The team at Touching Hearts is outstanding. Erica is easy to work with and they are available…read moreimmediately to help with staffing care for patients that need more support at home. I recommend Touching hearts to any family looking for additional care for their elderly loved one

I thought I'd write with a different perspective in that I'm currently receiving care from Touching…read moreHearts at Home and couldn't be happier with their services. So many wonderful people behind the scenes making everything fall into place. Frannie and Stacy run the agency so fluidly it's amazing, Kissy and Holly make it possible for them to do so. I have to admit I was not as enthusiastic at the inception of services. In fact, I was down right rude. (sorry guys!!) but having just gotten out of being in the hospital for 3+ months I wanted my autonomy and freedom and ~ didn't feel like I needed to be "baby sat". I was quickly surprised to see that the girls were here to help in any way and I appreciate every single thing they have done to make me comfortable to make the my to make my house easier to live in and tackle my new medical complexities easier to manage, and continue Savannah started me out and got the worst of my resilience, but Barbie was soon to follow and swayed my belligerence to appreciation. She was very helpful to me medically when I needed help, and did a wonderful job around the house. I had a few more and then got Allison and I could not be any happier. She's driven and incredibly helpful in all aspects whether it be medical or household responsibilities, I will truly miss these people! I thank the entire staff for their attention to all of my needs during this difficult transition. This company is epic and should be checked out

Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.

Beware of this company as they have a policy that will bill you 2 weeks worth of senior care…read moreservices if not given a notice ahead of time. My mother with dementia ended up going to an emergency room, and then immediately to a memory care facility. Regardless of the fact that we did not see this coming, extended family home care continued to bill for 2 weeks worth of services which was about 1,200+ only because they were not notified of cancelling services. We had two other home care agencies providing services and neither one of them had this unethical billing policy. On top of that, some of the caregivers did not seem to provide quality care. And also had inconsistent caregiving services, with some cancelling last minute or did not even had the right skill level to care for my mother.

The caregiver are not honest and the owner is cheap she does not screen the employee she believes…read moreeverything they say . If you're a senior do not use this company located by the DMV owner Maxine Chatham. Best thing about this company is only one care giver Marie only honest employee in the whole company ‼‼‼ Dashauna works in the office but when someone take off they will send her she wears fake eye lashes don't leave alone I had camera and she so petty she stole hair products and kept my groceries bag trifling.

Not organized had forms needed filled out they kept sending the wrong ones four time total idiots…read moreno wonder everyone is leave this clinic they can comprehend simple tasks ‼‼‼‼‼ This clinic used to be good now I am looking for a new primary care provider that can fill out simple forms and send them without me having to keep requesting them since March sent the wrong once from April of last years and the property sent them so many times and still keep getting the wrong ones .Short staff and don't care if they don't send them part of UCH which is giving them a bad name .

This was my first time coming to this location. I usually go to the Brighton location. Even though…read moreI was late (Denver traffic is horrendous) they took me in and still permitted my appointment. The location is easy (once you know what to look for). It is on Sable, on the East (right) side of the street when headed North. This was before you got to 6th Avenue. It is a large building shared with many other businesses. The hours are posted on the door. When I got there, their computer system was down too, which made looking up records difficult. Nevertheless, we got the appointment completed. You do still need to wear a mask per business rules. There is a lot of seating in the lobby and lots of stations to talk to intake. I can see this place can be very busy. The people were very kind and helpful. We joked about my high bp and that I needed a few minutes to 'calm down' before taking it. Turned out magnificent! They even gave me a better 'card' for next time. I plan to return as they are actually closer than the Brighton clinic. Plus, the ladies were a delight to chat with.

My grandmother has been using RGA over the years for in home nursing and therapy. We have had the…read moresame OT and PT this whole time which says a lot about how they treat their employees; great retention and continuation of care for patients. Their clinicians are respectful of your time and home. I also appreciate how helpful their office staff is with getting wound care supplies and the wheelchair we needed. They followed up on our behalf and made sure we were kept in the loop. We have had 2 other companies before RGA but they don't hold a candle to them. They aren't a big corporation but I think that's why they are so good at what they do.

I've been working with RGA home health and hospice for a few years now because they respond quickly…read moreto any inquiries you may have and are able to start care seamlessly. They have good communication to ensure immediate and proper care is delivered and keeps the family involved. I get very good feedback from my patients about their clinicians so I know they are being well taken care of. Regina is the account manager I've been working with because she is very knowledgeable about the healthcare industry and can recommend quality companies like non skilled, PCPs, ALFs, etc. that she has worked with for years. So if you have any questions, she can really help. Overall they are a small, local and very good company to take care of your loved ones.

Scheduling is pressured hard, caregiver/CNA ratio to client is a hard miss. Scheduling pressures to…read moretake on too many clients in one day, far drives without consideration of initial preferences to stay close within a 10 mile radius of home to client. Off the bat scheduler sounded pressured to suggest hours or clients that are not a match as well as non accountability for amateur scheduling. Payroll also is reluctant to pay timely and are not accountable to mistakes and seems like someone attempts to not to pay. Miscommunication between office staff to field employees. They try to force these mismatches and will threaten to fire, and say things such as you are not needed.

BrightStar Care doesn't seem to respect their employees. Seems they constantly take clients without…read moremaking sure they have the staff for it. I have heard from my CNAs that the head person in charge of scheduling is rude and will keep asking about shifts even if they have said no. Also, I have heard several complaints about not having the same CNAs or the favorite CNAs not being available, because they seem to hire people who don't want to work shorter shifts or the weekends. I have had a few CNAs who were on their phones the whole time, or would huff and puff when needed to work. Yes, the care is skilled, however that doesn't make up for the bad attitudes of the CNAs and the lack of recurring care.

I have been dealing with Kay Home Care for over 2 yrs and have been very happy with their services.read more

Found this Agency is Not Honest, Has No Integrity. DO NOT…read moreREMOVE, THIS HONEST REVIEW, I WILL JUST PUT IT BACK. For my meeting, the owner Kay, Abraham the administrator and a personal care provider came to my home. I was impressed that Kay the owner came along with Abraham the administrator. I thought, this is a very good agency, caring enough about their potential clients, the owner attends, communication with the administrator, Abraham was great but I later found out it was wrong and an act. The approved paperwork was provided to Kay Home Health, Abraham the administrator, had a provider lined up to start in three days, and I was happy to get a help from a provider in a few days. At the very last minute, I received a text message stating, "Based on the hours, Kay Home Care could not accommodate my care." After finding out that Kay Home Care would not have the additional family care hours, Kay Home Care dropped the "caring" act and showed a disgusting lack of honesty and integrity and chose profit over people. The disabled and vulnerable who need and depend on Home Health Agencies to provide quality care and need the Home Care Agency coordinators, to be honest forthcoming upfront and be willing to provide full communication. Sadly, honesty, integrity, communication was not what I received from Kay Home Care, and I would definitely NOT recommend this agency to ANYONE