Ok so came in mad as hell had a shipping order messed up the sales representative took care of my…read moreorder no questions asked left in better shape then when I came in highly recommend this store...

So helpful!!! Came to purchase a Blackstone grill but all they had was prebuilt. I needed one in…read morethe box. A very helpful young lady, found one for me at another store & made sure I got it at the sale price! Thank you Mackenzie!!!

The gentleman in the gun department is a good guy but the lady working back there has a terrible…read moreattitude , very rude and inconsiderate!!!

Shoe Dept. Encore is located inside Northpark Mall…read more As we entered the store, it seemed like a ghost store. We didn't see any employees. We saw a couple trying to find shoes for their kids. Again, no employees around. The store is quite large with many selections. They sell men's, women's, and kids shoes. They also have socks, handbags, and backpacks. We had to dig to find the correct shoe size. My nephew tried the pair he wanted. He walked around to make sure it was comfortable. As we entered the checkout area to make our purchase, no one was around. We waited, looked around, and said, "hello"!!! It took a while, but a young man finally came to help us. No hello. He seemed annoyed. Overall, a great selection of shoes. In this economy, the retail space to rent has to cost some dollars. I'm very surprised they are in business with the lack of employees helping customers. I can order shoes on Amazon if this is the way the store is being run. I don't like giving bad reviews. I always give a place a chance. This one started off bad and ended with a frumpy employee. The value is not there for me to shop here, again.

5 people stocking shoes and reshelving and not one person said hello or greeted us. Picked out pot…read moreof shoes. Went to the counter and inform the closest two associates two aisles away that we were ready to check out. Male associate had an attitude and was not friendly to my husband who was purchasing shoes. Shoes were a good deal though.

The absolute worst customer service experience I have ever dealt with, and it was the manager. I…read morewent in to take a pair of boots in for warranty. I've only had them for a month and the inside of the boot is coming apart. Seam stitched too close to the edge. Stuff happens. Red Wing has a warranty. So no biggie. The lady tells me they are on back order and will be at least 10 days. I asked, can we check other stores and just get a pair. As these take me up to 10 minutes to get on due to trying to keep the fabric from bunching up that has ripped. She is like yea, you can go to Springfield and get them. I asked seriously. That's your fix? She then precedes to give me all kinds of attitude asking what my problem is and what I would do to fix it. I simply stated that I would contact the store immediately and try and get them shipped to this store. Simple. I'm right here. It would fix it. Not tell the customer to drive 90 miles. She was one of the most rude, non helping, individuals that I have dealt with. And yes, she is the manager. I called corporate to issue a complaint against her. I hope Red Wing follows through. Follow-up: Went back to get my boots, had a terrific customer experience with gentleman. I was putting my boots on, and the manager comes out. First thing she asks, is if I was ready to remove my review. I laughed it off, and stated not at this present time. She precedes to have a "discussion" with me about it for 6 1/2 minutes. I am Not going back here unless I have to until this lady is gone.

Top quality shoe store. The variety of work boots, and shoes they have in stock is very convenient…read more They have most variety of models in stock and most sizes available. Corner service is fantastic, and they offer discounts to local businesses.

As many other reviewers have said, this place is truly terrible. Not only are the people working…read morehere incredibly rude, they truly have no idea how to do their jobs. They buy random things that they personally think are cute and then it sits on racks or shelves foreverrrrrr. Not only that, but it takes them approximately two hours to look through a paper grocery bag full of clothes. They stand there staring open-mouthed at a counter full of T-shirts like they've never seen them before. I brought some stuff here two summers ago that was still there when I went back last week. I know they're the exact same pieces because they have a specific mark on a small tag inside. The store is always a huge, overpriced mess that's not worth it to look through. They have a "designer sunglasses" case too. Seriously, who's going to buy used sunglasses for $50? Are we insane? Just go to the thrift store. You'll find better stuff at a better deal. I honestly can't believe this location is still in business.

Same as others mentioned. The employees are rude, judgemental, and spoiled. They need to be…read morereplaced with people who don't have an attitude problem. They do not take good quality items and make you feel awful for trying to sell something by calling it "out of style". The owner is not friendly either, I've been to the NWA location and they are much better. It trickles down and there's nothing good to say about this place.

The store had a great selection, and friendly people. Will definitely be back next time I'm in…read morejoplin.

Really had a fun time at this Justin store in Joplin. Ms Terri took real good care of our crew. I…read morebrought boots with me but wanted another pair that were a little more comfy for driving. Having size 14 feet, I knew they would have a pretty good selection in larger sizes. We caused a little havoc in the store for this early but they laughed at us so it was fun!

I tried to purchase some shoes here today but the salesmen were too busy flirting with some young…read moregirls who weren't even buying anything to help me....I didn't even need to try them on just needed 2 pairs of hokas and they lost the sale bc of a lack of service. Very irritating

I love this store...1 great selections 2 great service…read more 1-Michael assist manager waited on me. He was friendly and very helpful.he sized my foot, I never acted like I was a burden. He brought out at least 10 chacos styles so I new how they all felt. They have different arch levels. Then there's styles with a toe strap and without. This isn't an quick shoe to buy. After probably 39min I made my decision. My poor husband. 2 - while I'm trying on ... Michael is putting cork oil on my birkies I bought there last year. I educated me on how to clean my Chaco. I also bought my nursing shoes alegria there 3 years ago. They were so right when they educated me on how good a shoe they are. I have worn them everyday and have bought probably 3 new cork inserts. They are like a Toyota--- change the oil/tires and you're good!