My mum asked me to post this review for her as she doesn't have Yelp. That's how unimpressed she was! Let me tell you as her daughter, she never complains about service.
So, my husband and I dropped in to order two coffees on a somewhat busy Saturday morning last week. The only available table was dirty so when we ordered at the counter and paid (this is how it works here) we politely asked for a cloth, we have no issue wiping it ourselves. The staff assured us they would come out and wipe the table for us- this never happened. But that wasn't even the major problem, the coffees just never arrived. After 15 minutes I went in to check politely. I was assured they would be out very soon, during this time we watched as new customers came in, lined up and walked out the door with take away food and coffees. I can understand that sometimes people make mistakes so went back to sit down. After waiting another 10-15 minutes we had errands to run and were quite frankly fed up waiting so long. So I did what I have never done before and asked for my money back, to which I received no apology. I was then told by a young man that I had only been waiting 10 minutes anyway. I told them they needed to improve their service and they'd just lost a local customer. They didn't seem to care one bit. Never again! I've warned my friends now too. read more