once again Kieth and I'm sorry I didn't catch the other gentleman's name, both showed up quickly…read moreand fixed the dishwasher. they spent with us on how to properly use it being very friendly. very happy that Kieth is our guy. Terry

Redwood has always looked out for and taken care of me. Keith and the rest of the Staff have been…read morekind, friendly, polite and very professional! They respond to issues and request promptl. It is a pleasure to live here.

avoid this place at all costs!!!! we have been living with black mold for a year now!!! this place…read moreis poorly insulated!! the windows leak water and freeze on the inside.causing more mold and the wood around the windows is rotted!! mold is randomly coming through parts of the wall where there are no windows!!! be prepared to have a high electricity bill!!! the laundry room smells like wet dog and is always dirty. the lint traps always have dog hair in them.. On top of that I told management about the creepy maintenance guy sending me inappropriate pictures of himself and texts but he still remained working.o top of that management is not approachable!!and has a very very short fuse!!! and no moral compass and empathy deficit disorder!!! and good luck complaining about a neighbor keeping you up days on end you will get blamed for complaining!!!we lived here for four years rent always on time and no complaints against us. we received a lease renewal letter but after we complained about the loud neighbor twice in three weeks we were giving 30 days to move... but a blessing in disguise!!!! I have plenty of pictures of all the disgusting mold and water leaks and the creepy maintenance guys inappropriate pictures and texts!!! run fast and far from this dump!!! and also my review kept getting taken down and blocked on the chestnut acres elyria ohio web site so someone doesn't want the public to know the truth!!!!

Extremely high rent for a tiny apartment paper thin walls you can hear everything happening outside…read moreand everything that your neighbors are doing. Rent goes up every year. Maintenance men and management are not very friendly. I saw the maintenance men on multiple occasions smoking marijuana and drinking on the premises. I would not recommend renting at Chestnut Acres!

This place will Draw you in with it's Well kept grass and it's community area, but the actual…read moretrailer that I rented was not worth the $650 that I was paying. I lived in it for less than a year before I was granted permission to break my lease. A month or so after I moved in with my 2 sons, we could smell gas. The problem was "fixed" and yet I continued to smell gas. I called the gas company but because the ground was frozen, we had to wait until the winter was over in order to get it fixed again. During the brutal winter months, something broke under my kitchen sink which cased water to SPEW everywhere. It couldnt be turned off by us because of the location of the valved. So water just kept spewing for about 20 plus minutes until someone came over to cut it off. This created a hole in the bottom of the cabinets, which lead to mice.This also left us without water for 3 days. The maintenance crew, who were always very pleasant, except the supervisor Carrie, came to "fix" the sink and the hole and laid traps for the mice. My mom was the unfortunate one cleaning up the rodent droppings throughout the cabinets until that little sucker was caught! The outpouring of water lead to a very soaked carpert in my sons closet, because it shared a wall, which also lead to me tossing out some of his clothes, seeing that i discovered the wet carpet days later. By then, it had a very strong odor. They sent someone over to clean the carpet, ok fine. Oh, and wheb I first moved in the washer had to be replaced because it didnt work properly. It made a very loud grinding sound!!! Fast forward to the summer. The gas company comes to dig up the yard and "fix" the leak. Yay!!! Nope!! The gas smell continued. It was discovered to have ANOTHER leak!!!! Guess what??!! The come back and it was a much bigger problem that affect about 3 homes.. After the final fix, my yard was left in complete disarray. A sight for sore eyes let me tell you. This community takes the outside appearances seriously, so I still had to cut the small patch of grass or I'd be charged. Forget about the lopsided bushes, holes, piles of dirt and all of the other messes in the yard. That small patch of grass better be maintained *eye roll*. Let's not forget the tremendous amout of ants!!! Oh, lord!!! ANTS GALORE!!!!!! This ant problem was not only my issue, neighbors talk. Even after all of this my rent was on time and paid in full EVERY month. But wait!!! Here's the straw that broke the camels back!!! The air conditioner did not work!!! No problem right, they could fix it...My mom called to let them know that it wasn't working. She knew before me because she comes over to watch my children while Im at work. The maintenance guys checked it and couldnt figure out why it Was not working, so they will follow up with us in 4 days!! Mind you it was a very, very hot weekend. The temp out side baked us on the inside of the unit. 80's, 90's, yeah that hot. The follow up day rolled around and Carrie, the one mentioned up top, showed up with THE BIGGEST attitude. She basically accused us of lying about the AC unit not working. Wtf?! I mean it got ugly, to the point that I had to put her out of the home. So, at the end of that drama they wanted to run the AC at a lower temp to see if that would help. It was 74 degrees inside and 12 plus hours later the unit dropped to a mere 71 degrees even though it was set in the 60's. In the end, I broke my lease and moved the hell out. We were offered no real solutions on the AC unit. No one made any mentions of fixing it. Rent at your own risk. I wouldn't recommend this to any one else. Unless all u require is a well maintain community on the outside, this is a place for you.

I would not even give them a star, but I have to as to get this to even post! Shame on the greety…read moremanagement for starters!!! I WOULD NOT recommend Pikwood manor! Lived there a year and always paid my rent on time. Gave a 30 day notice and waited a month for my security deposit back. After waiting a month for my security deposit to come, the check was short 76 dollars. When we called Carol to ask where is the rest of the security,?? She explained, we didn't turn our key in early enough. What?? Friday was the last day to live there and they were closed on Sat and Sunday. So now we can't turn the key in. We took key to Carol on following Monday. Never did she say we would be charged a month for water if we didn't turn it in on the the 30th, which was a paid rental day until midnight that was already paid for! They charged me for two months of water! WHAT??? So basically I was charged a months worth of water for no longer living there? This place charged me an entire month because they were closed and I could not turn my key in because they were closed! So unfair, so shady to say the least! Twice I was working out of town for a week, they said my grass was to high and charged me $35 each time they mowed the grass! I ask to see pictures of the grass they claimed was past the 3 inch mark. Carol said she would send them to me and failed to do so! I had no air conditioner the entire year I lived there. When I let them know it needed fixed, they said I would have to call the electric company to have it fixed. Electric company said they could not help me that pikewood manner would have to fix the problem. It was never fixed! I'm so disgusted with how money hungry and shady this management is! Never in my life have I had to endure such shady and unthinkable tattics as this place did to me! I belive in karma, and perhaps they will get a tentant that will be just as shady as they were with me! BEWARE!!

It is a scam with roaches and unprofessional manager and they are dumb do not rent and they blame…read moreyou for anything

Where do I begin? The place is infested with roaches. There is no grace period on rent, and not…read moreonly do they charge 50 dollars for a late fee but will add an extra 30 dollar management fee randomly to your rent sometimes. They fight you over repairs that are necessary for safety. The roof literally started falling apart due to huge icicles that form due to the gutters not being maintained. It went a week without any repairs or cleanup until a neighbor finally decided to clean up the debris. Those icicles also melt and refreeze right in front of your door, creating a very hazardous ice mound for you to step over everything you leave or enter your apartment. The manager is very rude and unprofessional. The apartments are in terrible condition. And when we moved in there was an active leak and the floor was covered in mold. They did a quick mop up job, ignoring the fact the water from the leak was running under the wall and dark moldy water was squishing up through the tiles. Management's response is to portray me as a problem tenant for reporting the issues and continuously try to force me to move out. There are more issues, but you get the idea.

I would give 0 stars if I could. I went on their website. They said they had 2 apartments coming up…read morein the next few months. I went online and applied. I'm qualified and placed all my very personal information online. I get to the point that they want my paystubs and I expected that. What I wasn't expecting was they want bank statements. What is going on in this world?! I make good money, steady income for years and good credit and now bank statements?! I wouldn't have even wasted my time and placed my personal information online if I would've known this?! Then I scheduled a showing. They had no idea they had an appointment with me and said they didn't have anything to show me?! Then why does it allow you to schedule a time?! Don't do it. This is way over stepping and I wouldn't provide them anything like this. Bring back private landlords again!!!! We all should stand up and stop tolerating this BS!

A great place to live. Management and maintenance are always responsive and helpful, Jack and Larry…read morewill get you anything you need and will go above and beyond. The rent is reasonable, and the apartments are well maintained. They're as good as you make them. Would recommend.

My partner and I rented an apartment here for a year. During that time we were model tenants --…read moreextremely clean and quiet, rent and bills paid in full on time every month, no noise/disturbances/problems with the neighbors -- except for a scattering of burn holes left in a small area of one room's carpet after a kitchen accident. When our lease ended and we moved out, we fully expected to sacrifice our $500 security deposit towards replacing that carpet. Imagine our surprise and disgust when Maple Grove sent us a bill for almost $900 on TOP of that -- more than $1350 total to replace ten square feet of thin, shoddy-quality carpeting in the tiny, cramped kitchen of a cheap one-bedroom apartment! Do not rent here. Or if you do, be prepared for outrageous price-gouging if you so much as hammer a nail into the wall.

Lived here for 5 years moved out a few weeks ago, but I have friends who still live here. Elevators…read morenever work, bees get in and no matter how many times you ask management to fix the bee issues they ignore you even when you tell them your deathly allergic, they have a rodent issue where the exterminators think doing anything to help the issues is by putting a box down, and people are still getting rats. The community manager accuses people of smoking weed and blasting music with no proof it is coming from that apartment, the manager is rude and doesn't actually care about the place. They leave the trash chute door to the outside open all the time and that's how the mice are getting in. The Laundry room barely cleans your clothes. The washer and dryer seem like there from the 90s, the workout room was locked all the time and never open to actually work out. The pool was never open due to a "chlorine shortage" the owners have owned other businesses in Elyria that all got shut down cause they weren't taking care of. Last year the health department almost shut the building down for it being a hazard. They never hire a landscaper so the grass grows very high. You plan to go to work in the winter good luck cause they don't like to hire people to plow. Also the pot holes will pop your tires they don't like to fill those in either.

Smells terrible, looks unkempt. Door ripped off back entrance (from parking lot) along with key…read morefobs not working on the front entrance. Tiles removed from ceiling, stains all over carpet. In the two years I lived there only one elevator was running and would break down all the time. My bed room was constantly flooded when it rained due to a crack in the side of the building, which then caused mold making me sick for months. Ignored my emails regarding this until I physically went down to the office. I even had a Petrie dish proving there was mold. This was along with other maintenance issues they refused to fix- took almost two years to fix a toilet because it was on "back order. " Had pipe leaks in the walls where they left open holes resulting in a bat flying in. Leak in ceiling which caused pealing paint they never fixed because again- "back order." Also would shut off water to fix problems with no heads up. Had a problem with bees coming in through the patio door, wouldn't take care of the problem. Hallways constantly filled with trash and furniture because of disgusting neighbors. Dumpsters outside were beyond overflowing so the first thing you see when you pull in is heaps of trash. Barely ever paid landscaping company so our grass would be a few feet high. They advertise a pool that hasn't been opened in years. The equipment in the gym room is broken. Washer and dryers are inefficient and they keep the machine to load your card in their locked office because someone once stole it. No one is even in office anymore because everyone quit. Moved out in September and still haven't received my deposit back, owners will not reply to my emails but they were able to email me to make sure I paid the last of my utilities.

All we needed was an efficient manager,we finally got…read moreone,Xiomara is a hard working and responsible manager,the best one we ever had,I should Know,been here for twenty years.Rosewood Is quiet,close to everything,parking,manager on site.We are very happy here!

The issues are the same throughout the units. Mold, leaks, poor insulation, drafty doors and…read morewindows, raccoons all over property, unprofessional management company, unreliable maintenance staff to name a few. This property has went from bad to worse and the rent is slowly creeping up. The ONLY plus is the spacious units everything else is just a waste and a headache...Happy to be moving out! Do Not Rent Here!

Worst place ever to live everything they say is lies the apartments are crap maintenance doesn't…read moreknow a screwdriver from a hammer management at that time she didn't know whether it was day or night

My husband and I have lived here at 1936 fowl rd 305 for all most 2 yrs now. this is the second…read moretime living here. It 's a nice and quite place to live. We like the idea that we can look out on our balconey and say well the grass is cut and they yard is keep clean and we didnt have to do it , lol. but ya it's always clean and kept up here