I had an outstanding experience getting into a new home with Cal-Prop management. Garrison…read moreresponded to my request to view the property immediately and I was able to meet for a showing in less than 20 minutes. Outstanding customer service with any questions I had. The application process was extremely smooth as well. I was able to secure the property very quickly, and the move in paperwork process was made very convenient. After moving in, Garrison went above and beyond in finding me a different parking spot that would better fit my truck, and responded right away to any other questions I had. The administrative customer service with Heather in the Mission Valley office was top-tier as well. I would highly recommend any opportunity to do business with Cal-Prop Management.

I am extremely disappointed with the level of service and professionalism provided by this company,…read moreparticularly by my assigned account manager, Angxxxx, Throughout my experience, I found the communication, responsiveness, and handling of my property matters to be unacceptable and below professional standards. My tenant moved out on May 22, 2026. However, I was not notified promptly and only became aware after I contacted the account manager for an update. In addition, I was provided with an incorrect lockbox code, which prevented access to the property. Because this occurred over a weekend when the office was closed and assistance was unavailable, I had no choice but to change the lock in order to access the property and begin necessary repairs. After gaining access, the company proposed charging me more than $8,000 for repairs. I disagreed with the assessment and chose to have my own contrator to complete the necessary work. The repairs were completed properly, and I provided receipts and documentation within the required 21-days period. Based on my understanding, the appropriate charges should have been processed against the tenant's security deposit, but I received no follow-up communication or documentation from the company. Instead, the company refused to return my security deposit funds, claiming the money was being held as a reserve for repairs. This explanation was unreasonable because the property was vacant and I had already paid for the repairs myself. After multiple discussions and continued follow-up, I was finally able to recover the funds that should have been returned to me. Due to these ongoing issues, I terminated the company's management services. Following termination, the company failed to return my spare keys and parking permit. When I requested their return, I was told that no spare keys or parking permit were in their possession. This statement is incorrect. I personally provided the company with the keys and parking permit, and they were responsible for returning all property belonging to me upon termination of services. The overall handling of my account demonstrated poor communication, lack of accountability, and a failure to provide the level of professional service expected from a property management company. I am concerned that my requests were not handled appropriately after I ended the business relationship, and I expect the company to take responsibility for its actions and improve its procedures to prevent similar situations from occurring with other clients.

Thank You Joy C. Kane After managing a small rental house…read moreremotely myself for many years I tried a gazillion property management companies with complete disgust. Initially skeptical of Penny Realty, finally the property was assigned to Joy Kane. I've been "joyfully" (couldn't resist) blown away with her quick efficient problem resolution skills, a well qualified tenant, a higher rent, and a nicer property. My fingers are still crossed. If anyone can uncross them it's Joy. I wish I had her help starting about 10 years ago. My hair would be less gray and my bank account a bit higher. Thank you Joy C. Kane with Penny Realty. Please continue to be so incredibly diligent and effective. You bailed me out of a big problem and did it efficiently and diplomatically. Thank you.

If you're looking for a reliable property management company in San Diego, take a look at Penny…read moreRealty. I have been with Penny Realty since 2023, and have been happy with tenant placement, communication, and professional management. While I was out of the country, my property manager, Emily Young, was essential in the communication and resolution of an unforeseen issue at my property. What could have been a much more stressful situation was handled by Emily with ease and proficiency. Thank you to all at Penny!

I am a registered nurse who works night shift. For nearly a week I repeatedly reported that the…read moresmoke detector mounted directly above my bedroom was emitting a low-battery chirp roughly every two minutes. I provided photos, gave permission for maintenance to enter, and then called the emergency maintenance line multiple times (see call log). When I finally reached a third-party vendor, he refused to connect me with anyone at the management company or provide a direct contact -- leaving me with no way to reach the party responsible for tenant safety. The nonstop beeping prevented me from sleeping before work, terrified my dog, and directly affected my ability to safely care for patients. After days of ignored emails, texts, and calls, I had to rely on a friend to replace the battery because maintenance never responded. I would have replaced the battery myself but I don't have a ladder and was absolutely exhausted after working four 13 hour night shifts. This was a life-safety issue and required prompt action. The company's dismissive responses and failure to provide a functioning emergency contact reflect a troubling lack of concern for tenant safety and wellbeing. I cannot recommend renting from this management company.

Property managers have it rough. It's a thankless job of dealing with issues all day long, trying…read moreyour best to keep tenant and owners happy. In my five years of working with Rachel and Alex, I've seen firsthand the amount of work they put into their job. They care and they probably don't often get credit for it. It's been a pleasure working with them.

Being a new customer and the first time renting our my home I researched different rental property…read morecompanies. After doing my research we decided to go with Good Life and I am so glad we did they made the process very easy. Malissa Martinez was my onboarding point of contact and I have to say she was very attentive, responsive and professional. She answered all my questions and kept me informed the next steps in the process. Emails came in daily with the updates that had been completed at my home in order to be put on the market. After that my property managment team consisted of Andrei Lechert- Kelly, Gerald Medalla and CJ Flores. Again, more professionalism with this team. Once the property was ready and we agreed on the rental price my home was listed on a Wednesday and by that weekend, Saturday, we have the home rented. It's been 5 months and I have no complaints. They have really taken care of everything and I haven't had to worry about a thing since. Highly recommend Good Life. 10 outta 10.

I had a very disappointing experience with Good Life Property Management. I applied to a property…read moreonline within one hour of it being posted, and I toured the property that evening. I was very motivated to rent the home, and even noted in my application I'd be willing to pay above the listed price. Well a full day goes by and I heard nothing so I called for a status update. The woman on the phone wasn't sure what the status was and said to call back the next day. So I waited and called the next day and spoke to another rep on the phone who seemed just as clueless. I emphasized that I had applied 48 hours ago and wanted to know what my application status was. He said he'd have someone call me back with an update. That evening no phone call, but a form email saying another tenant was signing a lease and I'd be notified if it falls through. I'm very certain I was the first to apply to this property, but they did not follow protocol of screening applications in the order of receipt. Then the lack of follow up and sounding completely clueless about the status of applications was extremely frustrating. I suppose I dodged a bullet not renting from Good Life. I feel bad for the property owner of the home as they would have gotten more in rent from me, and I was ready to sign the lease immediately. Good Life needs to learn better customer service support.

I was a tenant in a property managed by riviera property management and I want to say that they…read morewere always timely, polite, and reasonable. Every maintenance request was addressed very swiftly. They were always welcoming in their physical office and they were also kind.

I was a renter for years in PB. Diane Schmoldt is fantastic-super professional and kind also…read more Really appreciated her help and service while I was a tenant. She made sure repairs were fast, she helped me when I was in a rough spot personally and was just super professional and authentic overall.

Alta vista proporties personnel are wonderful. They communicated well with me from the first day I…read morewent to see my studio until weeks after I left. I had a family matter that they assisted me & went above & beyond to help me out. I appreciate their professionalism, kindness, compassion, and great customer senice they provided me. Kathy Buster, Roxanne wendt, Jackie Alexander, shelley Eds, and John, the apt maintenance were all amazing people and I wanted to recognize them. I HIGHLY RECOMMEND Alta Vista Properties for your next home. :)

I've been working with Alta Vista for over a year now, and I truly couldn't be happier with their…read moreservice. Jackie, the owner, runs this family business with such integrity, professionalism, and care -- it really shows in every interaction. They handle everything thoughtfully, efficiently, and with great attention to detail. Communication is clear, follow-ups are timely, and I always feel supported and confident that things are being managed properly. It's rare to find a management company that is both highly professional and genuinely caring, but Alta Vista is exactly that. I've worked with two other management companies in the past 13 years for La Jolla property , so I have a strong basis for comparison, and that experience is precisely why I can say I highly recommend Alta Vista. The difference in quality, organization, and overall experience has been night and day. If you're looking for a reliable, professional, and truly hands-on management company, Alta Vista is an excellent choice.

I am very impressed with Legacy Propery Management services. They found a great tenant for me very…read morequickly and have been on top of all issues that the tenant had specially early on since I had remodeled my place. Wayne the owner is an extremely friendly and professional ​person and understands everything from both an owner and a tenants perspective and addresses all of them efficiently. Highly recommend this company to manage your property.

Had a very positive experience working with Robert. He got us the right tenants and made regular…read morechecks on the property before it was rented. I appreciated all the communication and effort he put into renting my family home.

The lovely ladies at Del Sol have gone above and beyond more than once already - and I just became…read morea tenant of theirs a few days ago. First of all, the only reason that I was able to score my awesome new place (which, I have to add based on some other reviews, was sparkling clean when I moved in!) with them is because Janie was gracious enough to hold my showing appointment when I was stuck in traffic and running late. I went into their office right after that showing to fill out an application, and I this struck me while I was there: a guy came in to drop off a rent check or something, and I overheard Janie say to another lady who worked there that she was happy to see that he was "looking like he was doing a lot better" - from what I could glean from that eavesdropping, he had apparently just gone through a tough breakup. I just remember thinking like, wow, how sweet of her to care enough to notice something like that about one of her tenants. So more to their actual business of property management: Parker was nice was enough to meet me at the prospective new place again the next morning so that I could see it in the daylight (and because there had been a funky food smell the night before and I just wanted to be able to confirm that's all it was ;) AND take me back again a few days later once my application was approved so that I could take some measurements. Not at all required, but very much appreciated! Now, cut to the Friday before my MLK Day move in day (on which a cashier's check is due): I get a voicemail from Janie reminding me that my move in day was a holiday and the banks would be closed. She obviously didn't have to do that, but I'm so glad that she did because I would have been totally screwed - my plan for Monday was: 1) Go to bank for cashier's check 2) Go to Del Sol to pick up keys. So that reminder saved my butt from the nightmare of having my movers show up Monday with no place to move to. THEN, just when you think I couldn't get any more high-maintenance, I managed to gracefully drop my keys down the elevator shaft of my new building at 1:30AM on the night of my move in. I don't even want to know how much it would have cost to have a locksmith come at that time, and I don't have to find out, because once again, JANIE TO THE RESCUE!!! She literally met me at the office at 1:45AM to give me another set of keys, and while I was so embarrassed and felt like the biggest a-hole, she was nothing but sweet and understanding. I can't say that I would have been that nice if someone had woken me up in the middle of the night like that. I honestly could not have been more grateful for that any everything else that they have done for me. I was definitely a little nervous about this place when I saw the reviews on here - they make it sound like this is some cold, callous business, when in fact the exact opposite is true - from what I've seen, these ladies treat their tenants with respect and kindness that goes well beyond the call of duty of a property management company. If I ever own rental property in San Diego, they are hired! :)

DO NOT rent from this company. We were screamed at over the phone, bullied and threatened by the…read moreproperty manager Lisa to the point we chose to break our lease. Come to find out we were never told about recent black mold in the unit and to top it all off they basically stole 3 quarters of our security deposit on "cleaning" and "new carpet" we were they a whole 3.5 months! Unethical and unprofessional. Stay away.

Jeff is a complete horrible business man. Not respectful to his tenants. His vendors are horrible…read more Installing AC tool 4 days. Maintenance guy decides he needs to leave and pick his daughter up while out picking up a part while waiting on him to return. Vendors show and don't let tenant know that they were done instead tell the tenant they'll be up on the roof and waiting for them to return meanwhile the tech left hours ago. People work and have to take time off while getting things fixed. The audacity to waste my time and not know what's going on. To tell me that I'm lying and doesn't call back. Have to keep calling to get a hold of someone to figure out what's going. Just horrible property management company. Doesn't know how to run a business and give good customer service tho the tenants.

Jeff and his team have been extremely responsive and I've never had any issues with him or his team…read morewhatsoever.

I came from out of state and the rental process was very easy! Reza was super helpful, he helped us…read morewith paperwork late into the evening hours. He was helpful throughout the whole weekend. I would recommend Keyrenter San Diego to anyone looking for an apartment in Southern California!

Fara and her team have been exceptional! We have difficult renter situations and they have been…read moreincredibly helpful and knowledgeable. They respond quickly to every situation. Highly recommend this company!