They were willing to help but, with the information on an email, that they are associated with…read moreHRBlock I was able to complete my taxes. It is a good program. Htblock.com

I feel like we're in good hands with a trusted tax professional…read more Quick return of emails or phone calls.

We have been a client of theirs for over 10 years. We have both business and personal insurance…read morethrough them. They have an amazing staff. Terry, Teresa, and Kathy are who we deal with most. They are always on top of things, are very professional, and are always available. Brad Smith (the owner) is a fantastic guy. He is one of the most patient, laid back, professional, and knowledgeable guys you could ever hope to do business with. Look no further for an insurance provider.

This insurance company is the most unprofessional and non-responsive company I have ever conducted…read morebusiness with. Also, the cost of their insurance should be against the law. I changed insurance companies after being fed up with the lack of customer service by the Smith-Berclair representatives bad found most other agencies' quotes to be less expensive and offered more coverage. Don't waste your time with this company.

Steve has done our taxes for a few years now...and nothing feels better than to refer a friend to…read morehim and to get a call from the friend thanking me for sending her there! Convenient location, too!

I'm extremely disappointed by Steve Parker, CPA. Despite years of loyal patronage, the level of…read moreservice received during my 2023 tax filing preparation was shockingly inadequate, and his dismissive attitude and neglectful behavior, was simply unacceptable. After providing all necessary documents well in advance (late February when he said he was not busy), Mr. Parker repeatedly failed to respond to emails and calls, leaving me scrambling to meet the April 15th deadline. His office also lied on multiple occasions that he was working on my return when he was not. Mr. Parker neglected to file my extension (that he insisted that I do) as promised in a meeting with him just three days prior to Tax Day. His lack of communication culminated in a last-minute referral to another service provider 45 minutes before they closed, causing undue stress and financial strain. It is abundantly clear that his influx of 700 new clients has overwhelmed his ability to fulfill his obligations to existing ones. I emailed him and gave him the opportunity to make this all right but was told by his office staff, a couple of days after Tax Day, that he did not want to do my taxes. The only thing that I did to have him let me go as a client, was to follow up multiple times until I reached his office on Tax Day to inquire about my extension (which he also lied about filing). I implore prospective clients to reconsider entrusting their financial affairs to such unreliable hands.

Taxes done right the first time. Mary is in the top 10 tax preparers in the Southeast if not in the…read moreUnited States. when your taxes have been messed up by someone else, come see Mary to get it fixed

When Mary has the time to help this is a good option to file your taxes otherwise you will have a…read morehard, very hard time to hear back from them. Customer service is not good, never received a call back and this year I missed the deadline to file my taxes because they never responded back. I guess there are better options out there, sadly I will never use this service again.

I went to this office for 5 years and will now use them through zoom. I was very happy with their…read morecommunication, availability and professionalism.

**********BEWARE*******BEWARE*******BEWARE*******BEWARE****…read more *****STAY AWAY FROM THE COLLIERVILLE, TENNESSEE OFFICE******* I would just like to take a moment a warn everyone to stay away from the H & R Block office in Collierville, Tennessee. The "Tax Professional" (And I use that term loosely), was anything but experienced and efficient. I usually file my return myself but I went there for one purpose and that was the "Refund Cash Advance" option. Before I left that office, the "Tax Professional" was crying because she thought that she had sent my entire refund to someone else's checking account and the "Refund Cash Advance" option that I went there for, was never applied for. The "Tax Pro" told me it was but it was not. They did eventually figure out that my refund is going into MY checking account but, now for over a week, I have been trying to get the problem with the "Refund Cash Advance" card straightened out, only to deal with the manager in the office not knowing how to fix it and eventually becoming VERY unprofessional with me over the mistake that her office caused, even though I have not at any point during this nightmare been ugly to her. After countless hours on the phone with H & R Block and the manager of the Collierville, Tennessee office, I have been told that it's just tough luck for me, they can not fix the mistake they made and refuse to refund me the over $270 that I had to pay them to cause this error because I could have filed exactly what they did from my home for free. I do that EVERY year!! I can not express enough the disappointment I have had with this situation. My sole purpose for going into that office was the "Refund Cash Advance" option and they screwed that up. You would think that with all of the trouble this has caused and the wasted time (Countless calls to local office, multiple trips to that office and hours on the phone with the 1-800 number being put on hold and actually hung up on twice by reps, Mike and Esmerelda), I have spent trying to get this resolved, they would offer to refund my fees but NO! I AM FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND I WOULD ENCOURAGE ANYONE THAT READS THIS TO STAY AWAY FROM H & R BLOCK!!! THEY DEFINITELY DO NOT STAND BEHIND WHAT THEY SAY! I am beyond disgusted and disappointed in the employee that handled my filing, the office manager and H&R BLOCK entirely and I intend to let every person that will listen know exactly what happened and how it was handled. Actually, I have already started.

Wanted to leave a review for an OUTSTANDING employee named "Ursula" (from the MEMPHIS Cigna…read moreHealthspring offices) who went above and beyond helping me out with various questions and concerns, even making various phone calls to me to simply keep me updated. She was friendly, very helpful, talkative, and seemed genuinely interested and caring enough to help me out. Employees like her are hard to find, and she is a tremendous asset to your firm.

I sent my son to H&R block. This is his first time filing. Simple 1099 and he had to report his…read morecrypto which is a couple hundred bucks. Without letting him know up front what the costs would be because online it says the filing costs are very reasonable, they did his tax returns and it took maybe 30 minutes then had the nerve to charge that young man over $600! Are you kidding me?! When he called me and told me what they did I hit the ceiling... Their website states they will guarantee NO SURPRISE and tell you up front what it will cost. they did NOT do that at all, they told him over $600 AFTER they did it. They knew they had a new, young person that had never filed before and took advantage. We gave them the chance to make this right and they refused. Absolutely do NOT go to this company. I've initiated a complaint with the IRS about their predatory practices. he is new to the workforce, barely made much money, and they charged him that much!

I make the drive from Nebraska every year to go here (plus it counts as tax prep - deductible…read moretrip!). Ask for Sandra Kauerz. She'll find every penny she can for you!

I've been a client of Ryan Jeans since 2018 ! Ryan & Ms. Shonda are very nice and always helpful…read morewhen I have questions. Check them out you won't be disappointed. They are so welcoming; I love being a client of their company!

Excellent customer service. Shonda Hassell was very courteous, friendly, and very knowledgeable and…read moreanswered my questions clearly. I am very pleased with her services. Thank you