To say we are disappointed is an understatement. Contrary to all the great reviews, we had a terrible experience start to finish. In the beginning, two payments were taken instead of one but after emailing, we were refunded. The wait was much longer than we were told but still we were patient. When the shutters were fitted, we noticed that the church window's top slat would not open and was permanently closed. We called and the fitter returned, confirming it was faulty and that new shutters would be ordered. Weeks later, we were told that there was no fault and that we would have to put up with the shutters the way they were despite them reducing light coming in and the fact that it was permanently closed which did not look nice at all. I persisted and for the second time they agreed there was a fault. A couple if days later, we were again told there was nothing that could be done. Rude and condescending people. Definitely would not recommend, all is good until something goes wrong. Awful company, terrible customer service. read more