Subject: Feedback on Recent Root Canal Experience at South Jersey Endodontics…read more
Dear South Jersey Endodontics Team,
I recently experienced a severe toothache due to an infection in tooth #30 and visited my DMO-preferred dentist, Dr. Samir Patel, for advice. Although the tooth had no prior symptoms of infection, he recommended that I see an endodontist at South Jersey Endodontics. Having had a previous root canal procedure done by Dr. Steven Ryu with an excellent, pain-free experience, I requested to see him again. However, I was informed that he was unavailable, and instead, I was scheduled with Dr. Divya Trikannad, whom I had not worked with before.
Upon my visit, an X-ray was taken, followed by a recommendation for a 360° CT scan, which I was told would provide better clarity for the procedure. I was informed that this scan was not covered by insurance and would cost $300 out-of-pocket. Although I agreed to proceed, I had never been required to undergo this scan in my past root canal treatments. Unfortunately, despite this additional imaging, my experience during and after the procedure was extremely painful, to the point where I had to take three days off from work to recover.
I genuinely question the necessity of the 360° CT scan, as it did not seem to contribute to a smoother or less painful procedure. In my opinion, this additional step felt more like an unnecessary cost rather than a true benefit to patient care. Ultimately, I ended up paying more than what my insurance covered, and the experience did not meet my expectations.
I sincerely urge your team to avoid imposing unwarranted procedures on patients, especially when experienced professionals in your practice have successfully handled similar cases without them in the past.
Finally, I understand that reviews reflect individual experiences, and expectations can vary from person to person. It's often challenging to judge a service or practitioner based on a single review, as a collective opinion is usually more informative.
My intention here is not to defame the practitioner or the group that provided my treatment, but rather to share my personal experience, which was significantly different from my previous root canal procedures--both with this group and elsewhere. Unfortunately, this particular incident severely impacted me during and after the procedure, unlike any I've had before.
I encourage anyone reading my review to consider it as part of a broader perspective and to make informed decisions based on multiple viewpoints.
Best regards,
Kannan Varadachari
