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    Shoreline Services

    5.0 (5 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Shoreline Services

    Carpet cleaning

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    Ask the Community - Shoreline Services

    SERVPRO of Douglas County

    SERVPRO of Douglas County

    (1 review)

    I'm dissatisfied with there service and appolled at the miss use of our funds. 181000 was to repair…read moreour home whitch he also stated in text and he was given a storage unit to put our stuff in last year in August and now is trying to say we never provided it even though he had the key unil 2 months ago. The owner of serve pro told us he had to much of a case load and couldn't get to it and they were not going to charge us for there negligence. He also said they had tore apart the whole down stairs but they did not. He used the funds to pay himself way above what he discussed with our insurance and now is trying to charge us for mitigation and demo even though he never disputed or disagreed with our insurance for the mitigation and he was paid 30000 for the work he did do. Some of his employees painted profanity on our doors and destroyed property and played dart boards on our walls during these hard times for us and our family, very unprofessional. He also left our 2 refrigerator full of food and didn't take those out the house even though they were still less then a year old when the upstairs caught fire. The refrigerators sat rotting in the house for over a year. These photos were taken the same week the house was demolished the insurance company sent someone out and had taken these photos of our home before they tore it down. This shows how they did not do anything to the down stairs and this shows how he took advantage of a family of 6 during a very hard time in our life and he told us we had to reimburse him for the demolition of the home at 24000 when he had 181000 that was to go to our home. He even met with our attorney and discussed the work that was done and about getting a storage unit to get our belongings into it. We have the emails to prove this. This is wrong and we are almost 2 years without a home. Again these photos are from a person the insurance sent out days before demolition proving the date. Also he raised the contractor bid 40,000 dollars which the contractor didn't know about and told the contractor not to contact us. The contactor reached out after 3 months a very respected contractor and we discussed this 40,000 that he said he didn't raise his bid and he was told not to talk to us.

    From the owner: Servpro of Douglas County is the leading chouse in cleaning and restoration. Servpro has restoring…read morehomes for over 50 years and is the #1 restoration company in the nation. Servpro provides 24- hour emergency services. We can respond immediately no matter the time of day and have the expertise to handle all the restoration and cleaning needs. We accept all insurances and have staff that can help walk you through the process of restoring your home to "make it look like it never happened."

    Shoreline Services - carpet_cleaning - Updated May 2026

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