I was so excited about this company at first and signed up for weekly cleaning. The first time they came, my house was so clean and I was so excited. Second time was "meh" and I kept having to ask him to do things like take out the trash and he forgot an entire bathroom even though I reminded him. Then we were out of town and then had a terrible stomach bug run through everyone and I had to cancel a few times, but I communicated with him the whole time and the owner, Brandon, was always friendly, helpful, and prompt in replying. When we were finally all better, I went to schedule a cleaning through the app and I couldn't. I tried messaging him to let him know, but heard nothing... then called a few days later. Over a week I tried every way I could to get ahold of someone-2 different phone numbers, email, messenger, the scheduling app... nada. Now nothing for 2 weeks. So, this company has charged me $800 the last 2 months and only cleaned twice. And now won't respond. I kept waiting thinking maybe something bad happened or they had an emergency or something. Who knows. They have my credit card running on a monthly charge and I can't cancel it without getting ahold of someone. It is the most frustrating thing.
I tried purchasing a "test" on the app for $2 not sure what that was, but thinking it would let me schedule. I scheduled a cleaning that way, but no one showed up. I'm at a loss read more