", updated, painted, tweaked and made ready for us! The lobby, breakfast area, hallways and rooms have all been updated to be modern yet not obnoxious...my room, a king suite was outrageous, fabulous bed, 2 large tv's, nice fridge and microwave, couch and desk / workstation. Bathroom was average size but updated, wonderfully maintained and lots of hot water! These folks are taking the time to do things right for their customers... I dig customer service.. THESE folks get it... they will take my money often. Thank you my friends. Ohhh also, the woman, girl, lady...pick the proper term I don't want to offend anyone, that checked me in on 11/19 at 1030am was incredibly helpful,knowledgeable as fun. She (I am a dope and have forgot her name, I am sorry) , had a personality and wasn't like the "drones" at other local venues. I am coming back! No wait... I am never leaving... thank you my friends for honestly paying attention to the customers.

Stayed here three nights, and have stayed here before. For some reason this stay was very noisy…read moreand interrupted four times by fire alarms. Multiple utility trucks were staying here all week, and their osha beepers and rap music blasting and phone calls just added to the frustration. More noise was generated by the fridge. The shower head is decent and the beds comfortable.

This place is very nice. Just needs to have e pool area sprayed for the ants and cleaned around the…read morepool a little more tables around pool and chairs have ants that distra ts sitting by the pool

I had a great experience. I was greeted with a smile by Destiny at the front desk., she listened to…read moreme vent about my current situation and took care of me. This morning I realized that I didn't have toothpaste or a toothbrush, and the other young lady at the desk hooked me up with two and even helped me when I locked myself out of my room with a smile on her face, this is one of the cleanesthotel rooms. I have been in a while. I would definitely and will definitely come back.

10/10 incredible stay! I was scheduled to stay at a different hotel that was let's just say not as…read morequality as advertised and after 10 minutes of being there my coworker and I packed up and left. With nowhere to go we turned to Yelp and say Staybridge Suites was near by so decided to take a shot and I'm so glad we did. The Staybridge staff was so friendly, the rooms were incredible and it was happy hour when we got there so the food was very welcome. Next time I travel to Lakeland I'm not wasting time with other hotels I'm just booking straight to Staybridge!

Review - Lakeland, FL (3855 Don Emerson Dr.)…read more I stay in hotels constantly for work and typically choose brands like Holiday Inn Express, Holiday Inn, and similar business-class properties. This is not a hotel I would normally book, but I gave it a chance. First, credit where it's due: Drew at the front desk was excellent. Friendly, professional, and genuinely helpful during check-in. He did a great job and represents the hotel well. One of the housekeepers I interacted with was also very kind. That said, the property itself is clearly worn and not very clean. There was dirt on the floors in the elevator and hallways, the walls are scuffed and dirty, and the room itself was just okay at best. You can hear people clearly through the walls, and because of the courtyard layout, noise carries easily. There was a party nearby that was impossible to ignore. I was still prepared to stay a couple of nights and deal with it. My colleague was scheduled to remain here for roughly nine weeks for a project, so we were willing to tolerate the condition for convenience. The problem came when our client left early and postponed the project until Monday, forcing me to return to the hotel mid-day and request an early checkout. The front desk staff tried to help, but the General Manager refused to come out and speak to me, choosing instead to stay behind closed doors and deny any flexibility. Charging a full additional night--not a half day, but a full night--under these circumstances is incredibly shortsighted, especially for a frequent traveler with elite status. A half-day charge would have been reasonable. Waiving the charge entirely would have been smart business. Instead, that decision caused us to move our entire team to the Hilton Garden Inn next door, which is cleaner, quieter, competitively priced, and includes breakfast. Congratulations--you may have made about $100 today, but you lost thousands of dollars in future business. I was willing to put up with the condition of the hotel for a short stay, but poor leadership and rigid, guest-unfriendly policies are a dealbreaker. Refusing to even meet a loyal guest face-to-face is unprofessional and frankly rude. In summary: * Staff like Drew are excellent * The property is rundown and noisy * Cleanliness needs improvement * Management is inflexible and shortsighted I would not recommend this hotel, and I will not return. Travelers who value cleanliness, reasonable service recovery, and professional leadership should look elsewhere. FYI, right next-door there's a Hilton Garden Inn. It's nice gorgeous and it has conference rooms and breakfast so we just decided to move there for better quality but I'm glad that GM made an extra hundred dollars. Congratulations.