Check the price tags on the shelves and make sure that the prices on your receipt match!
I am done with this place.
I used to love it and would rack up nearly 100 000 points per year; lately, it has gone so downhill that in the last two years I have earned less than 10 000 (unless some get deleted--I do not know, nor do I care).
Over the last few years (maybe since Loblaws took over--I do not know, and I still do not care, but the timing might coincide at least somewhat), I have complained about customer service and misleading pricing to people in the store, people over the phone, people on Facebook, and people on Twitter. This is my grande finale.
Why had I insisted on torturing myself for about half a decade? First, when I started getting frustrated, the post office in there that was convenient for me kept me going there; whenever I would have to use it, I figured that I may as well buy stuff that I needed there. Then Michelle, who managed the post office (and other things, apparently) so well, left town, and James (who was also really good) moved to the regular cashiers. The service at the post office was not the same, and I found another one that is better. So 24-hour service was the only reason why I would sometimes go there. Now, unless it is the difference between life or death, I will pay more at a gas station or wait until the morning for whatever I need.
Never mind the cashier who did not believe me when I said that two tubes of gel were taken from the discount cart. Never mind the cosmetics expert who told me to "go look over there" when I showed her a tube of Mary Kay cream and wondered if they had anything with similar ingredients. Never mind the fact that I had to go back to redo my passport photo after I realised that they did not give me a photo with the proper specs.
I want to talk about the FBI investigations I had to undertake just to make sure that I would not get ripped off.
From toothpaste to beef jerky, I encountered price discrepancies. Sometimes, I would complain, but most of the time I just skipped shopping for that product.
Here is an example that really irked me once--partly because the lady at the till on this day was the same one who questioned me about my discount gel:
I saw a tag on the shelf that advertised four 2L bottles of club soda for $4; at the till, it came to something closer to $12. I noted the special, and the lady went to the shelf, grabbed the tag, and brought it back to the till and showed me: in the fine print, it was noted that this special was for PC club soda, but I had Canada Dry. I told her to forget about it, but I went back to inspect. The Canada Dry soda had been place on the shelf, right above this tag, and the PC soda...was nowhere...there was no PC club soda at all--there was not even an empty space where someone could presume that PC soda could have been.
Several times, from that day on, I checked, and this sort of thing happened repeatedly; once, an manager happened to be there, and I complained to her about it. She placed the blame on the "merchandisers," but let me take a bottle of Canada Dry for only $1 or whatever it was (it was not the four bottles for $4 that time).
That is enough reminiscing, and I will tell you now what the final straw is for me.
The other night, I stopped in to get a few things that I needed right away, and I figured that I will also get some deodorant and shampoo (not essential yet, as I had more at home--just getting low).
At the till, the shampoo came up as being $11.49. I knew that it was $10.99, so I told the lady at the till to forget it (there was also a Midnight line up--but there seems to be a line up 24 hours a day there, or maybe it is just my luck). My "value pack" of deodorant came to $8.49; as an agent, I had been slacking off, as I could not recall was the price should have been, but while I thought that was too high, I had already complained once, and there was the line up, so I kept my mouth shut.
As soon as I got home, I checked the online flyer and saw that two individual containers of the deodorant that I bought as a pair in a "value pack" were $6 for two, or $3.49 each.
When I took my "value pack" back, I think that I spoke with the same lady who served me at the till (but I am so bad with faces and names sometimes, I cannot be sure--and if she remembered, I am sure that she preferred to be quiet about this). I first complained about the shampoo, and then I showed here my "value pack" of two items that cost me $8.49 while buying two outside of the "value pack" would have cost me only $6. She confirmed that buying the "value pack" was more expensive. I confirmed that this was stupid, that I wanted to return it, and I was never going to shop there again.
She was nice about it, though. The way she reacted, I got the impression that she knew exactly what I was talking about while I ranted about the same things that I have written here. And I have run out of space here... read more
