BUYER BEWARE!!!! If I could give zero stars, I would. Our experience with Shooting Star Photo & Picture Frame in Appleton, Wisconsin was beyond frustrating and frankly unacceptable.
Last fall, my family met with Mark, the owner, to discuss scanning our family photos. We were given a rough estimate of around $2,000 and an expected completion timeframe of Christmas 2025. While we understood it wasn't a formal quote, there was absolutely no indication that the final cost or timeline would spiral so far out of control.
Christmas came and went--nothing. No update, no explanation, no proactive communication. Over the following months, communication was minimal at best. We repeatedly found ourselves wondering about the status of our irreplaceable family photos, with little to no outreach from Mark unless we initiated it ourselves.
Then, months later, in March 2026, the project was finally delivered--three months late--with a shocking final bill of $5,400. That's more than double the original estimate. Not once during the process were we contacted about the escalating costs. No warning, no revised estimate, no approval requested--just a massive bill at the end.
Even more disappointing: there was no acknowledgment of the delays, no apology, and no attempt to offer any discount or make things right.
Entrusting someone with priceless family memories requires trust, transparency, and communication. Unfortunately, this business failed on all three fronts. I strongly caution anyone considering their services--make sure you get everything in writing, demand regular updates, and be prepared for costs and timelines to significantly exceed expectations. read more