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Oak Park, IL

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Shiseido Cosmetics

3.0 (1 review)

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Ulta Beauty

Ulta Beauty

2.1(97 reviews)
0.6 mi
•$$

This review is specifically for Marcie. In fact, I was going to leave a one star review for my last…read moretrip here due to my horrendous experience with the Juice representative and having my car towed simply for being parked while shopping. However; Marcie (I hope I'm spelling her name correctly) was a delight that day, and the reason I returned (and risked another car tow - if that doesn't speak volumes as to Marcie's down to earth personality, attentive nature and sense of humor I don't know what will) today. This is a busy Ulta - so busy that the multiple associates may be busy helping other customers such that you may have to ask for assistance. That said, I was lucky enough to have Marcie assist me twice now and she is knowledgeable of many products (I had some skin quirks, diff product requirements and requests - makeup, skincare, allergy issues...I was all over the place) and she is humble enough to ask others in the store for input on specific lines and additional information on the thousands of products available. I know Marcie is a manager for this Ulta, and as I mentioned - my car was towed at my last visit simply for being *parked* while shopping. That's right. During business hours, I was towed. While shopping. Ulta and all of the stores appear to be aware of this problem, but (as far as I can tell) don't post anything to advise their customers, and put their employees in the awful position of 1) shocked and unhappy customers thinking they've gone crazy and lost their cars or had them stolen only to discover they've been towed and now have to throw away TWO HUNDRED AND EIGHTEEN DOLLARS to retrieve their car and 2) apparently sometimes their own employees being towed simply for being at work. Correct - sometimes employees are towed while they are parked, in the parking lot of their job, while they are at work. I found that information out while looking for my car and running into employees from other stores who said their cars had been towed under the time "allowed" while they were at work, and it was a "real problem" - when I told them I was so upset by the whole ordeal that I was considering filing a lawsuit, I was told there were many others in the same position. But I digress. Marcie is a manager at this Ulta, and while I clearly hate the risk of being towed, I adore Marcie and she is an asset to this Ulta or any store/location...that said, it would behoove Ulta to promote her to district manager or any position where she could manage while motivating associates *and* keep otherwise ornery customers returning. That, is a talent which cannot be taught. Are you listening Ulta?

They have been "temporarily closed" since September 20th and were supposed to be operating again on…read moreOctober 12th. Their miserable AI customer service says the store is open but all the services are blacked out so it quite obviously isn't. Is this a permanent closure? Some of your loyal customers would like to know! EDIT: The automated comment from the business is wildly unhelpful. I can't stop by for a visit if my store is closed. Thanks for nothing!

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Shiseido Cosmetics - cosmetics - Updated October 2026

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