I have been going here for years now. My personal experiences have all been positive. Every time…read moreI've been here I've been treated well, and my diagnosis is always been treated properly. I would recommend to anybody.

I absolutely loveeeeeee this practice and my doctor- Dr. Ty Ashley! Dr. Ty Ashley's assistant- Tina…read moreis absolutely the best! I needed a prescription when I was out of town and Dr. Ashley was out on vacation as well. Tina called me back right away and then went through out the practice to get another practitioner to prescribe me my medicine before I came back to Alabama. She also called me and followed up to make sure u received the medicine. I have never received such amazing customer service at a doctors office!

I do not recommend this practice at all!! Dr. Ashley is actually a nice guy but his reception staff…read moreis rude to say the least. And be prepared to sit in the waiting room for 2 hours before you're called back to the exam room. I have taken my elderly parents there & they are not physically able to sit that long waiting to see the doctor. The staff are less than accommodating......don't waste your time here because your time is obviously not valuable. I never leave bad reviews & usually try to handle the problem internally. But when I tried to talk to someone about our experience the person I spoke with could care less & basically blew me off. I have tried taking my parents on several occasions hoping our experience would change but to no avail. We literally wait for 2 hours before being called back....simply ridiculous!

From the owner: Dr. Ashley offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Florence. Dr. Ashley sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Ashley is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

I am looking for a new family doctor. This doctor was highly rated on BC/BS website. I called and…read moregot a recording stating if you are new patient looking for an appointment to please fill out an on-line form, which I did. I received an email stating I was turned down because of various reasons which they did not state. I will be 65 years old in November (Medicare). I am in excellent health, I have one medication I am on for restless leg syndrome and they would not except me as a new patient for reasons I do not know. I tried to respond to the email I received and it said unable to respond-a non-monitored mailbox! This is unheard of and I would not recommend this doctor for this reason.

So it has now been exactly one week since I visited this place. I still do not have my results,…read morenobody has called me back and they refused to answer my calls. I called them last Thursday to get my results. I was put on hold for long periods of time. Mind you I was at work on my break. I got tired of holding and would hang up. When I called they said they were busy and had lots of patients. I spoke to the business office manager and she said she would get my chart. When she got back on the phone she told me what the chart said but that she didn't know what the results meant and the doctor or his nurse would call me back. Nobody did of course. So at this point I'm done playing phone tag with these people. I am filing a complaint with my insurance and the Alabama medical board. I noticed a lot of seniors go here and it makes me wonder if they treat them the way I was treated. When they come in with bladder infections do they just send them away and tell them to take over the counter pain meds? Do they even call them with the results of labs? Lastly I had to break down go to the ER for my UTI. Within an hour they diagnosed me with a UTI, prescribed me antibiotics, and I was on my way. I've been on my meds now for 3 days and I feel a lot better. Alabama has the WORST medical care. I definitely wouldn't recommend this place. AVOID IT LIKE THE PLAGUE.

From the owner: Shoals Kidney and Hypertension, located in Florence, AL, has been a trusted provider of specialized…read morenephrology care since 1977. Our dedicated team of physicians and surgeons are experts in the diagnosis and treatment of kidney-related conditions and hypertension. With over four decades of experience, we are committed to delivering personalized, high-quality healthcare to help our patients achieve optimal kidney health and manage their blood pressure effectively. Visit Shoals Kidney and Hypertension for compassionate care and expert medical solutions.

It is amazing that we have someone of Dr. Wilkes' caliber in this area. This man literally saved my…read morelife with an endoscopy. I've never sent a potted plant to a doctor and his staff before, but I did this time. He saw me on an emergency basis when UAB and Vandy wanted to give me an appointment weeks out. Thanks again!

Horrible staff. TVG lacked 101 training regarding how to address a patients questions and concerns…read morewhen it came to their physical health. They exercised minimal understanding in communication when relating to patient needs. Discriminated greatly against me as an older patient because of being from the north. They had great disregard for how I represented myself and how I spoke. Dana (Big Hips) in particular was a very cruel individual. She had the front desk at siege and under control regarding how they should address the public which in my experience was to shun off, to demeanor and to be discourteous when I had a question. I experienced a great lack of office understanding when it came to procedural patient health concerns that were so basic that you would expect the front office area to be able to reply. Dana came across very unschooled when it came to relating to patient needs. She is not fit to be working in the medical arena. There is a required decorum and skill necessary when dealing with the public and she certainly lacked it. She screamed and hollered like an uncontrollable crazy lady toward me two different times when I requested to know who I was speaking with when I had a question regarding Medicare - being that it was my first year. She favors trying to degrade and intimidate another when she thought they were inquiring to much information. Dana showed me as a patient that she was a fluke and a fake when it came to basic necessary protocol that one should necessarily and skillfully be accustomed to havimg when representing themselves as a Horrible staff. TVG lacked 101 training regarding how to address a patients questions and concerns when it came to their physical health. They exercised minimal understanding in communication when relating to patient needs. Discriminated greatly against me as an older patient because of being from the north. They had great disregard for how I represented myself and how I spoke. Dana (Big Hips) in particular was a very cruel individual. She had the front desk at siege and under control regarding how they should address the public which in my experience was to shun off, to demeanor and to be discourteous when I had a question. I experienced a great lack of office understanding when it came to procedural patient health concerns that were so basic that you would expect the front office area to be able to reply. Dana came across very unschooled when it came to relating to patient needs. She is not fit to be working in the medical arena. There is a required decorum and skill necessary when dealing with the public and she certainly lacked it. She screamed and hollered like an uncontrollable crazy lady toward me two different times when I requested to know who I was speaking with when I had a question regarding Medicare - being that it was my first year. She favors trying to degrade and intimidate another when she thought they were inquiring to much information. Dana showed me as a patient that she was a fluke and a fake when it came to basic necessary protocol that one should necessarily and skillfully be accustomed to having representing themselves as a medical facilitator. A front desk of any medical office should be 100% geared to respond to a patients needs when it comes to elementary questions. TVG was lacking just that as a medical facilitator. A front desk of any medical office should be 100% geared to respond to a patients needs when it comes to elementary questions. TVG was lacking just that.

I travel for work so it's often difficult to see a specialist at short notice. Tennessee River…read moreDermatology was able to fit me in and take care of my issue. The staff was incredible and got me into a room within minutes of checking in. Dr. Thomas was courteous, thorough, and did a great job. I am truly appreciative of these guys! Highly recommended

Went in for my appointment and they said I owed $40, they couldn't explain to what it was for, as I…read morealways have to pay my co-pay before I can see the doctor. Stacey at the front desk was extremely rude and short and unprofessional. I told her I was not going to pay for something they could not tell me what it was for. I paid the co-pay and seen the doctor. When I was finished I went ahead and paid the $40. When I got home and looked at the receipt they had applied the $40 to another patient account. I tried to call but no one there answers the phone and was sent to a third party answering service. They did not understand what had happened so I drove 30mi back to the office. When I asked Stacey if my account had been updated she said, " You still owe $40. I tried to show her where I had paid the bill 2 hours earlier and she said I don't wanna look at that, and started talking to the other lady working the desk like I was not even there. He thinks he doesn't owe the $40 now and I still show he does. Instead of looking at the receipt she just acted as if I was lying. Then when I went to the back where I had paid they were like oh, sorry this happens all the time, its why we are here!? Why you're here? To apply other peoples payment to another account? I figure the $40 was applied to my account incorrectly in the first place and that $40 was actually someone else bill! These people think its funny mixing medical records up. 2 years ago Dr Thomas even mixed my records up and was getting ready to perform mohs surgery in the wrong spot. He outlined the wrong cheek the right side instead of the left side where the cancer was until I informed the nurse before she gave me the injections. She looked at me and said I think you're right, went and got the ipad and Dr Thomas and he looked and said oh yeah, it is the other side. Should have let him got started then hired an attorney. I figured he was local and gave him another chance, but after the billing incident I have found a new dermatologist and will never us TNV again. Terrible experience. GET YOUR BILLING RIGHT! I would post pictures of the receipts but do not want to expose the others patients info...they didn't have any problem handing it to me though! Protect your info, they share with others. IF YOU LOOK AT THE 5* REVIEWS YOU CAN SEE THEIR OFFICCE STAFF IS DEPERATLY TRYING TO HELP THEIR FAILING RATING.

Dr. Sure saved my life. I was in a bad car accident Christmas Eve and broke my back . I was almost…read moreparalyzed but he did an amazing surgery and I'm literally back at work 2 months later. All my follow-ups have been very pleasant . No long wait times and he is always so kind and attentive .

From the owner: Eliza Coffee Memorial Hospital was established in 1919, the result of community efforts to…read moreestablish a general acute care facility for Northwest Alabama. The facility is named in memory of Eliza, the daughter of Captain Alexander and Camilla Coffee, whose generous donation contributed toward the purchase of the first building used as ECM Hospital.