WORST COMPANY I've ever dealt with! DON'T CONTRACT WITH THEM! I wish I would have looked at their Better Business Bureau page to see that everyone gave them 1 star and warned others not to deal with them.
I contracted to have old legal files shredded with the stipulation that it would be done before July 11, as I move across the state on July 12. I don't have room to move them and, of course, can't leave them here. I was supposed to get a call from their local shredder within a few days to schedule pick-up within a few days thereafter. No one called.
Over the last few weeks, I have emailed and called them 10 times asking to get my shredding scheduled. Each time Shred-it said the local shredder didn't answer their call or email, but they left another message with them and I would get a call within a couple of days. Each time I received no call.
I asked for the local shredder's number and address so I could try to reach them myself, but I'm told they aren't allowed to tell me who the local shredder is or give out their contact information!
It's July 11, and I'm on my last day of packing and running errands for tomorrow's move. My sales rep stopped answering my emails. Customer service just told me that, while my customer page says I'm not scheduled, she thinks I'm on the schedule for today. I asked for a time, she called the local shredder who, of course, didn't answer. She suggested I just not leave the house today in case they show up. I asked her to keep trying until she reached them, she put me on hold for a half hour, then hung up. read more