The pharmacist that I waited to speak to yesterday refused to provide any information about my new…read moreprescription. She just stared at me stone faced and told me to read the package insert. The printing on the bottle was very tiny due to the many warnings and I could not even read it, so I am of course, concerned. The prescription is used for insomnia and the accompanying documentation is 3 pages. I have barely slept for two weeks and after working on a computer all day it feels like my eyes are bleeding. The insomnia is caused by another which I took for the first time about two weeks ago. She snapped at me that we are told to take it (the first prescription) the morning as to not interrupt with sleep. In fact, I got up early all 5 days to take the medication and have breakfast as recommended (I had a lovely, helpful person dispense my meds and told me everything I needed to know - as they should). The pharmacist had at her fingertips the meds I am currently taking, and should not take with this new med. She would not even take a minute to tell me that the med they have on their files and dispense to me regularly to take every single night should not be taken tonight with this new med. That SHOULD BE malpractice. The pharmacist patient shamed me for no reason. She has a terrible attitude and would not answer any questions - read the insert! Why is she even needed there if she refuses to assist patients? I believe that the terrible attitude and lack of customer service runs straight downhill from the manager Mark. Some time ago I got out of synch on my meds and went in to the pharmacy for assistance. Mark said, "Since you don't pay for these anyway!" ... why not just restart all the meds. Since I don't pay for them anyway? So Mark thinks that since I don't pay out of pocket for my pharmaceuticals that it doesn't cost me anything and I'm not paying for them. Who does he think is paying when my GreenShield card pays for my meds? My Greenshield card is provided by my Employer. My benefits are part of my compensation package and My Union has negotiated these benefits that we fought for. Mark has very obviously never participated in his Professional Development courses as he is completely ignorant of Equity issues and had no qualms about making such an outrageous and demeaning statement. I doubt very much that he would have made such a remark to a man standing at the counter. If I am treated with such disrespect, I hate to think how someone presenting a BC Social Services card to pay for their meds would be insulted and underserviced. Save-On is very close to home, but I will never have a sent there again.

The staff is very welcoming when you go into store, versus drive through to pickup meds. But…read morethey're pleasant there too. They usually get a prescription filled right away, however, I've had a couple times when it was overlooked and I had to call to remind them. They were short staffed at the time so that was probably why. They are the only drug store in our tiny town and have a hometown feeling.

I would have to rate the highest rating for selection. Since their expansion, they carry a wide…read morerange of medical supplies as well as some cute nobility items. Their employees could use some better customer service skills, including phone etiquette. Several great compassionate pharmacists but current clerks need improvement. Possibly due to the revolving door they have with their clerks. Prices are way above average for most prescription.