10-26-16 The "gift" that keeps giving. We just paid $1000+…read moreto fix another mistake made by this incompetent builder. The genius forgot to tie our existing geothermal water discharge line into the new outdoor drainage system so water has been bubbling out of the ground since. All told we have spent well over $10,000 fixing his mistakes. DO NOT EMPLOY BENCO CUSTOM BUILDERS OR AJAY LALL. Despite the months that have passed since our attorney supervised mediation, my hands still shake from anger while typing this review. Regardless, it is my family's duty to save others from making the mistake we made by employing this "builder". It was not until the bitter end, that we found out why he had no existing negative reviews. Like all the others before us (we now know), his attorneys required us to sign a "non-disparagement agreement" in order to get some of our money back after mediation. Brilliant business plan. Lie and steal from the homeowner and then use their money as a means of ensuring they won't report anything bad about you. However, we could not in good conscious sign that agreement and remain silent because no one should ever have to experience the immeasurable stress, pain and absolute frustration that we endured at the hands of this inept builder. The following are undisputable facts captured as written statements or during recorded conversations (yes, it came to that). Be wary of any response Benco Builders or AJ Lall provides to this review that appears to offer a reasonable explanation or counter opinion- he lies for a living. Pure and simple, this builder is an amateur. He will cite years of building experience, however the bulk of this "experience" was acquired by selling windows at a home improvement store. His amateur status became apparent to us once we were forced to employ a real home builder to hold his hand and supervise his work. Our lives painfully played out like an episode of Spike TV's "Catch a Contractor"(he will be on very soon). My wife and I are not builders so we initially believed his incorrect explanations (lies) and stories when we first began discovering problems. Mistake after mistake, yet none of them were ever his fault. There was always someone/ something else to blame. At one point we even had to hire a structural engineer to produce a formal report for him to finally fix the massive crack present in our newly poured concrete patio that he repeatedly claimed was "within acceptable limits". He was rarely on site. During our 18 months of building (it was contracted to be less than 12) he took 4 vacations (must be nice...). He is clearly not an actor because he had difficulty hiding his surprise during walk-throughs when we discovered the major errors that occurred during his prolonged absences and his lack of supervision of sub-contractors. His go-to excuse was "Oh, this is not finished yet". We quickly learned this was another way of saying, "oops I have to redo this and then charge you for it". He bids low because he leaves out-of-pocket items out or grossly miscalculates/underestimates what things will actually will cost. We paid over $25,000 more than he "expected" for the foundation excavation alone. We find out near the end that "door hardware is not included" which our real contractor (again, the one we were forced to employ to supervise him) has never heard of such a thing in over 30 years in the business. He can also bid low by hiring non-English speaking subcontractors who no one has ever heard of and that cut corners on materials. We found out after the fact that his roofer didn't even use roofing felt on our roof! Every area home supply company representative (lighting, plumbing fixtures, door hardware, etc.) we dealt with either rolled their eyes, muttered something negative about him or flat out stated that they would not work directly with him. We wish we had asked around with such industry folks before we hired him! We recommend you do if you don't believe us. My favorite moment occurred when we brought in the experienced builder as a silent observer (unbeknownst to Benco) and we requested that Benco again explain to us why our basement ceiling was 6 inches lower than it was supposed to be (an error we caught, not him). The legitimate builder quickly picked apart his story (lies) such that AJ Lall turned to us with his tail was between his legs and said "what do you want me to do?" Finally his lies were being uncovered! I could write a novel regarding this experience, In summary, if you want to be cheated and be left with ice cold drafty doors, mismatched stucco, cracks in concrete, squeaky floors, salvaged items charged to you as "new", sloppy painting, a leaky roof, complete lack of insulation in key walls, air ducts full of construction debris, mold in your basement and kitchen because of standing water, raccoons damaging your home because of persistently incomplete soffit work, etc., etc. then by all means hire Benco Builders and Ajay Lall.

I hired Benco Custom builders to build my house and WOW it was the best experience I have had with…read morea builder. This was the 3rd house that I have built since 1993, the first was with a track builder or large builder Centex Homes, dealing with a builder like centex that is building 100s of homes was nothing short of a over priced home with no custom features. The 2nd home I built was with a builder that had just started out within 5 years of building my home and I was satisfied with the work but would not use him again, too many unknowns during the construction process. My last experience with Benco was by far the best I have had, from the sit down personalization of the items I wanted in the home and the ideas that AJ had made this home building process fantastic. I am a picky person and a neat freak, with that being said I was amazed how clean the job site was thru out the whole project, AJ had signs hanging in every window of the house once they were put in stating NO SMOKING and NO TRASH allowed, you could have eaten off the construction floor at anytime during the building process. AJ finished the house ahead of schedule and there were 2 minor issues about a month after moving in and he fixed both within a timely fashion. I would recommend Benco Custom Builders to anyone who is thinking about building a custom home, the professionalism, work ethic and courteousness from all his contractors was fantastic. THANK YOU Benco Custom Builders for my dream home. ET

Frank and his team team did a fantastic job with our new fence. He was very responsive, quick and…read morethe quality is top notch. I would highly recommend him for any job big or small.

We contacted him. He came out in a timely manner. We scheduled around a trip he had and his…read moreschedule that was pushed out due to work load. Understandable. He then came back and had a family situation. Understood. Six weeks out and didn't show up. Didn't call. Nothing. Random text days after that he could not do job. Wasted time. Wasted resource. Pathetic customer service. Would not suggest anyone use him or even bother. I would give a zero star if I could.

We were given Orlando and Jorges number from our concrete contractor. He told us they were the best…read moreand he wasn't lying. They gave a very precise estimate and stuck to it. We have a very difficult mid century modern house that we added a 1200 sq ft addition on to. It has many odd angles and attaching a new addition to a house that has settled for 80 years is a skill that these guys perfected. They installed all our huge windows and doors, which saved us a ton of money from having the window company do it. They installed them perfectly and at a great value. They communicated everyday and the project could not have run more smoothly. I will hire them again and we recommend them to everyone we know. Thanks Orlando and Jorge!

I had the faux stone on our raised front porch coming loose causing severe mortar cracks. Premier…read moreExterior reset the loose stones and re-mortared. The work looks great. Their bid seemed reasonable when compared to three others.

We just used Owens Construction for the second time and we continue to recommend them without…read morereservation. They remodeled our kitchen and added a second bathroom five years ago, turning an awkward space into a wonderful one and adding functionality while reusing much of our original wood and doors. Recently, they remodeled our bathroom for us, updating plumbing, wiring and new and a drywall. It feels like a different room and it is wonderful so far. Give them a call!

Our gas fireplace pilot light went out, and it really needed to be cleaned. He was prompt, left his…read moreshoes outside and laid down cloths to contain any dirt. He was courteous and got the fireplace cleaned and pilot re-lit in no time.

So I actually didn't end up needing their services because they were willing to just help me…read moretroubleshoot my issue with my fireplace over the phone and with sending text pictures. We were able to get my fireplace working. Was so nice of her to just help me and not charge me for a service call!

This company is everything you're looking for and SO much more. Every communication I had (and it…read morewas a lot!!!) was professional, friendly, timely and made me feel like my concerns/questions were addressed and important. I honestly wish I had more projects that could be done by James and his staff because I wouldn't hesitate to hire them again. In all I've spoken with MANY companies and contractors about things that need done and this place was by far the best in regards to customer service and price. Due to Ohio and spring weather we rescheduled my project a few times but I was kept up to date every step of the way and I never wondered what was going on. James is one of the good guys and you won't be disappointed!!!

I was so excited when I hired Dobby Contracting because he seemed to be the right guy for the job…read more His future (at the time) to be son in laws did most of the work as he was training them but left them alone too much. He used the cheapest products possible. I asked for double hung windows that open from the inside to clean. Only the bottom sash opens so i cannot clean the outside of the top windows without bringing out the ladder and cleaning them from the outside. The guys came to work at 10:30 and left at 2:30. They always left a huge mess with boards on the floor with nails on them. The drywall sinks in between the studs. I asked for outlets everywhere and got a few. I told him I would hire him for additional projects if he did me right, but I would never hire him again. I had to replace a carpet that I told him I did not want to do but his son-in-law to be cut a huge chunk out of the carpet rendering it useless. Dobby said he would repair it but never did. He was paid in full but never came back to finish the job. Do not hire him if you want more than satisfactory work.

Great company to do business with! The project went according to plan, from start to finish!read more