Well, I had to resort to a BBB complaint to get this deal resolved. After some back and forth they…read morecalled it done as is and gave me paid in full paperwork so I could close out the BBB complaint. Glad to be done with them and will have to get the job completed by someone else. Really poor customer service with this company.

Not professional at all wad the worst experience ever had the owner has no clue what he's doing he…read moredoes his work cheap and it is unacceptable he charges an arm and leg and you get nothing. Very un professional he either mis measures windows or completely forgets to order them. He pretty much takes your money and runs. The worst experience ever. I wouldn't recommend this company for anything Chuck the owner definitely does not know what he's doing and is definitely ripping g people off

I am soooo happy with the service and quality of my window blinds! This company was quick to…read moredeliver, prices are fair and the service impeccable.

I had embellished Highland Hickory vinyl plank floors and two shutters installed. Work was done on…read moreschedule and with no surprises. I shopped around and their price was right in the ballpark with others. Every employee I had contact with was helpful, friendly, polite and courteous. Great job! Love the results!

I have positives and negatives, so please read the entire thing. The reason for a 4-star rating is…read moreat the end of this review! Otherwise, it would not have been more than 2-stars! My dining room bay window was badly damaged by the hail storm back in May 2024. I contacted Joyce Factory Direct and they replaced the window months ago. The salesman, Mason, was polite and knowledgeable. I hired Joyce Factory Direct. Much of the work was covered by my homeowner's insurance. The crew was professional and the installers were pleasant to work with. I provided bottles of water. They ran into a problem in my sideyard (of which I was unaware). I live in a rural country area and there are a lot of wild animals out here. Deer, possums, raccoons and bears left fleas in the side yard. These poor guys were covered. I provided flea spray. They were very nice about the whole ordeal. I ordered a large bay window and a smaller window. The small window was perfectly installed and finished. The bay window looked amazing...on the EXTERIOR of the house. When the crew was ready to leave I asked when the interior trim would be finished. I was told that was my responsibility! WHAT? I paid over $5,000.00 for that bay window! Seriously? Well, it's been several months (this was done before the storm that damaged so much of Asheville, NC). I called several times and finally got them to send someone back out to finish the interior trim (because I threatened to report them to the BBB). The workman who did the job, VERNON PARKER, was TERRIFIC! He said it is company "policy" that the installers themselves determine if they will do the interior trim. He disagreed with said policy! Putting up wood or PVC trim would have been a nightmare. Instead, this guy planned and designed metal trim and molded it to my bay window. It looks FANTASTIC and blends perfectly with the existing window trim. I cannot even see any seams, it is flawless! So, in the end, they did a great job, but it took me months, and aggravation, to accomplish. BE FOREWARNED!

They have a 2 year labor warranty on sliding doors. BEWARE. Have 3 year old doors that leak into…read morethe house damaging my ceiling. Takes over a week and a half to get a service guy to look at it. The install has no flashing, isn't level, doesn't have taping or foam insulation. poor quality and poor response to failure.

Excellent product and service! I had been putting off replacing our roof for about 4 years. House…read morewas originally built in the fall of 2004. Typical contractor grade roofing materials and the original shingles had been showing wear and tear after about 15 years. I contacted Dane @ Franciscus who came out, surveyed the roof and worked closely with us on the correct replacement materials and options. Crews were scheduled and worked through some delays due to weather. Being a retired contractor myself I closely monitored the install crews and Christian, the crew lead, was fantastic! Great leader, great communicator for his team. Install took 2 days for 42 squares which was fine. Perfect attention to cleanup and picking up all of the nails. I would recommend Dane and Christian to anyone interested in a quality install product from a locally owned company who has been around for years.

Very disappointing experience. My roof is under a 10-year warranty, but when I reported a problem,…read morethis company did not properly stand behind its work. I found an exposed screw in the roof valley/gutter guard area, which should not have been left that way. Instead of making a proper permanent repair, they removed the screw and applied caulking. I asked them to correct the issue properly under the warranty, but they refused. I expected professional workmanship and a real repair, not a temporary patch. Based on my experience, I would not recommend this company.

This guy hires 20 year olds with no experience and does not train them. He also does not pay them!…read moreHe will work them till they catch on to him them then he don't answer their calls and blocks their number so they never get paid. He's done this to 8 guys in a week. He uses the money he makes to buy heroin for him and his wife and whatever else they may need while leaving his employees screwed and not getting a cent. All of his employees quit today on him, my son included. He's a scam artist. Told us he'd make sure we were straight and he's a blessing from God to help us get on our feet then screwed us over worse then we already were. And stole my son's tools and won't return them. Also my son witnessed him hammering a 10" nail through someone house he was working on water line because they said they would be a little late on paying the last $1000 that he owed them for the job which probably costed them a lot more then $1000. And the owner of the house already paid him $2000 of a $3000 small job he did. Please spread the word. He works in the Port Clinton area. And he lives in Bellevue. I'm sorry if anyone has already been scammed by him and I'm very sorry whoever's house he put the nail through your water line. I'm sure he's done more then that in the past before my son worked for him so please do not let this guy do any work for you!

From the owner: Our specialties are interior exterior painting, siding decks, flooring, drywall and mud and pex…read moreplumbing Among other things! We like to pay attention to detail, and help bring the customer vision to life! We Keep it affordable and put out quality work! We do a little bit of everything! Free estimates!

Mr. Haun and his crew are terrible at what they do. When mistakes are pointed out...he walks off…read morethe job and steals the remaining material so that you are unable to complete the job. My bathroom and living/dining room combo was left unusable for 8 months. They installed the wrong window...reversed cold/hot on both shower/sink...installed floor/tile incorrectly...installed electrical outlets incorrectly. He only includes a portion of the work on the initial estimate so that he can claim the rest as a change order and demand an additional payment. I attempted to recoup my losses legally but several attorneys advised that it would be too costly and wasteful since Mr. Haun is known to file bankruptcy.

From the owner: Services Include: Bathroom Remodeling…read moreBathtub Installation Bathtub Replacement Senior Citizen Bathtubs Handicap Accessable Contracting Wheelchair Accessable Bathrooms

no call no show. we had arranged an appointment for Tuesday afternoon on a Sunday night. they…read morefailed to come, didn't even bother to call and cancel or reschedule. all they said is they were tied up but would come the same day 2 hrs later than expected, but they never came and decided to not respond to my texts when I texted inquiring if they're coming still, they read my message, as their iPhone "read" receipts are on, and never responded. I'm highly disappointed, and never will see their services. very unprofessional behavior. they also hung up when I called them when they didn't show up for the appointment,

We hired Johnson Roofing & Restoration after we experienced significant storm damage in July of…read more2023. Our insurance company was giving us the run around and we needed help. Mike came highly recommended to assist us in this situation due to his knowledge of the insurance industry. With his assistance and dedication to us we were able to obtain a reasonable settlement from the insurance company that fairly compensated us for the damages incurred. Mike and his team stuck by us the entire time. We were finally able to start repairs in June of 2024. Our team at Johnson Roofing and Restoration were professional, personable, and trustworthy. They answered all questions, provide a time line and met our expectations. Any hiccups along the way were addressed quickly. I would highly recommend them to anyone. He did what our insurance agent couldn't do for us. We couldn't more pleased and we would not be where we are today without them... a beautifully restored home.