Read well before you get ... am not sure what to say if scammed or get stolen, but lets say before you fell in this trap with these people
Before working with this company, make sure you have written confirmation that their repairs are covered under warranty.
I hired this company for plumbing repairs, and from the very beginning, the customer service experience was disappointing. The woman answering the calls, Kelly, was extremely rude and unprofessional. I'm not sure if she is the owner, but if she is, I would strongly advise others to reconsider working with this company.
Despite my concerns, I proceeded because the issue needed to be resolved. We agreed on the scope of work and pricing, and the technicians completed the repairs at the store. Everything seemed fine at first, but only one week later, the same issue happened again.
I specifically requested that the technicians contact me upon arrival so I could confirm whether the issue was related to the previous repair or no. Instead, they went to the store and left without calling me. When I later tried contacting the company to understand what the actual issue was and which toilets were functioning or not, my calls were ignored. As shown in my call history, I attempted to contact them multiple times without receiving any response.
I'm writing this review simply to prevent other customers from experiencing the same situation. In my experience, this company seems more focused on collecting payment for jobs than standing behind their work afterward. If the repair fails, they will ask for additional money instead of honoring previous repairs.
The original repair included a flush valve rebuild, for which I was charged an additional $200. However, when the same issue happened again shortly afterward, the quoted price suddenly increased to $500.
To sum it up, once they collect payment from the first visit, any future issue even if related to the same repair will require additional charges. And if you're lucky, they might answer your calls. In my experience, the repairs were done only to make money, without standing behind the work afterward.
So careful from these people before working with those people
And for the people in this company who are going to say am lying, all my phone calls are recorded, if i was able to put them on YELP i would do that to show people your real face. read more