I love this place! The property manager is always available and will help you in any way she can. Trash and mail are on time. This would be a great place to raise a family. The 2 maintenance men are not only great at their job they are really good people. The location is the best in Tyler. I am grateful to have a great place to live in my elderly years! read more

I am relatively new to Shiloh Pines. I must say the entire leasing experience was easy and they answer my million questions I had. We had some things for maintenance to see to, but they have made sure to correct anything we have come across faster than other places I have stayed. Everything was addressed within 24-48 hours. The office staff are pretty amazing (shout out to Phyllis and LaQuinta) and make sure we feel welcome when we come in. These ladies see a hundred different faces a day and still manage to keep everyone straight. I do like the trailer we are in. It has new flooring and fresh paint and the deck has a fresh paint job. I have driven around the park and noticed it is very clean and there are improvements being made. There are some new basketball goals and a new liner in the pool we are excited to see when they have their party. The grass is always well maintained and pets are welcome. Everyone seems to work together to make sure everything stays clean. I must say we moved in knowing we may leave within a year as we are looking to buy a house soon. I want to point out that most places will require you to find a new tenant or cover the entire lease to move. Although this park does require some fees to cover their costs for you vacating early, it is not as extreme as other places we looked at. The main thing you have to do is communicate with the office. Matt is very understanding and willing to work through any issues or anything that may come up. People go through hard times and this place understands that. If we were not in the position to buy a house, this would be a place we would enjoy living at. The atmosphere is nice, most of the residents are pretty friendly and will smile and wave, and it is a safe place to be outside with the kiddos playing basketball or swimming or enjoying a nice walk. I would definitely recommend this place to anyone looking to rent. read more

I actually thought this a nice place to live. I called maintenance about my door being broken and someone called me back but never came to fix it. Also my hours got cut on my job so I had to pay my rent in two payments. The first payment was $800 (paid on the 7th) and they didn't post it to my account. Two days later I paid $345 and they still said they couldn't post my payments because she (the lady in the office) said she had to wait on an eviction to go through. Mind you, I was NEVER served with an eviction notice. When I requested that they give my money orders back since they weren't going to post to my account, I was told if they gave them back I would have to move immediately! So in the end I had to pay an extra $135 for a notice that I NEVER GOT! DO NOT MOVE HERE!!! read more

I moved into a 3 yr old home mid October and from the day I moved in until this week (March 6-10) I have been told repeatedly that repairswould be made to my house. 5 months paying nearly $1000/month for a home my kids can't even open the front door to because it's so unsquare in the door frame that I can barely open it with both hands...there were other issues with the house as well.. All of which were promised to be fixed right after I moved in. Finally, this week everything was fixed. Better late than never I guess...I do love the house and this area, but maintenance needs to step it up. read more