Love him and his staff at new office Prime Care on Ana Drive!read more

So it has now been exactly one week since I visited this place. I still do not have my results,…read morenobody has called me back and they refused to answer my calls. I called them last Thursday to get my results. I was put on hold for long periods of time. Mind you I was at work on my break. I got tired of holding and would hang up. When I called they said they were busy and had lots of patients. I spoke to the business office manager and she said she would get my chart. When she got back on the phone she told me what the chart said but that she didn't know what the results meant and the doctor or his nurse would call me back. Nobody did of course. So at this point I'm done playing phone tag with these people. I am filing a complaint with my insurance and the Alabama medical board. I noticed a lot of seniors go here and it makes me wonder if they treat them the way I was treated. When they come in with bladder infections do they just send them away and tell them to take over the counter pain meds? Do they even call them with the results of labs? Lastly I had to break down go to the ER for my UTI. Within an hour they diagnosed me with a UTI, prescribed me antibiotics, and I was on my way. I've been on my meds now for 3 days and I feel a lot better. Alabama has the WORST medical care. I definitely wouldn't recommend this place. AVOID IT LIKE THE PLAGUE.

From the owner: Shoals Kidney and Hypertension, located in Florence, AL, has been a trusted provider of specialized…read morenephrology care since 1977. Our dedicated team of physicians and surgeons are experts in the diagnosis and treatment of kidney-related conditions and hypertension. With over four decades of experience, we are committed to delivering personalized, high-quality healthcare to help our patients achieve optimal kidney health and manage their blood pressure effectively. Visit Shoals Kidney and Hypertension for compassionate care and expert medical solutions.

If I could give it no stars that would be more accurate. Disorganized, unprofessional, and…read morecompletely unqualified to run a doctors office. They will make you wait forever, hold your test results hostage until you pay a fee to hear them even tho you have a right to them, and they will not listen to you or pay attention to you. The worst experiences I've ever had in a doctors office. They lied to me and made me think something was very wrong with my lab results, but the truth was they just wanted an extra fee for me to come in for them to tell me they don't want to deal with it and send me to a specialist. (When they told me they would do the same thing as the specialist when I first came to them). So I spent a ton of money for no reason because they weren't going to do anything with my results. Run far away!

It is amazing that we have someone of Dr. Wilkes' caliber in this area. This man literally saved my…read morelife with an endoscopy. I've never sent a potted plant to a doctor and his staff before, but I did this time. He saw me on an emergency basis when UAB and Vandy wanted to give me an appointment weeks out. Thanks again!

Horrible staff. TVG lacked 101 training regarding how to address a patients questions and concerns…read morewhen it came to their physical health. They exercised minimal understanding in communication when relating to patient needs. Discriminated greatly against me as an older patient because of being from the north. They had great disregard for how I represented myself and how I spoke. Dana (Big Hips) in particular was a very cruel individual. She had the front desk at siege and under control regarding how they should address the public which in my experience was to shun off, to demeanor and to be discourteous when I had a question. I experienced a great lack of office understanding when it came to procedural patient health concerns that were so basic that you would expect the front office area to be able to reply. Dana came across very unschooled when it came to relating to patient needs. She is not fit to be working in the medical arena. There is a required decorum and skill necessary when dealing with the public and she certainly lacked it. She screamed and hollered like an uncontrollable crazy lady toward me two different times when I requested to know who I was speaking with when I had a question regarding Medicare - being that it was my first year. She favors trying to degrade and intimidate another when she thought they were inquiring to much information. Dana showed me as a patient that she was a fluke and a fake when it came to basic necessary protocol that one should necessarily and skillfully be accustomed to havimg when representing themselves as a Horrible staff. TVG lacked 101 training regarding how to address a patients questions and concerns when it came to their physical health. They exercised minimal understanding in communication when relating to patient needs. Discriminated greatly against me as an older patient because of being from the north. They had great disregard for how I represented myself and how I spoke. Dana (Big Hips) in particular was a very cruel individual. She had the front desk at siege and under control regarding how they should address the public which in my experience was to shun off, to demeanor and to be discourteous when I had a question. I experienced a great lack of office understanding when it came to procedural patient health concerns that were so basic that you would expect the front office area to be able to reply. Dana came across very unschooled when it came to relating to patient needs. She is not fit to be working in the medical arena. There is a required decorum and skill necessary when dealing with the public and she certainly lacked it. She screamed and hollered like an uncontrollable crazy lady toward me two different times when I requested to know who I was speaking with when I had a question regarding Medicare - being that it was my first year. She favors trying to degrade and intimidate another when she thought they were inquiring to much information. Dana showed me as a patient that she was a fluke and a fake when it came to basic necessary protocol that one should necessarily and skillfully be accustomed to having representing themselves as a medical facilitator. A front desk of any medical office should be 100% geared to respond to a patients needs when it comes to elementary questions. TVG was lacking just that as a medical facilitator. A front desk of any medical office should be 100% geared to respond to a patients needs when it comes to elementary questions. TVG was lacking just that.

Dr.clemmons is retired, now.... I know she gets on to me about me not taking my meds like she…read moreexpect me too but a lot of it as to do with depression and sometimes forgetting and I just give up on myself a lot I mean a lot... she over ride me even when she upset with me cause she just want me to have the best care I can get... she avoided pain pills like tye flu and I understand why, cause u can get hooked on pain meds.... I was taking something for my headache or something even non non nacardic pill I was taking I had to stop taking it cause I was getting addiction to the meds... (I can get extremely high on over count pain meds... never took meds as a kid all the way up until my early 20s... she always find natural ways to help u... ppl as bad mouth her cause she won't throw out pain pills so ppl kill or hurt themselves plus pain meds it ur liver up anyway... she was the most caring loving doctor I know of.... she will be greatly missed by me for sure ..(Setting here crying) if reading this DR. Clemons I want u to know u was the best doctor I know, I'm going to miss u deeply. I don't want no other doctor besides u... I know u going through health situations, I be praying for u.... I love u DR. Clemons !!! And I be missing the staff as well very loving crew u had over the years! I'm all up in my feelings.... u take care and enjoy life to the fullest u deserve that! Hope I run into one day! U will be so missed by me and others! Love u!

Horrible experience... I've moved back to this area and was looking for a Md to go to for my care…read more I was seen by a very incompetent CRNP. She was not a good listener, very rushed, ignored some things I said. Just awful experience. Will NEVER GO AGAIN. She was very rude too, and didn't care about my pain.

A very thorough physician, explains everything so you understand, and very pleasant yet…read moreprofessional. His staff is exceptional, excellent phlebotomists.

All three of my children were premature and they were in excellent hands. The doctors go above and…read morebeyond. When major problems have arisen, they have made all the arrangements for us to go to the children's hospitals at Vanderbilt or UAH.

The Best Pads in the Florence Area. Have never been treated with respect. Dr. Crenshaw and Dr…read more Allen are always helpful and actually listen to my concerns. Donna Montgomery is the Best my kids love her.

My client speaks very highly of Dr McFall, which is why I didn't give a '1.' I encountered an…read moreextremely rude staff member. My client was wanting to upgrade to a better Medicare health plan. I contacted Dr McFall's office on her behalf to verify if they accepted the particular plan. She responded that they didn't. I then asked which Medicare Advantage plans they accepted, to which she responded, "we don't have a list." I then asked how it was determined whether or not a plan was accepted. She responded, "you don't need to give me an attitude" and slammed down the phone.