They were great and very responsive to an unfortunate issue this past weekend. Called and had a…read morerepresentative at our place first thing Monday.

I got a response and Brian showed me where the shutoff was located. He's earned a customer for…read moresure. In an environment where when service requested prompts nefarious characters, it's great to know there good businesses around.

Mercellis is fantastic! Prompt does what needs to be done and goes the extra mile to get it right.read more

I contacted Mr. Odom to complete some plumbing work in my newly purchased home which came to a…read moretotal of $1,440. He was tasked with removing the old water heater and installing a new water heater. As well as replacing a tub drain cover, replacing two bathroom faucets, and installing new shower trims in my main and guest bathrooms. I brought all of the materials that needed to be replaced/installed. On the day of service he had a helper who was there to assist him. Mr. Odom told me that he and his helper were having issues trying to install the new shower trim in the guest bathroom. As a result they were just going to put the original spout back on (the tub spout was working properly before they took it off). After they did this the tub spout was not flushed with the shower wall and it did not work properly. When I turned on the tub spout there was water coming out from behind the spout. And when I turned on the shower, water would still come out the spout. I told Mr. Odom about it and he said he would check it out. Unfortunately, as a result of this company's work my guest bathroom tub was damaged (see images). There was damage to the shower wall in which they chipped and put a hole in it when trying to install the new tub spout. Then, proceeded to do a very unpleasant looking caulking job. My shower wall was also burnt during the process of Mr. Odom swelling a pipe. When I asked Mr. Odom to refund me the cost ($150) of installing the shower trims, he only refunded me $125 and stated, "Refund even though I do not owe you." After installing the new water heater Mr. Odom told me that they could not remove the old water heater from the attic because of a personal issue and would have to come back later with a different helper to remove it (he came back 6 days later to remove it). He did not inform about his personal issue when I initially reached out to him for an estimate. After this whole ordeal, I had to get another plumbing company to come out and assess everything that him and his helper did. As well as see what could be done in order to fix the damage to my guest bathroom tub. While the plumber was assessing the work, he noticed that an expansion tank was not installed on the new water heater (by the way, I asked Mr. Odom whether I need one and he said no). It cost me $348 for the new plumber to install the expansion tank. In order to fix the damage to the tub I had to get a resurfacing company. Who also fixed the drain gasket because it was installed wrong by Mr. Odom (or his helper). It cost me $1,400 to get my tub fixed and resurfaced. Now, I have to get the new plumber to come back and install a new tub spout, which will cost me more money. A $1,440 job with Perfecto Plumbing has now cost me an additional $1748 (and counting). Update: Mr. Odom should rethink and delete his claim about me not being honest. I have all of the text messages and do not mind posing them (if he would like) to prove that I wanted a refund of $150 (the cost for installing the shower trims) due to my dissatisfaction with the work. He is correct in stating this job took place in 2024. It took place on April 12 and he returned on April 18, 2024 to "fix" the spout issue (offered to paint over the burns) and remove the old water heater. It took me over a year to get the money and time to have the damages fixed. I also wanted to give accurate figures on how much it cost to fix the damage that was caused by this company. It took me some days to gather my thoughts and assess the damage that was done to my tub. On April 22, 2024, when I informed him about the damages and wanting a refund he did not offer to come back and fix the damage. And even if he would have offered I did not want him to return to my home a THIRD time considering that he already tried to fix his mistake once and end up burning and chipping my tub. Also, he originally said that he would only refund me $100. You read that correctly...he tried to off me a refund of $100. He is correct in stating that I did not answer the phone when he tried to call me on April 22, 2024 because I wanted to only communicate with him via text in order to have a record of what he stated because I did not trust him to tell the truth (case in point his reply to this review).

Jim and his sons were outstanding. We were out of town and settled on a home in Columbia. On a…read moretight schedule to get work completed. While their quality of work was great it was their honesty and fair pricing that made an impression. They talked us out of a request we made to save us money...didn't truly need the work completed. We'll be using Pops for all our plumbing needs in the future!

I needed someone to replace my mom's faucet, I called RTO. Thomas came out within an hour and had…read moreit replaced in less than an hour. He gave me an extremely affordable price compared to other plumbing companies. He was polite and cleaned up after himself. I would highly recommend this company to anyone!! I'll definitely be spreading the word amongst friends and family.

Due to very low flow of water in my kitchen sink - like a dribble, and after dealing with the same…read moreproblem 4x with other plumbing companies, I found RTO thru Yelp. "Thomas" was at my house exactly when promised, discovered my problem rather quickly & now I have the best water flow I think I've ever had in this house. He was soft spoken, easy to have a conversation with, and also gave me some good advise about my water heater. I felt he was very knowledgeable, as well as reasonable, compared to other companies. I would not hesitate to call RTO again, or to recommend them, should the need arise. Barbara S

Our hot water heater stopped working on a Saturday. They came that afternoon and had it fixed…read morewithin an hour! Very professional and kind. 100% would recommend. I will definitely call back if other plumbing issues arise.

no more searching for the best plumber for us. LC Moore Plumbing has a strong work ethic, are…read morereliable, thorough, trustworthy. We will be using them from here on out for our plumbing needs. They resolved our garbage disposal clog and were very informative for future reference. Also helped to resolve a dishwasher code error due to disposal clog. 110%

From the lady who answered the phone to the technician who came out to do the job they were all…read morecourteous and very professional.Thanks again for a fantastic service.

From the owner: Mr. Rooter® Plumbing provides quality plumbing services in Columbia and surrounding areas. With…read more200+ locations and 50+ years in the business, Mr. Rooter is a name you can trust. If you are looking for a plumber near Columbia, you are in good hands with Mr. Rooter. With 24/7 live answering, we are available to help schedule your emergency plumbing service as soon as possible. Whether you are experiencing a sewer backup, leaking or frozen pipes, clogged drains, or you have no hot water and need water heater repair; you can count on us for prompt, reliable service. Call Mr. Rooter today for transparent prices and convenient scheduling.

Brandon was super nice, and punctual. He repaired the leak in the kitchen. He also fixed an issue…read morewith the hot water in both showers. These are some of the nicest people I have encountered. From first contact with their office to the moment they leave. They are very reasonable with their pricing. Thank you again.

I'll start with they stood on top of the dryer and broke the lid. They cut 2 holes in the ceiling…read moreto see the pipes, ran the bathtub 3x checked toilets etc. couldn't find where the leak was coming from. Left the property and a few hrs later our tenant sent us a video of the massive leak. Sent the video to the person who went there originally and he told my husband he didn't want to go back due to the way the woman acted. Told my husband to go and find the leak. Then he would go back. My husband went and fixed the leak himself. KNIGHTs plumbing now expects us to pay them $250. I have no problem paying for their time they put in but $250 is outrageous considering they didn't fix anything. BEWARE!!!

Does great work but you pay a very expensive price. All their small parts on their truckread more

I found Reliable Plumbing here on Yelp and contacted them for a job at my house. Brian and his team…read moredid a fantastic job - they showed up on time, worked quickly, cleaned up, and were very cost-effective. I will certainly be using them again.