Best bank i've ever worked with. Very personalized service and super responsive. I've switched all…read moremy accounts over from Wells and not looking back

Our banker Donara Haroutunian did a great job explaining the changing rules for applying for a…read morePaycheck Protection Program loan and helped us get our application over the finish line.

I was assisted today by Ted the branch manager who gave outstanding customer service! Unlike, other…read morebranches the energy here is very kind, non rushed, and all the associates were in good spirits and smiling. The branch was very clean and they had the heat on which was a nice treat as it was very chilly outside. Shout to to Ted and his staff at this location.

Horrible experience. I walked in and there was a super long line. There were three tellers…read moreoriginally but as I got to the front of the line a "new teller", Alex, came from the back which was really unsettling. I believe I was targeted because I am black. When he came from the back i was the only customer he serviced. As he was cashing my check, he deliberately slowed down the transaction, dropped my check several times, and even purposely dropped coins as he was giving me the money for the check. It seemed he may have been afraid of fraud but I do believe the bank has their own way of making sure that doesn't happen. I MEAN THERE ARE TONS OF CAMERAS! He took about 30 minutes in total to complete the transaction and made me late to work. I am thinking of suing for discrimination. I do believe he was delaying the transaction on purpose and may have been a separate security because he didn't even know what he was doing for the most part.

Excellent service with help needing a Medallion Signature. The Assistant VP for Merrill, Cristian…read moreNochez, was extremely professional, courteous and responsive to helping me with my request. I am a 30 year customer of BofA and while they are not perfect, they are still by far the best bank there is.

Our HOA account is here and Johanna has always been great helping service our account.read more

Coffee is good, they have a superb Hot chocolate. 5/5…read more No outlets unfortunately :( but the staff is very friendly. Great place to visit for quick banking services also sometimes they have free stuff like key chains, luggage tags, etc-- no other place gives you free stuff especially in this economy. Sadly the hunk security guard doesn't work there anymore. 10/10 Overall, what a great place to enjoy banking. Thank you capital one. I'll tell all my friends and family.

Great coffee. 50% off if you're a capital one card holder…read more Sandwich is somewhat pricey but delicious. Parking is tough, paid street parking. Big space, perfect if you're trying to do some school work or just want a quiet space.

It's a great bank. I've been with for many years. The online system works well now. Too bad not…read more many locations in the SFV. Each year it's getting better. Thank you.

They do not behave like a credit union. We closed our account because they charged a fee for not…read moreusing the account , just money sitting in their bank and they are charging fees for no activity! Manager refused to help

My computer was hacked and a scammer contacted me. I panicked and froze my bank accounts. I rushed…read moredown to my local Citibank on Montana Ave. Not hysterical, but close to it, I spoke with a bank representative, David Chavez. He was not only professional and competent, but also kind and understanding. I am very grateful to Mr. Chavez and now a very loyal customer of Citibank.

Received a letter stating I applied for a credit card and I did not. I called to tell them this…read morewas a fraud and I did not apply and after 50 minutes and talking to 6 reps I finally gave up. I would never ever do business with Citi.

I've been here twice in the last week to take care of general banking business. Both times, I had a…read moresurprisingly wonderful banking experience. I rarely go inside banks these days because I usually end up with a massive headache and the ATM does most of what I need. I went in this Saturday because I needed a cashier's check. They had probably 10 tellers open so I didn't have to wait very long to speak to someone. There was an older grandpa inside who seemed very confused about something that he received in the mail from Bank of America (probably some promotion or something that I usually throw away) and the branch manager took it upon himself to nicely and respectfully explain what everything was. I appreciated seeing people treat others with that kind of respect.

BEWARE!! The Bank of America on State Street and also the one in Montecito are shady and ripped me…read moreoff for my safety deposit box that I inherited! They are in cahoots and if you think a safety deposit box is safe, think again. I cannot believe what they pulled on me. A guy named Austin Hughes is the one who "helped" me. After waiting a month for an appt, and he cancelled once already, he then claims they didn't have my box at their branch(when before he said they did and I know they did), he had me fill out forms asking the value of what was in the box , then asked me for the key, then he switched the keys and sent me to the branch in Montecito where they handed me an empty box! They wouldn't allow me to see the signature card either. Austin claims he "lost the file" as well so I wouldn't be able to verify anything. It was a total con artist move. Several of the employees are in on it as well because they had to pretend the box was moved to the other branch after he got my key. There is nothing you can do about it either because they are limited in their liability. Such a huge sham!

I had a most comfortable & pleasant experience while opening a new savings account this morning…read more David Gonzales greeted me promptly & with a nice smile. He was polite, helpful, engaging and professional. As a new customer to this bank, my first impression is two thumbs way up!! I look forward to a long & rewarding relationship with this bank.

If you make an appointment, does it help? No, it does not. If you are dealing with your mother's…read moreestate, after her sudden passing, can you get decent customer service here? No, you cannot. Do you end up leaving after 3 hours, frustrated and almost in tears? Yes, that is a certainty. I still have to make another appointment to try and settle these accounts. Elijah is the one whose snippy attitude put me over the edge, and I had to walk out. Worst banking experience I have ever had.

Manager was beyond rude! The bank teller was great but manager was beyond rude! new client at this…read morebank and won't be there much longer! Go to a different branch if you need to withdrawal a larger amount manager will judge you then lock your account for "further investigation"

One of the worst experiences at US Bank I have had in decades even the manager lacked Decorum Smug…read morecrass rude Peggy was as bad as the teller wanted to get some cash obviously concerning to be lied to about getting my money from my bank just for clarification I gave 5 stars to the branch by my beach house

First Citizens Bank is no longer having Safety Deposit Boxes…read more Everyone has to be out by July 2026

Understaffed and many of the staff have a bad attitude. I was charged a $10 service fee for a money…read moremarket account with a bad interest rate because the balance fell below $1,000. it didn't matter that a few days later the balance was over $100,000. Penny wise and pound foolish. Time to go to another bank - ugh!