I really liked Dr. Shiley himself, but I had to find a new ENT practice because, in what I felt was a rather urgent situation, his scheduling person was not willing or able to get me an appointment sooner than two months out.
I have hearing only in one ear and my other (and only) good ear experienced a sudden loss of hearing.
I called that day and it took about 20 minutes on hold, which is understandable these days. When the scheduler finally answered, he asked if he could "put me on a brief hold" and then he cut off my call, so I had to start all over again.
On the second try, I explained my sudden hearing loss and the fact that it was in my only working ear, that I'm an established patient (not a new patient), and that I felt it important to be seen as soon as possible as I was afraid that I might lose my hearing altogether. He looked up my chart and promptly came back with information that wasn't even close to my chart.
After I finally got him to find the right information, he told me he couldn't get me in to see the doc for almost two months.
I shared my concerns about losing my remaining hearing (in case this was a virus or something serious) and he told me if I was that concerned, I could go to the ER. He didn't want to hear anything more from me. Basically it was, "...take it or leave it and I'm going to hang up on you for pushing back."
I found a new clinic where the office staff and doctors listened and responded in a manner that addressed the urgency of my problem. And they answered the phone quickly, too! I was able to get a hearing test and doc appointment within 5 days.
Oregon Clinic ENT was not at all user friendly, respectful, helpful, nor did they show any empathy or concern whatsoever. There's no benefit in having a great doc if their public-facing first-contact representative treats people with such disdain and indifference. read more